iPad mini Mini 4 randomly shuts off and screen flickers

[ACG12]

Anyone know what could cause it?

It’s pretty old....I’m wondering if Apple will do a battery replacement and give me a refurbished unit? Does it have to be under 80% for them to replace it?

 

[ericwn]

So you’re asking wether you should exchange your iPad via battery service even though it might have some other hardware issue?

 

[MandiMac]

I would bring it to an Apple store and have it checked all around. Maybe it's a GPU problem, maybe it's the power supply.

 

[AutomaticApple]

I would bring it to an Apple store and have it checked all around. Maybe it's a GPU problem, maybe it's the power supply.

A GPU problem? In an iPad?

 

[MandiMac]

A GPU problem? In an iPad?

Yes Had such an instance with my original iPad Air, that's why I suggest looking into it.

 

[ACG12]

So it’s my wife’s iPad mini. She showed me what it’s doing. It’ll randomly shut off and it will display the dead battery screen (even though the device is charged). When you turn it back on, the screen will flicker at the Apple logo.

We did a compete restore and so far so good...but I’m probably just going to get rid of it before it completely dies.

 

[AutomaticApple]

I’m probably just going to get rid of it before it completely dies.

Replace it with an iPad mini 5.

 

[ACG12]

Replace it with an iPad mini 5.

That was the plan, but my wife got a hold of my iPad Pro 10.5, so now it’s her’s lol.

I stopped at the Apple Store and of course Apple wouldn’t replace the battery. The Genius stated the diagnostic didn’t find anything wrong with device and the battery is at 90% battery health. Apple won’t replace it for $99 unless it’s under 80%.

I explained the issue and he said the logic board could be going bad. I wiped it and traded it in at another retail store for more money than they were offering.

 

[MandiMac]

That was the plan, but my wife got a hold of my iPad Pro 10.5, so now it’s her’s lol.

I stopped at the Apple Store and of course Apple wouldn’t replace the battery. The Genius stated the diagnostic didn’t find anything wrong with device and the battery is at 90% battery health. Apple won’t replace it for $99 unless it’s under 80%.

I explained the issue and he said the logic board could be going bad. I wiped it and traded it in at another retail store for more money than they were offering.

If it wasn't the battery at fault I see why they didn't change it.
Did you tell the retail store that it behaved badly?