Migration from Gmail to iCloud

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by JGoodish, Apr 6, 2013.

  1. JGoodish macrumors newbie

    Joined:
    Apr 5, 2013
    #1
    I recently migrated my mail from Gmail to iCloud. I have around 2000 messages in my Inbox, and somewhat less than that in my Sent Mail folder. The migration itself was painless--drag and drop from one account to the other. Other than the fact that the iCloud web mail app doesn't thread messages (!) and won't work from mobile Safari (!), I've noticed no issues with the mail on my Mac or via the iCloud web interface.

    However, on my iPad (my only iOS device), the situation is different. Mail syncs to the iPad, but there is a gap in the chronological order of messages. For example, all messages from April 1, 2013 and later appear correctly, but the messages prior to that jump back two years to March 31, 2011. When I select "Load more messages" in the mailbox, the iPad will load them starting on April 1, 2011 going forward toward April 1, 2013.

    I called AppleCare and talked with them. The representative theorized that the iPad was somehow pulling messages from iCloud based on the date and time that they hit the iCloud server during the migration, rather than the actual dates of the messages themselves. He provided some suggestions to help resolve this issue, but none of them worked to resolve the problem. The problem, as I mentioned, appears to be isolated only to the iOS Mail app, or the way that iOS syncs the mail to the device.

    When I moved to Gmail, I used a similar migration technique, and don't recall having any of these issues, but I was also syncing via ActiveSync.

    I've tried resetting the iPad, and deleting the iCloud sync on the iPad multiple times. I've tried re-importing the entire mailbox back to iCloud. I've tried loading all 2000 messages onto the iPad, which works until I exit the iOS Mail app and then relaunch, in which case I get strange behavior (had some phantom mail with 12/31/69 dates, and some of the mail prior to April 1, 2013 disappeared.)

    I'm not Google's biggest fan, hence the move from Gmail. However, if I can't get mail to work as well with Apple's own service, I'll likely be forced to move back. The state of iCloud seems to be abysmal and stagnating, and I voiced my disappointment to the AppleCare rep, but I got the feeling that they have no good way to funnel customer feedback on such issues up through the chain.

    If anyone has run into this issue with iCloud before, I'd appreciate any suggestions as to a resolution short of migrating back to Gmail.


    Thanks,
    JKG
     
  2. ugahairydawgs macrumors 68020

    ugahairydawgs

    Joined:
    Jun 10, 2010
    #2
    How long has it been since you transferred the messages over? Server may need some time to index all of your messages.
     
  3. JGoodish thread starter macrumors newbie

    Joined:
    Apr 5, 2013
    #3
    It's been days.

    This problem only presents itself in the iOS Mail client, and only when configured for IMAP (as is the case with iCloud). If I configure my Gmail account using IMAP instead of ActiveSync, the same problem appears. When I go back to using ActiveSync, the problem disappears. The problem does not appear on the Mac OS X Mail client, even when configured for IMAP access to these accounts.

    This makes me think that it's a bug or problem with the iOS Mail client, but I have no idea how to resolve it. I can go back to ActiveSync with my old Gmail account, but that doesn't help with iCloud.


    JKG
     
  4. whsbuss macrumors 68040

    whsbuss

    Joined:
    May 4, 2010
    Location:
    SE Penna.
    #4
    How about on icloud.com? Still see the problem there?
     
  5. ugahairydawgs, Apr 7, 2013
    Last edited: Apr 7, 2013

    ugahairydawgs macrumors 68020

    ugahairydawgs

    Joined:
    Jun 10, 2010
    #5
    Just noticed I have the same type thing going on too. Everything is fine with the OS X Mail app and the web app, but my messages prior to mid March of this year are only partially there. Goes from mid March to the next message in late last year and then jumps back again to 2011. Probably a couple hundred message just not being listed in between.

    Does it for both Google and iCloud accounts.
     
  6. ugahairydawgs macrumors 68020

    ugahairydawgs

    Joined:
    Jun 10, 2010
    #6
    Just played around with it some more on my phone. Seems like if you keep hitting load more it fills in the gaps with the missing messages (keep hitting it until the load more message goes away). Just went through and did that and all my messages are there now.
     
  7. JGoodish thread starter macrumors newbie

    Joined:
    Apr 5, 2013
    #7
    Yes, that works, but it doesn't fix the issue. Once all of the message were loaded and I exited and relaunched the app, some of them were still missing, and I had to "load more" to fill in those gaps. Every time.

    I'm not sure whether this is an issue with IMAP, the iOS implementation of it, or the iOS Mail app itself, but it is an issue that seems to be isolated to iOS Mail.


    JKG
     
  8. Paladin macrumors member

    Joined:
    Jun 21, 2002
    Location:
    Houston, TX
    #8
    I have the exact same issue. I spoke to a couple of people at Apple this morning, and, after trying the usual troubleshooting steps, they had me send screenshots of Mail on both my iPhone and iCloud.com. Everything is fine on iCloud and on my iMac, but my iPhone and iPad are all screwed up. They said they'd get back to me when they got a response from engineering. I'm not quite sure how long that will take.
     
  9. JGoodish thread starter macrumors newbie

    Joined:
    Apr 5, 2013
    #9
    Thanks. Please post any relevant responses that you receive from Apple.


    JKG
     

Share This Page