Mini 4 losing cell service randomly

Discussion in 'iPad' started by ACG12, Jan 9, 2016.

  1. ACG12 macrumors 6502a

    Joined:
    Jun 9, 2015
    #1
    Not sure why, but my wife's mini 4 randomly loses cellular service and doesn't reconnect unless I shut it down and then reboot.

    I've tried the following:
    updating it to 9.2
    turning cellular data and enable LTE off and on
    Turning airplane mode on and off (searches for a signal but returns to No Service)

    Is the cellular chip bad? I don't lose signal with my phone so should this be the same case for the mini 4?
     
  2. ron7624 Contributor

    ron7624

    Joined:
    Oct 14, 2011
    Location:
    Houston, Texas area
    #2
    I never loose service. Restore as new if you can. Back it up first of course, but if still happening take it to the Apple Store if possible and let them run tests. That should not be happening unless you are at the edge of a coverage area imo
     
  3. ACG12 thread starter macrumors 6502a

    Joined:
    Jun 9, 2015
    #3
    I'll try that and see if it fixes it. Our phones don't do this so I figured the mini shouldn't either.
     
  4. ron7624 Contributor

    ron7624

    Joined:
    Oct 14, 2011
    Location:
    Houston, Texas area
    #4
    If the phones are ok and on the same service, you are right. It should not be happening. Good luck.
     
  5. ACG12 thread starter macrumors 6502a

    Joined:
    Jun 9, 2015
    #5
    Thanks, just restored as new. Hopefully it fixes it and if it doesn't, back to Best Buy for an exchange.
     
  6. ACG12 thread starter macrumors 6502a

    Joined:
    Jun 9, 2015
    #6
    The restore as new didn't work. It still lost cell service. Quite frustrating but back to Best Buy it goes tomorrow.
     
  7. xraydoc macrumors demi-god

    xraydoc

    Joined:
    Oct 9, 2005
    Location:
    192.168.1.1
    #7
    May not be the iPad. May be a bad SIM card. Go to your carrier and get an exchange. Shouldn't cost anything.
     
  8. XTheLancerX macrumors 68000

    XTheLancerX

    Joined:
    Aug 20, 2014
    Location:
    NY, USA
    #8
    If you are on T-Mobile and the phones that are working are iPhone 6Ses maybe it's because of the mini 4's lack of LTE band 12. Probably not though, that's an extremely specific scenario but just something that came to mind lol. I would just try a new SIM card. If that doesn't work, try new iPad.
     
  9. ACG12 thread starter macrumors 6502a

    Joined:
    Jun 9, 2015
    #9
    Thanks everyone. I decided not to take it back since I forgot I added Apple Care at the Apple Store last week. I pulled the SIM card out and reinstalled it and no issues so far. I do have a Genius appointment on Tues to have it checked out.
     
  10. ACG12 thread starter macrumors 6502a

    Joined:
    Jun 9, 2015
    #10
    So far so good after I pulled the SIM card out and reinstalled it. It hasn't lost signal since then....weird situation but I'm glad its no longer doing it.
     

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