Microsoft Office Experiencing Activation Issues on Mac and PC [Fixed]

Discussion in 'Mac Blog Discussion' started by MacRumors, Aug 16, 2018.

  1. MacRumors macrumors bot

    MacRumors

    Joined:
    Apr 12, 2001
    #1
    [​IMG]


    Microsoft Office appears to be experiencing activation issues on both Mac and PC today, according to several user reports on Twitter. MacRumors also received emails from multiple readers affected.

    [​IMG]

    At least some Office 365 subscribers who have attempted to use Word, Outlook, and other apps in the Microsoft Office suite have been prompted to reactivate their license, but the process fails to complete.

    Affected users have encountered various errors while Office apps hang on "activating" or "looking for licenses," which eventually leads to a window that says "no license found," with seemingly no workaround.


    The issue appears to be affecting not only individual users, but businesses and universities and with enterprise licenses.

    Update: A spokesperson for Microsoft says "our team has addressed the issue and is continuing to monitor to ensure complete resolution."

    Article Link: Microsoft Office Experiencing Activation Issues on Mac and PC [Fixed]
     
  2. Jimmy Bubbles macrumors 6502

    Jimmy Bubbles

    Joined:
    Jul 10, 2008
    Location:
    Nashville, TN
  3. pete2106 macrumors regular

    pete2106

    Joined:
    Dec 7, 2012
    #3
    I had some bother this morning trying to open Outlook on my iPad.
     
  4. Blackstick macrumors 6502

    Blackstick

    Joined:
    Aug 11, 2014
    Location:
    Sunny South Florida
    #4
    We show the same here at work, on several dozen computers...
     
  5. pete2106 macrumors regular

    pete2106

    Joined:
    Dec 7, 2012
    #5
    I hadn't used Office in a long time but I was given an Office 365 account for University and started using it again. It's really fantastic. Office.com blows icloud.com out of the water.
     
  6. JTR555 macrumors regular

    JTR555

    Joined:
    Jun 25, 2013
    Location:
    Virginia
    #6
    This is going on with my work account for Office 365 right now. I received an email about it to activate it and the link takes you to a website that looks like the Microsoft activation site, but is really telemedicine.mn that has the Russian Cyrillic alphabet all over it.
     
  7. MauiPa macrumors regular

    Joined:
    Apr 18, 2018
    #7
    IMO Office has a UI designed by kindergarten kids and a box of crayons, and Excel crashes way too much on Windows, never used Mac version, does it crash a lot too? Maybe it's just time to bite the bullet and move on. Why pay for something that is worse than all the free software out there?
     
  8. MacConvert07 macrumors member

    MacConvert07

    Joined:
    Mar 26, 2008
    Location:
    Upstate NY
    #8
    Dead in the water here too. Have to use web interface until outlook for Mac can activate. UGH!
     
  9. Edgecrusherr macrumors member

    Edgecrusherr

    Joined:
    Jan 21, 2006
    #9
    I get this a lot with my clients and Office 365. The below usually resolves the issue (if 1 doesn't work, go to 2, if 2 doesn't work, go to 3). Unless there's a real issue with a licensing server down, this isn't anything new to me. Again, this is only if they're truly not having a licensing server issue:

    1) Reboot. This works 90% of the time.

    2) Log your 365 account out and back in within one of your Office apps.

    3) Use AppZapper or AppCleaner to completely remove the Office apps. Go into your system and user library, remove all traces of Microsoft (usually a search finds everything). Make sure to remove the UBF8T346G9 folders from ~/Library/Group Containers. Go into KeyChain and remove all Microsoft entries (you can leave your web login entry for their site, but I just remove it all to save time). Now: reboot, empty your trash, and reinstall the apps.
     
  10. pete2106 macrumors regular

    pete2106

    Joined:
    Dec 7, 2012
    #10
    I use the local applications on a Mac which are fantastic. Only had one issue with page sizing in Word but other than that, I would absolutely recommend it. I also use the web applications on Windows. I've not used them a great deal, it's more to access email and cloud storage so I can't say how good they are for editing, but it's great to see that they are available to me on any computer.
     
  11. cmaier macrumors G4

    Joined:
    Jul 25, 2007
    Location:
    California
    #11
    This is an actual license server issue, but thanks.
     
  12. Unggoy Murderer macrumors 6502

    Joined:
    Jan 28, 2011
    Location:
    Livingston, Scotland
    #12
    Fully agree with you. While it's not on par with the Windows version of Office, it's definitely better than the Office 2011 offerings. Hopefully Microsoft continue to make things better (Outlook needs a lot more love).
     
