Microsoft Word crashing at startup

Discussion in 'Mac Apps and Mac App Store' started by lbkproductions, May 19, 2009.

  1. lbkproductions macrumors newbie

    Joined:
    May 19, 2009
    #1
    Out of nowhere, Microsoft Word will no longer open. Microsoft Error Reporting pops up and says: "Microsoft Word has encountered a problem and needs to close" every time I try to open it.

    I clicked on "More Information" and this endless list popped up:
    Microsoft Error Reporting log version: 2.0

    Error Signature:
    Exception: EXC_BAD_ACCESS
    Date/Time: 2009-05-19 15:36:55 -0400
    Application Name: Microsoft Word
    Application Bundle ID: com.microsoft.Word
    Application Signature: MSWD
    Application Version: 12.1.7.090302
    Crashed Module Name: MicrosoftComponentPlugin
    Crashed Module Version: unknown
    Crashed Module Offset: 0x00163db5
    Blame Module Name: MicrosoftComponentPlugin
    Blame Module Version: unknown
    Blame Module Offset: 0x00163db5
    Application LCID: 1033
    Extra app info: Reg=en Loc=0x0409


    Thread 0 crashed:

    # 1 0x016e0db5 in _McpCursorSet + 0x0000241B (MicrosoftComponentPlugin + 0x00163db5)
    # 2 0x020ea286 in _MsoGetValidTBPos + 0x00000562 (MicrosoftOffice + 0x00338286)
    # 3 0x0080ea86 in _wdGetApplicationObject + 0x000D989C (Microsoft Word + 0x0080da86)
    # 4 0x003571bc in _wdCommandDispatch + 0x0003A460 (Microsoft Word + 0x003561bc)
    # 5 0x00679463 in _wdCommandDispatch + 0x0035C707 (Microsoft Word + 0x00678463)
    # 6 0x00ae7526 in _wdGetApplicationObject + 0x003B233C (Microsoft Word + 0x00ae6526)
    # 7 0x00aefe87 in _wdGetApplicationObject + 0x003BAC9D (Microsoft Word + 0x00aeee87)
    # 8 0x0225545c in __WlmMain + 0x00000047 (MicrosoftOffice + 0x004a345c)
    # 9 0x00ad554c in _wdGetApplicationObject + 0x003A0362 (Microsoft Word + 0x00ad454c)
    # 10 0x00002d42 in __mh_execute_header + 0x00001D42 (Microsoft Word + 0x00001d42)
    # 11 0x00002c69 in __mh_execute_header + 0x00001C69 (Microsoft Word + 0x00001c69)

    X86 Thread State:
    eax: 0x00300030 ebx: 0x1b82add8 ecx: 0x00000002 edx:0x8b01512b
    edi: 0x1b82b204 esi: 0x1b82b1f8 ebp: 0xbffff0d8 esp:0xbffff0a0
    ss: 0x0000001f eip: 0x016e0db5 cs: 0x00000017 ds:0x0000001f
    es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010202


    Thread 1:

    # 1 0x926b22e6 in _signgam + 0x9250B3C2 (libSystem.B.dylib + 0x000012e6)
    # 2 0x92739eab in _signgam + 0x92592F87 (libSystem.B.dylib + 0x00088eab)
    # 3 0x01ac1d7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
    # 4 0x01ac13e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
    # 5 0x01ac146c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
    # 6 0x01ac1f25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
    # 7 0x926e3095 in _signgam + 0x9253C171 (libSystem.B.dylib + 0x00032095)
    # 8 0x926e2f52 in _signgam + 0x9253C02E (libSystem.B.dylib + 0x00031f52)

    X86 Thread State:
    eax: 0xffffffa6 ebx: 0x92729287 ecx: 0xb00a0a5c edx:0x926b22e6
    edi: 0x00000101 esi: 0x5bd4de8a ebp: 0xb00a0ac8 esp:0xb00a0a5c
    ss: 0x0000001f eip: 0x926b22e6 cs: 0x00000007 ds:0x0000001f
    es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000202


    Thread 2:

    # 1 0x926b93ae in _signgam + 0x9251248A (libSystem.B.dylib + 0x000083ae)
    # 2 0x926e3d0d in _signgam + 0x9253CDE9 (libSystem.B.dylib + 0x00032d0d)
    # 3 0x96a0d45c in __CMProfileID + 0x9693A338 (ColorSync + 0x0003345c)
    # 4 0x96a1fd8e in __CMProfileID + 0x9694CC6A (ColorSync + 0x00045d8e)
    # 5 0x926e3095 in _signgam + 0x9253C171 (libSystem.B.dylib + 0x00032095)
    # 6 0x926e2f52 in _signgam + 0x9253C02E (libSystem.B.dylib + 0x00031f52)

    X86 Thread State:
    eax: 0x0000014e ebx: 0x926e3d2d ecx: 0xb0122e7c edx:0x926b93ae
    edi: 0x04845ba4 esi: 0xb0123000 ebp: 0xb0122ef8 esp:0xb0122e7c
    ss: 0x0000001f eip: 0x926b93ae cs: 0x00000007 ds:0x0000001f
    es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246


    Loaded modules:

