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Microsoft Word crashing at startup

L

lbkproductions

macrumors newbie
Original poster
May 19, 2009
1
0
Out of nowhere, Microsoft Word will no longer open. Microsoft Error Reporting pops up and says: "Microsoft Word has encountered a problem and needs to close" every time I try to open it.

I clicked on "More Information" and this endless list popped up:
Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-05-19 15:36:55 -0400
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.1.7.090302
Crashed Module Name: MicrosoftComponentPlugin
Crashed Module Version: unknown
Crashed Module Offset: 0x00163db5
Blame Module Name: MicrosoftComponentPlugin
Blame Module Version: unknown
Blame Module Offset: 0x00163db5
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409


Thread 0 crashed:

# 1 0x016e0db5 in _McpCursorSet + 0x0000241B (MicrosoftComponentPlugin + 0x00163db5)
# 2 0x020ea286 in _MsoGetValidTBPos + 0x00000562 (MicrosoftOffice + 0x00338286)
# 3 0x0080ea86 in _wdGetApplicationObject + 0x000D989C (Microsoft Word + 0x0080da86)
# 4 0x003571bc in _wdCommandDispatch + 0x0003A460 (Microsoft Word + 0x003561bc)
# 5 0x00679463 in _wdCommandDispatch + 0x0035C707 (Microsoft Word + 0x00678463)
# 6 0x00ae7526 in _wdGetApplicationObject + 0x003B233C (Microsoft Word + 0x00ae6526)
# 7 0x00aefe87 in _wdGetApplicationObject + 0x003BAC9D (Microsoft Word + 0x00aeee87)
# 8 0x0225545c in __WlmMain + 0x00000047 (MicrosoftOffice + 0x004a345c)
# 9 0x00ad554c in _wdGetApplicationObject + 0x003A0362 (Microsoft Word + 0x00ad454c)
# 10 0x00002d42 in __mh_execute_header + 0x00001D42 (Microsoft Word + 0x00001d42)
# 11 0x00002c69 in __mh_execute_header + 0x00001C69 (Microsoft Word + 0x00001c69)

X86 Thread State:
eax: 0x00300030 ebx: 0x1b82add8 ecx: 0x00000002 edx:0x8b01512b
edi: 0x1b82b204 esi: 0x1b82b1f8 ebp: 0xbffff0d8 esp:0xbffff0a0
ss: 0x0000001f eip: 0x016e0db5 cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010202


Thread 1:

# 1 0x926b22e6 in _signgam + 0x9250B3C2 (libSystem.B.dylib + 0x000012e6)
# 2 0x92739eab in _signgam + 0x92592F87 (libSystem.B.dylib + 0x00088eab)
# 3 0x01ac1d7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x01ac13e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
# 5 0x01ac146c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
# 6 0x01ac1f25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
# 7 0x926e3095 in _signgam + 0x9253C171 (libSystem.B.dylib + 0x00032095)
# 8 0x926e2f52 in _signgam + 0x9253C02E (libSystem.B.dylib + 0x00031f52)

X86 Thread State:
eax: 0xffffffa6 ebx: 0x92729287 ecx: 0xb00a0a5c edx:0x926b22e6
edi: 0x00000101 esi: 0x5bd4de8a ebp: 0xb00a0ac8 esp:0xb00a0a5c
ss: 0x0000001f eip: 0x926b22e6 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000202


Thread 2:

# 1 0x926b93ae in _signgam + 0x9251248A (libSystem.B.dylib + 0x000083ae)
# 2 0x926e3d0d in _signgam + 0x9253CDE9 (libSystem.B.dylib + 0x00032d0d)
# 3 0x96a0d45c in __CMProfileID + 0x9693A338 (ColorSync + 0x0003345c)
# 4 0x96a1fd8e in __CMProfileID + 0x9694CC6A (ColorSync + 0x00045d8e)
# 5 0x926e3095 in _signgam + 0x9253C171 (libSystem.B.dylib + 0x00032095)
# 6 0x926e2f52 in _signgam + 0x9253C02E (libSystem.B.dylib + 0x00031f52)

X86 Thread State:
eax: 0x0000014e ebx: 0x926e3d2d ecx: 0xb0122e7c edx:0x926b93ae
edi: 0x04845ba4 esi: 0xb0123000 ebp: 0xb0122ef8 esp:0xb0122e7c
ss: 0x0000001f eip: 0x926b93ae cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246


Loaded modules:

