Same problem - Office X crashing all of the sudden
I also have an older version of Microsoft Office (2004 - don't use it enough to justify newer one) and just yesterday all the applications started crashing as soon as I try to open them. I uninstalled the program and trashed the preferences (several times) and reinstalled it and then installed the 10.1.9 update. Still crashing. Any suggestions would sure be appreciated. I'm on a MacBook Pro running Snow Leopard. (Error message is below.) Thanks!
Emilie
Process: Word [2464]
Path: /Applications/Microsoft Office X/Microsoft Word
Identifier: com.microsoft.Word
Version: 10.1.8 (10.1.8)
Code Type: PPC (Translated)
Parent Process: launchd [115]
Date/Time: 2010-02-03 00:27:12.587 -0500
OS Version: Mac OS X 10.6.2 (10C540)
Report Version: 6
Interval Since Last Report: 66855 sec
Crashes Since Last Report: 25
Per-App Interval Since Last Report: 7 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: 3F73F26B-A212-4297-BFC8-DA876C3578C3
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000008
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 LaunchCFMApp 0xb80c5854 0xb8000000 + 809044
1 LaunchCFMApp 0xb80c01bb 0xb8000000 + 786875
2 LaunchCFMApp 0xb80dda6c 0xb8000000 + 907884
3 LaunchCFMApp 0xb814551b spin_lock_wrapper + 1791
4 LaunchCFMApp 0xb801d03b 0xb8000000 + 118843
Thread 1:
0 libSystem.B.dylib 0x800c58da mach_msg_trap + 10
1 libSystem.B.dylib 0x800c6047 mach_msg + 68
2 LaunchCFMApp 0xb819448f CallPPCFunctionAtAddressInt + 206155
3 libSystem.B.dylib 0x800f2fbd _pthread_start + 345
4 libSystem.B.dylib 0x800f2e42 thread_start + 34
Thread 2:
0 LaunchCFMApp 0xb815ae44 spin_lock_wrapper + 90152
1 LaunchCFMApp 0xb8179d27 CallPPCFunctionAtAddressInt + 97763
2 LaunchCFMApp 0xb80c6c97 0xb8000000 + 814231
3 LaunchCFMApp 0xb80c01bb 0xb8000000 + 786875
4 LaunchCFMApp 0xb80dda6c 0xb8000000 + 907884
5 LaunchCFMApp 0xb814551b spin_lock_wrapper + 1791
6 LaunchCFMApp 0xb801d03b 0xb8000000 + 118843
Thread 3:
0 LaunchCFMApp 0xb815aa83 spin_lock_wrapper + 89191
1 LaunchCFMApp 0xb8176f29 CallPPCFunctionAtAddressInt + 85989
2 LaunchCFMApp 0xb80c6c97 0xb8000000 + 814231
3 LaunchCFMApp 0xb80c01bb 0xb8000000 + 786875
4 LaunchCFMApp 0xb80dda6c 0xb8000000 + 907884
5 LaunchCFMApp 0xb814551b spin_lock_wrapper + 1791
6 LaunchCFMApp 0xb801d03b 0xb8000000 + 118843
Thread 4:
0 LaunchCFMApp 0xb815aa83 spin_lock_wrapper + 89191
1 LaunchCFMApp 0xb8176f29 CallPPCFunctionAtAddressInt + 85989
2 LaunchCFMApp 0xb80c6c97 0xb8000000 + 814231
3 LaunchCFMApp 0xb80c01bb 0xb8000000 + 786875
4 LaunchCFMApp 0xb80dda6c 0xb8000000 + 907884
5 LaunchCFMApp 0xb814551b spin_lock_wrapper + 1791
6 LaunchCFMApp 0xb801d03b 0xb8000000 + 118843
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000008 ebx: 0xb80bfe2c ecx: 0xa8030008 edx: 0x00000003
edi: 0x8081e780 esi: 0x00000000 ebp: 0xb7fffa08 esp: 0xb7fff9ec
