Microsoft Office apps crashing right after loading

Discussion in 'Mac Apps and Mac App Store' started by slaterain, Jan 18, 2010.

  1. slaterain macrumors newbie

    Joined:
    Jan 18, 2010
    #1
    Just recently all of my Microsoft Office applications have quit working - they crash as soon as they load. (Sneaky lil buggers act like they are going to work and wait 5 secs after loading a blank template and make me a lil hopeful before they close down!) I have not added any RAM or made any significant changes or updates. I am on a MacBook Pro, OS X version 10.5.8, 2 GB 667 MHz, 2.2 GHz Intel Core 2 Duo.

    I am getting the following crash report:

    Process: Microsoft Word [1895]
    Path: /Applications/Microsoft Office X/Microsoft Word
    Identifier: com.microsoft.Word
    Version: 10.0.0 (10.0.0)
    Code Type: PPC (Translated)
    Parent Process: launchd [114]

    Interval Since Last Report: 63 sec
    Crashes Since Last Report: 1
    Per-App Interval Since Last Report: 14 sec
    Per-App Crashes Since Last Report: 1

    Date/Time: 2010-01-18 15:20:42.784 -0600
    OS Version: Mac OS X 10.5.8 (9L31a)
    Report Version: 6
    Anonymous UUID: A778EC00-578C-4A2C-A18A-59AB3824054D

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x00000000bf7fff10
    Crashed Thread: 0

    Thread 0 Crashed:
    0 ??? 0x858f1d2b 0 + 2240748843

    Thread 1:
    0 ??? 0x800bc286 0 + 2148254342
    1 ??? 0x800c3a7c 0 + 2148285052
    2 translate 0xb818b6ea CallPPCFunctionAtAddressInt + 202886
    3 ??? 0x800ed155 0 + 2148454741
    4 ??? 0x800ed012 0 + 2148454418

    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0xbf7fff10 ebx: 0x00000001 ecx: 0xbf801016 edx: 0x8588b16c
    edi: 0x00000000 esi: 0x00000000 ebp: 0x8080d180 esp: 0xb7fffacc
    ss: 0x0000001f efl: 0x00010282 eip: 0x858f1d2b cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0xbf7fff10

    Binary Images:
    0xb8000000 - 0xb81d7fe7 translate ??? (???) /usr/libexec/oah/translate

    Translated Code Information:
    Rosetta Version: 21.03
    Args: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp /Applications/Microsoft Office X/Microsoft Word
    Exception: EXC_BAD_ACCESS (0x0001)...​

    The rest of the report is in the attached file. I have run disk utility, tried removing different preference files and numerous other things that I have found through this and other forums. Unfortunately I am still pretty new to Macs and don't have much experience with the programming/behind the scenes stuff as I do with PCs. Any help would be greatly appreciated!

    Thanks!
    Hannah


    eta: This happens for Word, Excel and Powerpoint - if it would be helpful I can save the Excel and Powerpoint reports and upload them as well...
     

    Attached Files:

  2. nadyne macrumors 6502a

    Joined:
    Jan 25, 2004
    Location:
    Mountain View, CA USA
    #2
    You're using a pretty old version of Office, but I see that you don't have any of the updates installed. The latest version of Office X is 10.1.9. I'd start with installing that and seeing if it makes a difference.

    If not, I'd uninstall, reinstall, and apply the 10.1.9 update again.

    Regards,
    Nadyne.
     
  3. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #3
    No kidding! That's at least 5 years before I started using Office! :D
     
  4. emdh macrumors newbie

    Joined:
    Nov 22, 2009
    #4
    Same problem - Office X crashing all of the sudden

    I also have an older version of Microsoft Office (2004 - don't use it enough to justify newer one) and just yesterday all the applications started crashing as soon as I try to open them. I uninstalled the program and trashed the preferences (several times) and reinstalled it and then installed the 10.1.9 update. Still crashing. Any suggestions would sure be appreciated. I'm on a MacBook Pro running Snow Leopard. (Error message is below.) Thanks!

