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mid 2010 27 imac - slow, need to reinstall

A

Andythed

macrumors member
Original poster
Jan 13, 2011
54
1
Hello

My imac keeps crashing / has become slow

I have used disk utility which has not helped

I think I will now have to resort to re installing and starting fresh with clean OSX

Question: How to I resintalled OSX? I have done some researching and am a bit confused. If I put the Operating System CD that came with the computer, I will then have a really old version? Can I reupgrade to the latest version I currently have? Is there another / easier way?

Also, any suggesting on how I can keep my apple office / microsoft office packages? I no longer have the CD / key as them came as a student package with friends

Cheers
Andy
 
Andythed said:
Hello

My imac keeps crashing / has become slow

I have used disk utility which has not helped

I think I will now have to resort to re installing and starting fresh with clean OSX

Question: How to I resintalled OSX? I have done some researching and am a bit confused. If I put the Operating System CD that came with the computer, I will then have a really old version? Can I reupgrade to the latest version I currently have? Is there another / easier way?

Also, any suggesting on how I can keep my apple office / microsoft office packages? I no longer have the CD / key as them came as a student package with friends

Cheers
Andy
Click to expand...
Your post is pretty incomplete and I suspect you may have a HD problem that you have not uncovered. Boot into the Recovery Partition (Command + R) and open Disk Utility. Run Verify Disk 2-3 times back to back. If errors appear that clearly indicates an issue. Next run Repair Disk the same way (2-3 times BBB) and if errors appear after the 2nd-3rd pass, your HD has been confirmed as damaged and in need of replacement.

If both tests pass with no errors, post an EtreCheck report of your system and we can look for obvious problems. Google EtreCheck and you will find it.
 
Thank you for the reply. I did the above and did not notice any errors on verify disk.

Have put etrecheck results below, any help would be great



Report generated 9/27/15, 5:18 PM

Download EtreCheck from http://etresoft.com/etrecheck



Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Click the [Click to remove] links for help removing adware.



Hardware Information: (What does this mean?)

iMac (27-inch, Mid 2010) (Technical Specifications)

iMac - model: iMac11,3

1 3.2 GHz Intel Core i3 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

Empty

BANK 1/DIMM0

Empty

BANK 0/DIMM1

2 GB DDR3 1333 MHz ok

BANK 1/DIMM1

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information: (What does this mean?)

ATI Radeon HD 5670 - VRAM: 512 MB

iMac 2560 x 1440


System Software: (What does this mean?)

OS X 10.10.5 (14F27) - Time since boot: less than an hour


Disk Information: (What does this mean?)

OPTIARC DVD RW AD-5680H ()


WDC WD1001FALS-40Y6A0 disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (695.76 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


USB Information: (What does this mean?)

Apple Inc. Built-in iSight

Apple Computer, Inc. IR Receiver

Apple Internal Memory Card Reader

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller


Configuration files: (What does this mean?)

/etc/sudoers, File size 2299 but expected 1275


Gatekeeper: (What does this mean?)

Mac App Store and identified developers


Kernel Extensions: (What does this mean?)

/System/Library/Extensions

[not loaded] com.devguru.driver.SamsungComposite (1.4.28 - SDK 10.6) [Click for support]



/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

[not loaded] com.devguru.driver.SamsungACMControl (1.4.28 - SDK 10.6) [Click for support]

[not loaded] com.devguru.driver.SamsungACMData (1.4.28 - SDK 10.6) [Click for support]

[not loaded] com.devguru.driver.SamsungMTP (1.4.28 - SDK 10.5) [Click for support]

[not loaded] com.devguru.driver.SamsungSerial (1.4.28 - SDK 10.6) [Click for support]



Launch Agents: (What does this mean?)

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]


Launch Daemons: (What does this mean?)

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[running] com.trusteer.rooks.rooksd.plist [Click for support]


User Launch Agents: (What does this mean?)

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]

[running] com.spigot.ApplicationManager.plist [Click for support]

[running] com.spotify.webhelper.plist [Click for support]


User Login Items: (What does this mean?)

iTunesHelper UNKNOWN (missing value)

Google Notifier UNKNOWN (missing value)

Google Chrome Application (/Applications/Google Chrome.app)

KiesAgent Application Hidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)

fuspredownloader Application Hidden (~/Library/Application Support/.FUS/fuspredownloader.app)


Internet Plug-ins: (What does this mean?)

JavaAppletPlugin: Version: Java 7 Update 51 Check version

FlashPlayer-10.6: Version: 19.0.0.185 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

Flash Player: Version: 19.0.0.185 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]

Google Earth Web Plug-in: Version: 6.0 [Click for support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

iPhotoPhotocast: Version: 7.0



Safari Extensions: (What does this mean?)

Slick Savings Adware! [Click to remove]

eBay Shopping Assistant Adware! [Click to remove]

Searchme Adware! [Click to remove]


3rd Party Preference Panes: (What does this mean?)

Flash Player [Click for support]

Java [Click for support]

Paragon NTFS for Mac ® OS X [Click for support]

Rapport [Click for support]


Time Machine: (What does this mean?)

Time Machine not configured!



Top Processes by CPU: (What does this mean?)

33% com.apple.photos.ImageConversionService

30% Google Chrome Helper(8)

11% photolibraryd

6% cloudphotosd

4% WindowServer


Top Processes by Memory: (What does this mean?)

1.16 GB Google Chrome Helper(8)

444 MB kernel_task

176 MB Google Chrome

172 MB mdworker(10)

127 MB mds_stores


Virtual Memory Information: (What does this mean?)

319 MB Free RAM

3.69 GB Used RAM (1.07 GB Cached)

0 B Swap Used


Diagnostics Information: (What does this mean?)

Sep 27, 2015, 05:13:40 PM ~/Library/Logs/DiagnosticReports/ApplicationManager_2015-09-27-171340_[redacted].crash

Sep 27, 2015, 05:08:56 PM ~/Library/Logs/DiagnosticReports/ApplicationManager_2015-09-27-170856_[redacted].crash

Sep 27, 2015, 05:00:17 PM Self test - passed
 
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