  13. genovelle macrumors 6502a

    Joined:
    May 8, 2008
    #13
    When I was forced to use Microsoft to logon at a previous job, we would have issues constantly. Especially if there was a security update of some kind. Then the software is unnecessarily complicated to justify charging experts thousands of dollars for certifications. Ingenious actually, since those experts who continue to pay to keep up will sell for them against any other solution.
     
  14. e-coli macrumors 68000

    e-coli

    Joined:
    Jul 27, 2002
    #14
    Goodness what a garbage suite of software. Just irredeemable.
     
  15. bsbeamer macrumors 65816

    Joined:
    Sep 19, 2012
    #15
    This is at least one thing Adobe got right with their subscription based software model, never experienced being locked out like this with Creative Cloud.
     
  16. Southern Dad macrumors 65816

    Southern Dad

    Joined:
    May 23, 2010
    Location:
    Shady Dale, Georgia
    #16
    I just had this activation problem on my MacBook Pro. Our IT is telling us to manually log in to Office 365 until it is resolved. What a pain.
     
  17. drdrake1023 macrumors newbie

    Joined:
    Jun 11, 2013
    #17
    --- Post Merged, Aug 16, 2018 ---
    What does that mean... How do I fix this?
     
  18. Southern Dad macrumors 65816

    Southern Dad

    Joined:
    May 23, 2010
    Location:
    Shady Dale, Georgia
    #18
    It means that our copies of Microsoft Office 2016 on our Macs isn't working but we can still go to Microsoft Office 365 Online and use Word, Excel, Outlook, etc.
     
  19. DaveOP macrumors 65816

    Joined:
    May 29, 2011
    Location:
    Portland, OR
    #19
    I was able to clear ours up by updating Office, but won't help users that are already up to date. We tried logout/login, reissuing licenses, but the update was what finally fixed it.
     
  20. DeepIn2U macrumors 603

    DeepIn2U

    Joined:
    May 30, 2002
    Location:
    Toronto, Ontario, Canada
    #20

    LOL ... I saw the update for MS Office 2016 late last night and working on Windows and MS Office for over 10yrs I know better than to update when OFF a corporate network with a KMS License server.

    This error goes back to earlier than 2009 the RPC server is unavailable. lol.
    ^ Windows corporate network related.
    --- Post Merged, Aug 16, 2018 ---
    Is your IT login tickets and actually checking users' licenses within Azure AD?
    - if licenses are valid ... they should be able to see the service SLA errors within MO365 Azure Cloud. I'd be curious to see what its there.


    Excellent job. Most likely it was a license hiccup and manually log out and logon authentication that resolved this.
     
  21. pat500000 macrumors G3

    pat500000

    Joined:
    Jun 3, 2015
  22. Alphazoid macrumors 6502a

    Alphazoid

    Joined:
    Dec 5, 2014
    #22
    Ditto. And i'm graduating soon so i need to find alternatives. I'll particularly miss the free OneDrive access.
     
  23. Edgecrusherr macrumors member

    Edgecrusherr

    Joined:
    Jan 21, 2006
    #23
    Yeah, I just checked the heath page, however, a reboot did just fix it for someone that just called.
    --- Post Merged, Aug 16, 2018 ---
    You can use the web app or Pages (lol) if you can't resolve this issue.

    Status:
    Investigating
    User impact:
    Users may be unable sign-in to Office 365 and may receive an error relating to subscription activation.
    0" style="box-sizing: border-box; line-break: strict; line-height: normal; margin: 10px;">
    Latest message:
    Title: Issues with subscription activation and sign-in User Impact: Users may be unable sign-in to Office 365 and may receive an error relating to subscription activation. Current status: We're continuing to analyzing the infrastructure to determine the cause of impact to sign-in and subscription activation.

    Updated:
    2018-08-16 15:52 (UTC)
    Start time:
    2018-08-16 15:14 (UTC)
     
  24. Southern Dad macrumors 65816

    Southern Dad

    Joined:
    May 23, 2010
    Location:
    Shady Dale, Georgia
    #24
    I really can't say. We outsourced IT several years ago. After a couple dozen people put in tickets, they sent out instructions on the workaround for now.
     
  25. DeepIn2U macrumors 603

    DeepIn2U

    Joined:
    May 30, 2002
    Location:
    Toronto, Ontario, Canada
    #25
    I hear ya. Your business probably has a few SME's on-hand for situations like this to help assess and work through issues or apply suggestions from the IT Service. Cheers.
     

Share This Page