Microsoft Office Setup Assistant has encountered a problem and needs to close

[cyberbites]

Install Office 2008 (Mac Home & Student)
- Office launches the setup assistant
-Setup assistant quits with the message "Microsoft Office Setup Assistant has encountered a problem and needs to close. We are sorry for the inconvenience."
- I can't get past it ... it is a loop.

- I uninstall using the uninstall.app
- reinstall -
-same thing

Any ideas/suggestions please?

MacBookPro Unibody 2.8 Ghz duo/ Snow Leopard 10.6.1
thanks,
Mike

 

[celticpride678]

Try repairing permissions for Disk Utility.

 

[cyberbites]

user account is involved somehow...

Try repairing permissions for Disk Utility.

I repaired permissions - no change

I can complete the install by creating a new user account and installing there- but when I return to the primary account - same issue(!)

 

[celticpride678]

I repaired permissions - no change

I can complete the install by creating a new user account and installing there- but when I return to the primary account - same issue(!)

Go to ~/Library/Preferences and remove any plist files containing the word Microsoft. If that does not work, try removing com.apple.installer.plist from that same location.

 

[cyberbites]

Microsoft support had the answer!

wow.
So, I could make it work by creating a new user account.
There was a folder had brought over from my old MacBook named Microsoft User Data,
It had locked itself with incorrect permissions.
Solution: Get Info, Unlock, change permissions to read&write, select Apply to enclosed items, ta-da!
It works.
Mike