Microsoft Office Setup Assistant has encountered a problem and needs to close

Discussion in 'Mac Apps and Mac App Store' started by cyberbites, Oct 1, 2009.

  1. cyberbites macrumors newbie

    Joined:
    Oct 1, 2009
    #1
    Install Office 2008 (Mac Home & Student)
    - Office launches the setup assistant
    -Setup assistant quits with the message "Microsoft Office Setup Assistant has encountered a problem and needs to close. We are sorry for the inconvenience."
    - I can't get past it ... it is a loop.

    - I uninstall using the uninstall.app
    - reinstall -
    -same thing

    Any ideas/suggestions please?

    MacBookPro Unibody 2.8 Ghz duo/ Snow Leopard 10.6.1
    thanks,
    Mike
     
  2. celticpride678

    Joined:
    Feb 15, 2009
    Location:
    Boston, MA
  3. cyberbites thread starter macrumors newbie

    Joined:
    Oct 1, 2009
    #3
    user account is involved somehow...

    I repaired permissions - no change

    I can complete the install by creating a new user account and installing there- but when I return to the primary account - same issue(!)
     
  4. celticpride678

    Joined:
    Feb 15, 2009
    Location:
    Boston, MA
    #4
    Go to ~/Library/Preferences and remove any plist files containing the word Microsoft. If that does not work, try removing com.apple.installer.plist from that same location.
     
  5. cyberbites thread starter macrumors newbie

    Joined:
    Oct 1, 2009
    #5
    Microsoft support had the answer!

    wow.
    So, I could make it work by creating a new user account.
    There was a folder had brought over from my old MacBook named Microsoft User Data,
    It had locked itself with incorrect permissions.
    Solution: Get Info, Unlock, change permissions to read&write, select Apply to enclosed items, ta-da!
    It works.
    Mike
     

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