(mid) 2011 MBAir: regular crash on El Cap

[aks650]

Hi all,

Any help here is greatly appreciated. I'm happy to give out more details to better understand what is going on, but the basics are:
Entry level Mid 2011 MBA. Regular OS updates, now running El Cap. Since installing have had somewhat regular crashes. Crashes consist of momentary freeze, black screen, grey screen with text in several languages "Your computer was restarted because of a problem..." then one or two reboots back to login screen.
I haven't been able to isolate it to any one application or operation. It does seem to co-occur with swiping between desktops and often when landing on mail or iTunes. I've copy/pasted the crash details below if that means anything to anyone.

Thanks for any help/insight!

Austen

Anonymous UUID: A52822E4-437B-AFA8-BC01-BDE8A1F8B6CC

Thu Nov 12 15:15:39 2015

*** Panic Report ***
panic(cpu 2 caller 0xffffff800d2fe80e): "thread_invoke: preemption_level 1, possible cause: blocking while holding a spinlock, or within interrupt context"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3247.10.11/osfmk/kern/sched_prim.c:2053
Backtrace (CPU 2), Frame : Return Address
0xffffff90bcb737e0 : 0xffffff800d2e5307
0xffffff90bcb73860 : 0xffffff800d2fe80e
0xffffff90bcb738f0 : 0xffffff800d2fb27f
0xffffff90bcb73930 : 0xffffff800d2ecc7a
0xffffff90bcb73970 : 0xffffff800d2ece1b
0xffffff90bcb73990 : 0xffffff7f8fe1263f
0xffffff90bcb739d0 : 0xffffff800d7ab4c0
0xffffff90bcb73a40 : 0xffffff7f8fe12579
0xffffff90bcb73a90 : 0xffffff7f8fe10e31
0xffffff90bcb73ae0 : 0xffffff800d8e2057
0xffffff90bcb73b80 : 0xffffff800d8e4828
0xffffff90bcb73be0 : 0xffffff800d8e1967
0xffffff90bcb73d20 : 0xffffff800d3a07d0
0xffffff90bcb73e30 : 0xffffff800d2e9aa3
0xffffff90bcb73e60 : 0xffffff800d2cd478
0xffffff90bcb73ea0 : 0xffffff800d2dcfd5
0xffffff90bcb73f10 : 0xffffff800d3c11a5
0xffffff90bcb73fb0 : 0xffffff800d3f48e8
Kernel Extensions in backtrace:
com.trusteer.wado-d(1.0)[7D354AA7-7E57-3141-89F3-D62D9DA4F6F0]@0xffffff7f8fe10000->0xffffff7f8fe14fff

BSD process name corresponding to current thread: rooksd
Boot args: kext-dev-mode=1

Mac OS version:
15B42

Kernel version:
Darwin Kernel Version 15.0.0: Sat Sep 19 15:53:46 PDT 2015; root:xnu-3247.10.11~1/RELEASE_X86_64
Kernel UUID: AB5FC1B4-12E7-311E-8E6F-9023985D8C1D
Kernel slide: 0x000000000d000000
Kernel text base: 0xffffff800d200000
__HIB text base: 0xffffff800d100000
System model name: MacBookAir4,2 (Mac-742912EFDBEE19B3)

