mighty mouse broke under warranty? do u get a new replacement

Discussion in 'iMac' started by matthewcap, Dec 19, 2007.

  1. matthewcap macrumors member

    Joined:
    Sep 19, 2007
    #1
    hello, my mighty mouse broke on my new iMac, the scroll bar doesnt scroll down, so i was wondering if i bring it back to the apple store, do i get a new replacement or a refurbished one , thanks, its under applecare warranty
     
  2. Mindflux macrumors 68000

    Mindflux

    Joined:
    Oct 20, 2007
    Location:
    Austin
    #2

    clean your scroll ball for starters.
     
  3. termina3 macrumors 65816

    Joined:
    Jul 16, 2007
    Location:
    TX
    #3
    If cleaning your scrollball doesn't work… then yes, you can get a new one. Take it in with your applecare information to an Apple Store.
     
  4. montycat macrumors 6502

    montycat

    Joined:
    Mar 19, 2007
    Location:
    Florida
    #4
    I had a problem with my new mouse and it was replaced. I called 4:00 p.m. on a Monday and it was at my front door the next day at 3:00 p.m. I couldn't believe it. You will have to supply a credit card # for return by mail. The box has a prepaid return label on it. Good luck, MC
     
  5. queshy macrumors 68040

    queshy

    Joined:
    Apr 2, 2005
    #5
    I took mine to the genius bar once when I was at the mall and he just cleaned it with alcohol-wipes...did absolutely nothing. It's really annoying because some days it works and others it doesn't. I called Apple and they agreed to send me a new one, and I send them the current one back in the same box - they took care of all the costs. Very nice :)
     

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