    Emilie

    Process: Word [2464]
    Path: /Applications/Microsoft Office X/Microsoft Word
    Identifier: com.microsoft.Word
    Version: 10.1.8 (10.1.8)
    Code Type: PPC (Translated)
    Parent Process: launchd [115]

    Date/Time: 2010-02-03 00:27:12.587 -0500
    OS Version: Mac OS X 10.6.2 (10C540)
    Report Version: 6

    Interval Since Last Report: 66855 sec
    Crashes Since Last Report: 25
    Per-App Interval Since Last Report: 7 sec
    Per-App Crashes Since Last Report: 3
    Anonymous UUID: 3F73F26B-A212-4297-BFC8-DA876C3578C3

    Exception Type: EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000008
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 LaunchCFMApp 0xb80c5854 0xb8000000 + 809044
    1 LaunchCFMApp 0xb80c01bb 0xb8000000 + 786875
    2 LaunchCFMApp 0xb80dda6c 0xb8000000 + 907884
    3 LaunchCFMApp 0xb814551b spin_lock_wrapper + 1791
    4 LaunchCFMApp 0xb801d03b 0xb8000000 + 118843

    Thread 1:
    0 libSystem.B.dylib 0x800c58da mach_msg_trap + 10
    1 libSystem.B.dylib 0x800c6047 mach_msg + 68
    2 LaunchCFMApp 0xb819448f CallPPCFunctionAtAddressInt + 206155
    3 libSystem.B.dylib 0x800f2fbd _pthread_start + 345
    4 libSystem.B.dylib 0x800f2e42 thread_start + 34

    Thread 2:
    0 LaunchCFMApp 0xb815ae44 spin_lock_wrapper + 90152
    1 LaunchCFMApp 0xb8179d27 CallPPCFunctionAtAddressInt + 97763
    2 LaunchCFMApp 0xb80c6c97 0xb8000000 + 814231
    3 LaunchCFMApp 0xb80c01bb 0xb8000000 + 786875
    4 LaunchCFMApp 0xb80dda6c 0xb8000000 + 907884
    5 LaunchCFMApp 0xb814551b spin_lock_wrapper + 1791
    6 LaunchCFMApp 0xb801d03b 0xb8000000 + 118843

    Thread 3:
    0 LaunchCFMApp 0xb815aa83 spin_lock_wrapper + 89191
    1 LaunchCFMApp 0xb8176f29 CallPPCFunctionAtAddressInt + 85989
    2 LaunchCFMApp 0xb80c6c97 0xb8000000 + 814231
    3 LaunchCFMApp 0xb80c01bb 0xb8000000 + 786875
    4 LaunchCFMApp 0xb80dda6c 0xb8000000 + 907884
    5 LaunchCFMApp 0xb814551b spin_lock_wrapper + 1791
    6 LaunchCFMApp 0xb801d03b 0xb8000000 + 118843

    Thread 4:
    0 LaunchCFMApp 0xb815aa83 spin_lock_wrapper + 89191
    1 LaunchCFMApp 0xb8176f29 CallPPCFunctionAtAddressInt + 85989
    2 LaunchCFMApp 0xb80c6c97 0xb8000000 + 814231
    3 LaunchCFMApp 0xb80c01bb 0xb8000000 + 786875
    4 LaunchCFMApp 0xb80dda6c 0xb8000000 + 907884
    5 LaunchCFMApp 0xb814551b spin_lock_wrapper + 1791
    6 LaunchCFMApp 0xb801d03b 0xb8000000 + 118843

    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x00000008 ebx: 0xb80bfe2c ecx: 0xa8030008 edx: 0x00000003
    edi: 0x8081e780 esi: 0x00000000 ebp: 0xb7fffa08 esp: 0xb7fff9ec
    ss: 0x0000001f efl: 0x00010206 eip: 0xb80c5854 cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0x00000008

    Binary Images:
    0x80000000 - 0x8006afe7 libstdc++.6.dylib ??? (???) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib
    0x800c5000 - 0x80269feb libSystem.B.dylib ??? (???) <D45B91B2-2B4C-AAC0-8096-1FC48B7E9672> /usr/lib/libSystem.B.dylib
    0x802e9000 - 0x802ecfe7 libmathCommon.A.dylib ??? (???) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib
    0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <211AF0DD-42D9-79C8-BB6A-1F4BEEF4B4AB> /usr/lib/dyld
    0xb8000000 - 0xb81defff LaunchCFMApp ??? (???) <3E4E06B8-E1FC-B232-1371-643DC0FBE8C9> /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
    0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <D45B91B2-2B4C-AAC0-8096-1FC48B7E9672> /usr/lib/libSystem.B.dylib

    Translated Code Information:
    Rosetta Version: 22.23
    Args: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp /Applications/Microsoft Office X/Microsoft Word
    Exception: EXC_BAD_ACCESS (0x0001)