ss: 0x0000001f efl: 0x00010206 eip: 0xb80c5854 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000008
Binary Images:
0x80000000 - 0x8006afe7 libstdc++.6.dylib ??? (???) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib
0x800c5000 - 0x80269feb libSystem.B.dylib ??? (???) <D45B91B2-2B4C-AAC0-8096-1FC48B7E9672> /usr/lib/libSystem.B.dylib
0x802e9000 - 0x802ecfe7 libmathCommon.A.dylib ??? (???) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <211AF0DD-42D9-79C8-BB6A-1F4BEEF4B4AB> /usr/lib/dyld
0xb8000000 - 0xb81defff LaunchCFMApp ??? (???) <3E4E06B8-E1FC-B232-1371-643DC0FBE8C9> /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <D45B91B2-2B4C-AAC0-8096-1FC48B7E9672> /usr/lib/libSystem.B.dylib
Translated Code Information:
Rosetta Version: 22.23
Args: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp /Applications/Microsoft Office X/Microsoft Word
Exception: EXC_BAD_ACCESS (0x0001)
Thread 0: (0xb009ad38, 0xb815ae44)
0x96eddae4: /usr/lib/libSystem.B.dylib : __dispatch_mgr_invoke + 228
0x96edd4d0: /usr/lib/libSystem.B.dylib : __dispatch_queue_invoke + 308
0x96edd658: /usr/lib/libSystem.B.dylib : __dispatch_worker_thread2 + 364
0x96edd794: /usr/lib/libSystem.B.dylib : __dispatch_worker_thread + 76
0x96dfdb88: /usr/lib/libSystem.B.dylib : __pthread_body + 40
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x96eddaac ctr: 0x96da10b4
r00: 0x0000016b r01: 0xf0080bb0 r02: 0x00000000 r03: 0x00000004
r04: 0x00000000 r05: 0x00000000 r06: 0xf0080d0c r07: 0x00000001
r08: 0xf0080d28 r09: 0x00000000 r10: 0x0000003d r11: 0xa0bc2524
r12: 0x96da10b4 r13: 0x10624dd3 r14: 0x96f2cb2c r15: 0xf0080c0c
r16: 0xf0080c8c r17: 0xa0bdda08 r18: 0xf0080d28 r19: 0xa0bd74f8
r20: 0xa0bd84f8 r21: 0xf0080d0c r22: 0xa0bd7478 r23: 0xa0bd73f8
r24: 0xa0bdda08 r25: 0x00000000 r26: 0xa0bc95f0 r27: 0x00000000
r28: 0xa0bc95c8 r29: 0xa0bc9300 r30: 0xf0080d28 r31: 0x96edda08
Thread 1: (0xb019ed74, 0xb815aa83)
0x96edf0d0: /usr/lib/libSystem.B.dylib : __dispatch_semaphore_wait_slow + 248
0x96edd7bc: /usr/lib/libSystem.B.dylib : __dispatch_worker_thread + 116
0x96dfdb88: /usr/lib/libSystem.B.dylib : __pthread_body + 40
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x96edf0e8 ctr: 0x96d5d4a0
r00: 0xffffffda r01: 0xf0182dc0 r02: 0x00000000 r03: 0x00002403
r04: 0x00000040 r05: 0x38cc8bdf r06: 0x00000020 r07: 0x00000000
r08: 0x38cc8bdf r09: 0x00000000 r10: 0x38cc8bdf r11: 0xa0bc3670
r12: 0x96d5d4a0 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0xa0bc9790 r22: 0xa0bc9784 r23: 0xa0bc978c
r24: 0x0000041d r25: 0xf00c5795 r26: 0xa0bc94d0 r27: 0x00000040
r28: 0x0000000f r29: 0x1f7f0bdf r30: 0xa0bc9764 r31: 0x96edefe0
Thread 2: (0xb011cd74, 0xb815aa83)
0x96edf0d0: /usr/lib/libSystem.B.dylib : __dispatch_semaphore_wait_slow + 248
0x96edd7bc: /usr/lib/libSystem.B.dylib : __dispatch_worker_thread + 116
0x96dfdb88: /usr/lib/libSystem.B.dylib : __pthread_body + 40
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x96edf0e8 ctr: 0x96d5d4a0