System uptime in nanoseconds: 19880262008138
last loaded kext at 1485883178925: com.trusteer.driver.gakl_driver_2 1 (addr 0xffffff7f8fe15000, size 32768)
last unloaded kext at 219997646272: com.apple.driver.usb.AppleUSBUHCI 1.0.1 (addr 0xffffff7f8e2ac000, size 126976)
loaded kexts:
com.trusteer.driver.gakl_driver_2 1
com.trusteer.wado-d 1
com.intel.driver.EnergyDriver 2.0
com.apple.driver.AppleBluetoothMultitouch 90.3
com.apple.filesystems.exfat 1.4
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.ApplePlatformEnabler 2.5.1d0
com.apple.driver.AGPM 110.20.21
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.pmtelemetry 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.driver.AppleHDA 272.50.31
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleMikeyDriver 272.50.31
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.iokit.IOBluetoothSerialManager 4.4.2f1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHV 1
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.2f1
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleBacklight 170.8.1
com.apple.driver.AppleSMCLMU 208
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.driver.AppleMCCSControl 1.2.13
com.apple.driver.AppleIntelHD3000Graphics 10.0.0
com.apple.driver.AppleIntelSNBGraphicsFB 10.0.0
com.apple.driver.AppleUSBCardReader 3.7.1
com.apple.driver.AppleUSBTCButtons 245.4
com.apple.driver.AppleUSBTCKeyboard 245.4
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 37
com.apple.iokit.IOAHCIBlockStorage 2.8.0
com.apple.driver.AirPort.Brcm4331 800.20.24
com.apple.driver.AppleAHCIPort 3.1.5
com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 4.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 4.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 163
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.driver.IOBluetoothHIDDriver 4.4.2f1
com.apple.driver.AppleMultitouchDriver 304.9
com.apple.driver.AppleHIDTransport 5
com.apple.AppleGraphicsDeviceControl 3.11.33b1
com.apple.kext.triggers 1.0
com.apple.iokit.IOSurface 108.0.1
com.apple.driver.DspFuncLib 272.50.31
com.apple.kext.OSvKernDSPLib 525
com.apple.iokit.IOSerialFamily 11
com.apple.driver.CoreCaptureResponder 1
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.2f1
com.apple.iokit.IOBluetoothFamily 4.4.2f1
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.driver.AppleHDAController 272.50.31
com.apple.iokit.IOHDAFamily 272.50.31
com.apple.driver.IOPlatformPluginFamily 6.0.0d7
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleSMBusController 1.0.14d1
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7
com.apple.iokit.IOUSBMassStorageDriver 1.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1
com.apple.driver.AppleUSBAudio 301.52
com.apple.iokit.IOAudioFamily 204.1
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleUSBMultitouch 250.4
com.apple.iokit.IOUSBHIDDriver 900.4.1
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
com.apple.driver.CoreStorage 517
com.apple.driver.usb.AppleUSBHub 1.0.1
com.apple.driver.AppleThunderboltDPInAdapter 4.1.2
com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.2
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltNHI 4.0.4
com.apple.iokit.IOThunderboltFamily 5.0.6
com.apple.iokit.IO80211Family 1101.24
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.corecapture 1.0.4
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.iokit.IOAHCIFamily 2.8.0
com.apple.driver.usb.AppleUSBEHCI 1.0.1
com.apple.iokit.IOUSBHostFamily 1.0.1
com.apple.driver.AppleUSBHostMergeProperties 1.0.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 415
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 4.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0

 

[Buggyflayer]

Some people have found the output from running
http://etresoft.com/etrecheck
to be helpful in identifying underlying issues

 

[treekram]

"BSD process name corresponding to current thread: rooksd"
"last loaded kext at 1485883178925: com.trusteer.driver.gakl_driver_2"

There have been numerous issues reported with the Trusteer Rapport software, including problems with iTunes. Google "rooksd osx" or "Trusteer Rapport problems". I don't have this software but somebody suggested you can disable it in the System Preferences app (on the bottom row).

 

[aks650]

Thanks very much! I've tried uninstalling Trusteer Rapport and will keep you posted.

 

[lumbkoz]

Hi there

I'm replying to let you know that this is a problem which has recently occurred on my MacBook Pro since I upgraded to El Capitan.
I was getting the 'Panic' problem whenever I was on Safari and then more recently on Mail.
I am now in contact with Apple and they are trying to sort out the problem for me.

All I can say is that: - first do a first aid check on disk utility
- then try and work in 'safe boot' system
- set up a 'test' login and use it for a while to see if the problem persists.

There may be a problem with conflicting software.

I shall post any new findings as soon as I've got them. In the meantime I'm continuing working in 'test' mode.

Cheers

 

[aks650]

I am hesitantly optimistic that uninstalling Rapport Trusteer software is the fix! No crashes yet...