    Thread 0: (0xb009ad38, 0xb815ae44)
    0x96eddae4: /usr/lib/libSystem.B.dylib : __dispatch_mgr_invoke + 228
    0x96edd4d0: /usr/lib/libSystem.B.dylib : __dispatch_queue_invoke + 308
    0x96edd658: /usr/lib/libSystem.B.dylib : __dispatch_worker_thread2 + 364
    0x96edd794: /usr/lib/libSystem.B.dylib : __dispatch_worker_thread + 76
    0x96dfdb88: /usr/lib/libSystem.B.dylib : __pthread_body + 40
    0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0

    PPC Thread State
    srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
    cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x96eddaac ctr: 0x96da10b4
    r00: 0x0000016b r01: 0xf0080bb0 r02: 0x00000000 r03: 0x00000004
    r04: 0x00000000 r05: 0x00000000 r06: 0xf0080d0c r07: 0x00000001
    r08: 0xf0080d28 r09: 0x00000000 r10: 0x0000003d r11: 0xa0bc2524
    r12: 0x96da10b4 r13: 0x10624dd3 r14: 0x96f2cb2c r15: 0xf0080c0c
    r16: 0xf0080c8c r17: 0xa0bdda08 r18: 0xf0080d28 r19: 0xa0bd74f8
    r20: 0xa0bd84f8 r21: 0xf0080d0c r22: 0xa0bd7478 r23: 0xa0bd73f8
    r24: 0xa0bdda08 r25: 0x00000000 r26: 0xa0bc95f0 r27: 0x00000000
    r28: 0xa0bc95c8 r29: 0xa0bc9300 r30: 0xf0080d28 r31: 0x96edda08

    Thread 1: (0xb019ed74, 0xb815aa83)
    0x96edf0d0: /usr/lib/libSystem.B.dylib : __dispatch_semaphore_wait_slow + 248
    0x96edd7bc: /usr/lib/libSystem.B.dylib : __dispatch_worker_thread + 116
    0x96dfdb88: /usr/lib/libSystem.B.dylib : __pthread_body + 40
    0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0

    PPC Thread State
    srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
    cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x96edf0e8 ctr: 0x96d5d4a0
    r00: 0xffffffda r01: 0xf0182dc0 r02: 0x00000000 r03: 0x00002403
    r04: 0x00000040 r05: 0x38cc8bdf r06: 0x00000020 r07: 0x00000000
    r08: 0x38cc8bdf r09: 0x00000000 r10: 0x38cc8bdf r11: 0xa0bc3670
    r12: 0x96d5d4a0 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
    r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
    r20: 0x00000000 r21: 0xa0bc9790 r22: 0xa0bc9784 r23: 0xa0bc978c
    r24: 0x0000041d r25: 0xf00c5795 r26: 0xa0bc94d0 r27: 0x00000040
    r28: 0x0000000f r29: 0x1f7f0bdf r30: 0xa0bc9764 r31: 0x96edefe0

    Thread 2: (0xb011cd74, 0xb815aa83)
    0x96edf0d0: /usr/lib/libSystem.B.dylib : __dispatch_semaphore_wait_slow + 248
    0x96edd7bc: /usr/lib/libSystem.B.dylib : __dispatch_worker_thread + 116
    0x96dfdb88: /usr/lib/libSystem.B.dylib : __pthread_body + 40
    0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0

    PPC Thread State
    srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
    cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x96edf0e8 ctr: 0x96d5d4a0
    r00: 0xffffffda r01: 0xf0101dc0 r02: 0x00000000 r03: 0x00002403
    r04: 0x00000040 r05: 0x3b9ab480 r06: 0x00000020 r07: 0x00000000
    r08: 0x3b9ab480 r09: 0x00000000 r10: 0x3b9ab480 r11: 0xa0bc3670
    r12: 0x96d5d4a0 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
    r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
    r20: 0x00000000 r21: 0xa0bc9790 r22: 0xa0bc9784 r23: 0xa0bc978c
    r24: 0x0000041d r25: 0xf2dbd4b6 r26: 0xa0bc94d0 r27: 0x00000040
    r28: 0x0000000f r29: 0x224d3480 r30: 0xa0bc9764 r31: 0x96edefe0