r00: 0xffffffda r01: 0xf0101dc0 r02: 0x00000000 r03: 0x00002403
r04: 0x00000040 r05: 0x3b9ab480 r06: 0x00000020 r07: 0x00000000
r08: 0x3b9ab480 r09: 0x00000000 r10: 0x3b9ab480 r11: 0xa0bc3670
r12: 0x96d5d4a0 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0xa0bc9790 r22: 0xa0bc9784 r23: 0xa0bc978c
r24: 0x0000041d r25: 0xf2dbd4b6 r26: 0xa0bc94d0 r27: 0x00000040
r28: 0x0000000f r29: 0x224d3480 r30: 0xa0bc9764 r31: 0x96edefe0
Thread 3: Crashed (0xb7fff9ec, 0xb80c5854)
0x909a5098: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib : TLWFNType1Font::TLWFNType1Font(TResourceForkSurrogate const&, TResourceFileDataSurrogate const&, TResourceFileDataSurrogate const&) + 292
0x909cd934: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib : TFont::CreateFontEntitiesForFile(char const*, bool, TSimpleArray<TFont*>&, bool, short, char const*) + 2276
0x909ce48c: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib : TFont::CreateFontFileFont(char const*, unsigned int, bool, short, char const*) + 84
0x9099cc4c: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib : _CreateFontForScaler + 48
0x954b10a0: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS : _HandleOFAScalerMessage + 3536
0x9546b588: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS : _SendStrikeMessage + 184
0x9546a058: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS : __eOFAFontRenderingQuery + 240
0x954765e4: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS : _OFAFontRenderingQuery + 100
0x97036984: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD : _FindMatchingStrike + 2904
0x97037324: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD : _FMSwapFont + 2128
0x97034f84: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD : _GetFontInfo + 176
0x84adcba4: No symbol
0x84adcd40: No symbol
0x84add844: No symbol
0x84aa0d1c: No symbol
0x84adda60: No symbol
0x84aa0c04: No symbol
0x84c1d2d0: No symbol
0x84c1a900: No symbol
0x84c1a7c0: No symbol
0x84c1a748: No symbol
0x84c1a6b8: No symbol
0x84c1a688: No symbol
0x84c1a660: No symbol
0x84c1a5f0: No symbol
0x84c1a2cc: No symbol
0x84c19e98: No symbol
0x84c19504: No symbol
0x84c0cf18: No symbol
0x84c0cc18: No symbol
0x84c0aedc: No symbol
0x84279974: No symbol
0x84c0ac28: No symbol
0x85496c10: No symbol
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x909a50b0 ctr: 0x9099d73c
r00: 0x909a5098 r01: 0xbfffaf20 r02: 0xa01fa410 r03: 0x00000000
r04: 0x00279de0 r05: 0x00000000 r06: 0x00000000 r07: 0x00000000
r08: 0x00250000 r09: 0x00000000 r10: 0x00000000 r11: 0xbfffaf64
r12: 0x9099d73c r13: 0xbfffd730 r14: 0x00000000 r15: 0x131293c0
r16: 0x9707eb14 r17: 0xbfffb420 r18: 0xbfffbb54 r19: 0xa0bca698
r20: 0x0027a198 r21: 0x0027a1a8 r22: 0x00000003 r23: 0xbfffb400
r24: 0xbfffaf74 r25: 0xbfffaf84 r26: 0xbfffb3f8 r27: 0xbfffb3f8
r28: 0xbfffaf64 r29: 0x0027a0f0 r30: 0xbfffb420 r31: 0x909a4f80