    0: Microsoft Word (12.1.7.090302 Reg=en Loc=0x0409): /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
    1: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin
    2: Netlib: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
    3: StdUrlMoniker: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/StdUrlMoniker.framework/Versions/12/StdUrlMoniker
    4: MicrosoftOLE: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOLE.framework/Versions/12/MicrosoftOLE
    5: MicrosoftOLEAutomation: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOLEAutomation.framework/Versions/12/MicrosoftOLEAutomation
    6: MSLS3: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MSLS3.framework/Versions/12/MSLS3
    7: merp: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
    8: MSXML: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MSXML.framework/Versions/12/MSXML
    9: PowerPlantCore: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions/12/PowerPlantCore
    10: MicrosoftOffice: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOffice.framework/Versions/12/MicrosoftOffice
    11: PowerPlant: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/PowerPlant
    12: OfficeArt: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/OfficeArt.framework/Versions/12/OfficeArt
    13: MicrosoftOleo: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOleo.framework/Versions/12/MicrosoftOleo
    14: SmartArt: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/SmartArt.framework/Versions/12/SmartArt
    15: MicrosoftChartPlugin: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftChartPlugin.framework/Versions/12/MicrosoftChartPlugin
    16: GearsEnabler (1.0 Reg=English Loc=0x0000): /Library/InputManagers/GearsEnabler/GearsEnabler.bundle/Contents/MacOS/GearsEnabler
    17: OpenTransport: /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
    18: RawCamera (435 Reg=English Loc=0x0000): /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
    19: ATSHI.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/ATSHI.dylib
    20: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
    21: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
    22: CoreServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    23: CoreText: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
    24: DictionaryServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
    25: Metadata: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
    26: libLAPACK.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
    27: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
    28: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
    29: LaunchServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
    30: CoreGraphics: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
    31: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    32: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    33: CoreData: /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    34: CFNetwork: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
    35: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
    36: InstallServer: /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallServer
    37: libvMisc.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
    38: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
    39: libGLImage.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
    40: libbsm.dylib: /usr/lib/libbsm.dylib
    41: ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
    42: HTMLRendering: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
    43: QuartzCore: /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    44: DiskArbitration: /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    45: libRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
    46: Accelerate: /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    47: ApplicationServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
    48: Foundation: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    49: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
    50: SystemConfiguration: /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
    51: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
    52: DesktopServicesPriv: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
    53: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
    54: Security: /System/Library/Frameworks/Security.framework/Versions/A/Security
    55: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
    56: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
    57: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
    58: SearchKit: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
    59: libCSync.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
    60: libPng.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
    61: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    62: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
    63: CarbonCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
    64: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
    65: NavigationServices: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
    66: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
    67: CoreUI: /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
    68: libCGATS.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
    69: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
    70: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
    71: libz.1.dylib: /usr/lib/libz.1.dylib
    72: libJPEG.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
    73: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
    74: PrintCore: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
    75: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
    76: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
    77: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    78: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
    79: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
    80: HelpData: /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
    81: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
    82: libGIF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
    83: SpeechSynthesis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
    84: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
    85: libcups.2.dylib: /usr/lib/libcups.2.dylib
    86: CoreFoundation: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    87: libGLProgrammability.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
    88: CoreVideo: /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    89: OSServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
    90: libTIFF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
    91: Kerberos: /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
    92: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    93: AE: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
    94: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
    95: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    96: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
    97: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    98: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
    99: libsqlite3.0.dylib: /usr/lib/libsqlite3.0.dylib
    100: LangAnalysis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
    101: Shortcut: /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
    102: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
    103: ColorSync: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
    104: ImageIO: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
    105: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
    106: libRadiance.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
    107: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
    108: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
    109: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    110: libauto.dylib: /usr/lib/libauto.dylib
    111: libffi.dylib: /usr/lib/libffi.dylib

    Operating System Information
    Operating System: Mac OS X 10.5.6 (Build 9G55)
    CPU: Intel Core Duo, Number: 2, Speed: 2147 MHz
    gestaltPhysicalRAMSize err = 0, result = 2047 MB
    gestaltSystemVersion err = 0, result = 0x1056
    Screen: 1680 x 1050, depth = 32, ltbr = 0, 0, 1050, 1680

    Microsoft Application Information:
    Error Reporting UUID: EC207076-D4F1-409E-BEF0-483DACF20B08
    Time from launch: 0 hours, 0 minutes, 1 seconds
    Total errors on this client: 29


    What the hell is this? Any ideas on how to fix it????


    Thanks!
     
  2. Schwieb macrumors newbie

    Schwieb

    Joined:
    Jan 3, 2008
    Location:
    Seattle, WA
    #2
    That's the crash log that would get sent to us if you allowed Merp to send it... :)

    I ran it through our symbolizer, and it looks like you have have a corrupt toolbar in your Word prefs. Try deleting the file "~/Library/Preferences/Microsoft/Office 2008/Word Toolbars (12)" and see if you can launch Word after that.

    Schwieb
    MacBU Dev Lead
     
  3. ziggyonice macrumors 68020

    ziggyonice

    Joined:
    Mar 12, 2006
    Location:
    Rural America
    #3
    Hmm... I'm not familiar with a symbolizer. What does it do and how can I get one? :)
     
  4. Schwieb macrumors newbie

    Schwieb

    Joined:
    Jan 3, 2008
    Location:
    Seattle, WA
    #4
    A symbolizer maps memory addresses in a call stack (such as listed above) to the actual symbols (ie, function names) in the code. You can't have ours... :)

    Schwieb
    MacBU Dev Lead
     

Share This Page