Mid 2014 15in Macbook Pro - $650 Battery replacment

oldertwin

macrumors newbie
Original poster
Jul 29, 2010
11
0
Hello All,

I have a Mid 2014 15in Macbook Pro (2.8 GHz Intel Core i7, 512GB, 16GB, 2GB NVIDIA GeForce GT 750M) and my battery is starting to the bite the dust.

I have been getting the service battery message. Which is not surprising, since coconutBattery shows my battery at 77.3% capacity with 993 load cycles.

I contacted Apple Care (I have no Apple stores in my area. They are 5+ hours away) and they are wanting $650 to replace the battery. Even though Apple's website shows $199. https://support.apple.com/mac/repair/service

Apparently since the way the 2014s were designed, they have to replace the whole top case. Which is why the price is so high... And that is what is tearing me apart. This Macbook Pro does everything I want it to do still and I spent around $3,000 buying it 4 years ago.

At this moment in my life I would rather not spend around $4,000 on a new maxed out equivalent Macbook Pro. But is it worth dumping $650 in a 4 year old Macbook Pro that could crap out in a month?

I have also noticed lately when using the integrated graphics that when I am playing videos it will freeze for a second on a frame and then when I move the mouse the video catches up. If I turn off graphics switching, the freezing does not happen. It almost seems like the integrated graphics is starting to have issues.

Has anyone had any experience with sending in their Mid 2014 for a battery replacement? Is there a possibility they will replace the logic board too? (Which might fix my video issue.)

Is it worth putting the money into?
 

Webster's Mac

macrumors 6502
Dec 18, 2016
271
203
Hello All,

I have a Mid 2014 15in Macbook Pro (2.8 GHz Intel Core i7, 512GB, 16GB, 2GB NVIDIA GeForce GT 750M) and my battery is starting to the bite the dust.

I have been getting the service battery message. Which is not surprising, since coconutBattery shows my battery at 77.3% capacity with 993 load cycles.

I contacted Apple Care (I have no Apple stores in my area. They are 5+ hours away) and they are wanting $650 to replace the battery. Even though Apple's website shows $199. https://support.apple.com/mac/repair/service

Apparently since the way the 2014s were designed, they have to replace the whole top case. Which is why the price is so high... And that is what is tearing me apart. This Macbook Pro does everything I want it to do still and I spent around $3,000 buying it 4 years ago.

At this moment in my life I would rather not spend around $4,000 on a new maxed out equivalent Macbook Pro. But is it worth dumping $650 in a 4 year old Macbook Pro that could crap out in a month?

I have also noticed lately when using the integrated graphics that when I am playing videos it will freeze for a second on a frame and then when I move the mouse the video catches up. If I turn off graphics switching, the freezing does not happen. It almost seems like the integrated graphics is starting to have issues.

Has anyone had any experience with sending in their Mid 2014 for a battery replacement? Is there a possibility they will replace the logic board too? (Which might fix my video issue.)

Is it worth putting the money into?
That rep is wrong. Apple's website clearly states that all macbook pros with retina display are $199 for battery replacement.

Ask to speak to a supervisor or find an AASP.
[doublepost=1538969296][/doublepost]In regards to the video issue, you might want to try resetting SMC and PRAM. Also, update your OS to the latest version (10.14).

It doesn't really sound like a failing GPU. More like a software glitch. And have you tried using a different web browser to watch videos?
 

iMacDragon

macrumors 68000
Oct 18, 2008
1,860
350
UK
That rep is wrong. Apple's website clearly states that all macbook pros with retina display are $199 for battery replacement.

Ask to speak to a supervisor or find an AASP.
I agree, as long as the battery is actually showing service message, there should be no argument about it being covered as a $199 battery replacement rather than a top case repair, as indeed every retina 13/15" model is designed like this, there are no exceptions.
 

Webster's Mac

macrumors 6502
Dec 18, 2016
271
203
I agree, as long as the battery is actually showing service message, there should be no argument about it being covered as a $199 battery replacement rather than a top case repair, as indeed every retina 13/15" model is designed like this, there are no exceptions.
Though the topcase does get replaced during the repair. But it is still $199. The battery is glued to the topcase, hence why it gets replaced as well.
 

Fishrrman

macrumors Core
Feb 20, 2009
19,428
6,726
The price you were quoted is wrong.
It should be $200.

Where (in the world) are you?
 

_Kiki_

macrumors 6502a
Aug 13, 2017
961
278
Do you have any dents on the laptop ? Does the battery is swollen ? Can you show any pictures ?
 

Dwalls90

macrumors 601
Feb 5, 2009
4,811
1,267
Had my late 2013 battery replaced for $199, yours should be the same price. As a separate issue, they royally screwed up the repair and damaged the computer (multiple times during each re-repair attempt), so I'm now getting a 2018 replacement unit for free.
 
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oldertwin

macrumors newbie
Original poster
Jul 29, 2010
11
0
Can you just click the "Start service request"? The price should be $199 in the US.

When I do it online there is no option for the $199 service. It just defaults to the $650.

I also have opened three difffent repairs and have talked to 5 difffent reps and they all say that is the price ($650). One even went as far to say the $650 is a hold even though the page I put my credit card in states that $650 is the charge and not the hold.
 

oldertwin

macrumors newbie
Original poster
Jul 29, 2010
11
0
No, I have never had this MacBook repaired for anything.


My nearest Apple Store is 5 hours away in the next state. I live in the middle of Kansas. And the closest store is in Oklahoma City.
 

AlexJoda

macrumors 6502a
Apr 8, 2015
767
587
That's why I just got me a 2012 MBP instead of a newer one. With the 2012 MBP you just have to unscrew 3 screws to replace the $60 battery...
 
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oldertwin

macrumors newbie
Original poster
Jul 29, 2010
11
0
I just opened another case and the rep is saying the same thing about the battery being $650. But they will "re-quote" once they receive it..

I just hate to send it in and I get stuck with a $650 charge for a battery in a 4 year old Macbook.
 

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SDColorado

macrumors 601
Nov 6, 2011
4,279
4,244
Highlands Ranch, CO
I just opened another case and the rep is saying the same thing about the battery being $650. But they will "re-quote" once they receive it..

I just hate to send it in and I get stuck with a $650 charge for a battery in a 4 year old Macbook.
You can refuse the repair if they re-quote $650, but you will be without your machine in the meantime. Man $650, that’s almost criminal for a battery replacement. :(
 

nerowolfe19

macrumors member
Aug 16, 2018
93
34
That's why I just got me a 2012 MBP instead of a newer one. With the 2012 MBP you just have to unscrew 3 screws to replace the $60 battery...
Replaced 2012 15" rMBP (similar to 2014) battery not too long ago for the same price, half an hour job for a first timer. Honestly, I'd pay $200-300 if they would service it on the spot. But a week to do a simple battery replacement job that I could do in less than an hour? Pass.
 
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AlexJoda

macrumors 6502a
Apr 8, 2015
767
587
Replaced 2012 15" rMBP (similar to 2014) battery not too long ago for the same price, half an hour job for a first timer. Honestly, I'd pay $200-300 if they would service it on the spot. But a week to do a simple battery replacement job that I could do in less than an hour? Pass.
That gives me some hope to switch to the 2015 MBP some day which is my next target. That MBP is not so limited with ports and crappie keyboards than the ones later on...
 
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