Microsoft Office Retina update will not install

Discussion in 'Mac Apps and Mac App Store' started by anorton, Oct 2, 2012.

  1. anorton macrumors newbie

    Joined:
    Oct 2, 2012
    #1
    I've downloaded the 14.2.4 retina update for Microsoft office 2011 which I have already installed on my computer (version 14.1.3).

    Whenever I try to install there is a message which says 'a version of the software required to install this update was not found on this volume'.

    Has anyone had this problem/discovered a way round it?
     
  2. justperry macrumors 604

    justperry

    Joined:
    Aug 10, 2007
    Location:
    In the core of a black hole.
    #2
    Is it in you Application folder, if not move it there, I had the same issue with Office 2008 a couple of days ago, moved it and it installs.
     
  3. anorton thread starter macrumors newbie

    Joined:
    Oct 2, 2012
    #3
    Yeah I've put both the update and the main folder in applications and its still not saying the update can be installed.
     
  4. justperry macrumors 604

    justperry

    Joined:
    Aug 10, 2007
    Location:
    In the core of a black hole.
    #4
    :confused::p

    That's Odd, try to go to Microsoft Mac site and see if there is a solution for it.

    It has the same message, if yes I can't say more than the above.
    Sometimes it's a permission error but if it can't find it I don't know.

    You could try reinstall the original software, maybe there's some corrupt install files somewhere and after this try to update again.

    Your mail and settings should be safe, they are not in the App folder.
     
  5. derbothaus macrumors 601

    derbothaus

    Joined:
    Jul 17, 2010
    #5
    Did you repair permissions and maybe try the auto updater?
     
  6. MacTech68 macrumors 68000

    MacTech68

    Joined:
    Mar 16, 2008
    Location:
    Australia, Perth
    #6
    From the download page:

    14.2.3 is here:

    http://www.microsoft.com/en-us/download/details.aspx?id=30214

    14.2.3 then requires a minimum of 14.1.0 so you should be fine with the 14.2.3 update followed by the 14.2.4 update.

    Sometimes, AutoUpdate offers a single combo updater.
     
  7. anorton thread starter macrumors newbie

    Joined:
    Oct 2, 2012
    #7
    I've reinstalled and updated to 14.2.3 but still having no joy. Same message saying 'the version of software is not correct'. Got me completely stumped.
     
  8. justperry macrumors 604

    justperry

    Joined:
    Aug 10, 2007
    Location:
    In the core of a black hole.
    #8
    Did you try this:


    I remember years ago I had a similar problem, I think it had something to do with identity, but it's so long ago I can not really remember.
     
  9. MacTech68 macrumors 68000

    MacTech68

    Joined:
    Mar 16, 2008
    Location:
    Australia, Perth
    #9
    The only other things I can think of is:

    1. Ensuring the application are in their original locations. ie, /Applications/Microsoft Office 2011/

    2. Disconnect any other drives you have that may contain a copy of the applications (backup discs etc).

    3. Boot up in safe mode to install the 14.2.3 update.
     

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