    Thread 3: Crashed (0xb7fff9ec, 0xb80c5854)
    0x909a5098: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib : TLWFNType1Font::TLWFNType1Font(TResourceForkSurrogate const&, TResourceFileDataSurrogate const&, TResourceFileDataSurrogate const&) + 292
    0x909cd934: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib : TFont::CreateFontEntitiesForFile(char const*, bool, TSimpleArray<TFont*>&, bool, short, char const*) + 2276
    0x909ce48c: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib : TFont::CreateFontFileFont(char const*, unsigned int, bool, short, char const*) + 84
    0x9099cc4c: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib : _CreateFontForScaler + 48
    0x954b10a0: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS : _HandleOFAScalerMessage + 3536
    0x9546b588: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS : _SendStrikeMessage + 184
    0x9546a058: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS : __eOFAFontRenderingQuery + 240
    0x954765e4: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS : _OFAFontRenderingQuery + 100
    0x97036984: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD : _FindMatchingStrike + 2904
    0x97037324: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD : _FMSwapFont + 2128
    0x97034f84: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD : _GetFontInfo + 176
    0x84adcba4: No symbol
    0x84adcd40: No symbol
    0x84add844: No symbol
    0x84aa0d1c: No symbol
    0x84adda60: No symbol
    0x84aa0c04: No symbol
    0x84c1d2d0: No symbol
    0x84c1a900: No symbol
    0x84c1a7c0: No symbol
    0x84c1a748: No symbol
    0x84c1a6b8: No symbol
    0x84c1a688: No symbol
    0x84c1a660: No symbol
    0x84c1a5f0: No symbol
    0x84c1a2cc: No symbol
    0x84c19e98: No symbol
    0x84c19504: No symbol
    0x84c0cf18: No symbol
    0x84c0cc18: No symbol
    0x84c0aedc: No symbol
    0x84279974: No symbol
    0x84c0ac28: No symbol
    0x85496c10: No symbol

    PPC Thread State
    srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
    cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x909a50b0 ctr: 0x9099d73c
    r00: 0x909a5098 r01: 0xbfffaf20 r02: 0xa01fa410 r03: 0x00000000
    r04: 0x00279de0 r05: 0x00000000 r06: 0x00000000 r07: 0x00000000
    r08: 0x00250000 r09: 0x00000000 r10: 0x00000000 r11: 0xbfffaf64
    r12: 0x9099d73c r13: 0xbfffd730 r14: 0x00000000 r15: 0x131293c0
    r16: 0x9707eb14 r17: 0xbfffb420 r18: 0xbfffbb54 r19: 0xa0bca698
    r20: 0x0027a198 r21: 0x0027a1a8 r22: 0x00000003 r23: 0xbfffb400
    r24: 0xbfffaf74 r25: 0xbfffaf84 r26: 0xbfffb3f8 r27: 0xbfffb3f8
    r28: 0xbfffaf64 r29: 0x0027a0f0 r30: 0xbfffb420 r31: 0x909a4f80
     
  5. metaltoad macrumors newbie

    Joined:
    Feb 4, 2010
    #5
    Same issue w/ Mac Office 2008

    I'm running Microsoft Office 2008 and I'm running into the exact same issue - all Office apps crash right before they launch. Full disclosure, I've been trying to reset the license, because someone else registered the same one so I've been tearing preference files out right and left. I've reinstalled and restarted about 3 times now, with no effect - I've even tried restoring from a Timemachine back up. No dice.
     
  6. rdowns macrumors Penryn

    rdowns

    Joined:
    Jul 11, 2003
    #6
    Did you remove PPC binaries or something like that?
     
  7. metaltoad macrumors newbie

    Joined:
    Feb 4, 2010
    #7
    Completely uninstall microsoft and reintstall

    Hi everyone,

    I was able to get it working! Here's what I did:

    1. Disconnect from the network
    2. Shut down office (if open)
    3. Remove the following files and directories:

    /Library/Application Support/Microsoft
    /Library/Preferences/com.microsoft.*
    /Library/Fonts/Microsoft
    /Users/[youruser]/Library/Preferences/Microsoft
    /Users/[youruser]/Library/Preferences/com.microsoft.*
    /Users/[youruser]/Library/Application Support/Microsoft
    /Users/[youruser]/Documents/Microsoft...
    /Applications/Microsoft Office 2008

    4. Empty the trash (hold down CTL if you get any duff)
    5. Restart your machine.
    6. Reinstall Mac Office 2008.

    On install you should be be immediately prompted for a Product Key.
     

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