0: Microsoft Word (12.1.7.090302 Reg=en Loc=0x0409): /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
1: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin
2: Netlib: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
3: StdUrlMoniker: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/StdUrlMoniker.framework/Versions/12/StdUrlMoniker
4: MicrosoftOLE: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOLE.framework/Versions/12/MicrosoftOLE
5: MicrosoftOLEAutomation: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOLEAutomation.framework/Versions/12/MicrosoftOLEAutomation
6: MSLS3: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MSLS3.framework/Versions/12/MSLS3
7: merp: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
8: MSXML: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MSXML.framework/Versions/12/MSXML
9: PowerPlantCore: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions/12/PowerPlantCore
10: MicrosoftOffice: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOffice.framework/Versions/12/MicrosoftOffice
11: PowerPlant: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/PowerPlant
12: OfficeArt: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/OfficeArt.framework/Versions/12/OfficeArt
13: MicrosoftOleo: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOleo.framework/Versions/12/MicrosoftOleo
14: SmartArt: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/SmartArt.framework/Versions/12/SmartArt
15: MicrosoftChartPlugin: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftChartPlugin.framework/Versions/12/MicrosoftChartPlugin
16: GearsEnabler (1.0 Reg=English Loc=0x0000): /Library/InputManagers/GearsEnabler/GearsEnabler.bundle/Contents/MacOS/GearsEnabler
17: OpenTransport: /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
18: RawCamera (435 Reg=English Loc=0x0000): /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
19: ATSHI.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/ATSHI.dylib
20: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
21: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
22: CoreServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
23: CoreText: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
24: DictionaryServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
25: Metadata: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
26: libLAPACK.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
27: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
28: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
29: LaunchServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
30: CoreGraphics: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
31: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
32: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
33: CoreData: /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
34: CFNetwork: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
35: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
36: InstallServer: /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallServer
37: libvMisc.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
38: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
39: libGLImage.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
40: libbsm.dylib: /usr/lib/libbsm.dylib
41: ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
42: HTMLRendering: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
43: QuartzCore: /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
44: DiskArbitration: /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
45: libRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
46: Accelerate: /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
47: ApplicationServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
48: Foundation: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
49: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
50: SystemConfiguration: /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
51: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
52: DesktopServicesPriv: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
53: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
54: Security: /System/Library/Frameworks/Security.framework/Versions/A/Security
55: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
56: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
57: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
58: SearchKit: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
59: libCSync.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
60: libPng.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
61: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
62: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
63: CarbonCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
64: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
65: NavigationServices: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
66: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
67: CoreUI: /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
68: libCGATS.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
69: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
70: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
71: libz.1.dylib: /usr/lib/libz.1.dylib
72: libJPEG.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
73: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
74: PrintCore: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
75: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
76: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
77: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
78: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
79: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
80: HelpData: /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
81: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
82: libGIF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
83: SpeechSynthesis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
84: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
85: libcups.2.dylib: /usr/lib/libcups.2.dylib
86: CoreFoundation: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
87: libGLProgrammability.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
88: CoreVideo: /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
89: OSServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
90: libTIFF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
91: Kerberos: /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
92: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
93: AE: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
94: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
95: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
96: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
97: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
98: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
99: libsqlite3.0.dylib: /usr/lib/libsqlite3.0.dylib
100: LangAnalysis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
101: Shortcut: /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
102: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
103: ColorSync: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
104: ImageIO: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
105: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
106: libRadiance.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
107: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
108: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
109: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
110: libauto.dylib: /usr/lib/libauto.dylib
111: libffi.dylib: /usr/lib/libffi.dylib

Operating System Information
Operating System: Mac OS X 10.5.6 (Build 9G55)
CPU: Intel Core Duo, Number: 2, Speed: 2147 MHz
gestaltPhysicalRAMSize err = 0, result = 2047 MB
gestaltSystemVersion err = 0, result = 0x1056
Screen: 1680 x 1050, depth = 32, ltbr = 0, 0, 1050, 1680

Microsoft Application Information:
Error Reporting UUID: EC207076-D4F1-409E-BEF0-483DACF20B08
Time from launch: 0 hours, 0 minutes, 1 seconds
Total errors on this client: 29


What the hell is this? Any ideas on how to fix it????


Thanks!
 
lbkproductions said:
Out of nowhere, Microsoft Word will no longer open. Microsoft Error Reporting pops up and says: "Microsoft Word has encountered a problem and needs to close" every time I try to open it.

I clicked on "More Information" and this endless list popped up:
[Munch]
Thanks!
Click to expand...
That's the crash log that would get sent to us if you allowed Merp to send it... :)

I ran it through our symbolizer, and it looks like you have have a corrupt toolbar in your Word prefs. Try deleting the file "~/Library/Preferences/Microsoft/Office 2008/Word Toolbars (12)" and see if you can launch Word after that.

Schwieb
MacBU Dev Lead
 
ziggyonice said:
Hmm... I'm not familiar with a symbolizer. What does it do and how can I get one? :)
Click to expand...

A symbolizer maps memory addresses in a call stack (such as listed above) to the actual symbols (ie, function names) in the code. You can't have ours... :)

Schwieb
MacBU Dev Lead
 
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