I think it's interesting how the companies that are extremely successful (e.g. Apple) seemly ignore the initial customer backlash to their products. They push their customers forward into the future regardless of whether all the customers agree. Apple has demonstrated this time and time again.
- Removal of floppy disk.
- Removal of DVD drive.
- Removal of headphone jack.
- Many, many, other "necessary items".
With each initial announcement there is huge backlash but, twenty years later, nobody knows what a floppy disk is.