Mini warranty voided w/ diy memory upgrade?

California

macrumors 68040
Original poster
Aug 21, 2004
3,766
42
On the phone with Apple today, they told me that my Mac Mini 2010's applecare warranty would be voided if I upgraded the memory myself...

I tried to question the guy, but he insisted i needed to bring it to an Apple store and pay them to upgrade it.

I told him that this was a very strange change of events for Apple, if true, told him it was an interesting problem because going back ten years to the Tibook I had, I know even that Powerbook was "customer upgradable memory" though you had to remove the keyboard and do other things I now can't recall.

What do you guys think of that?
 

APlotdevice

macrumors 68040
Sep 3, 2011
3,120
3,790
The guy must be confused. Apple's own support site says you can replace it yourself. Not to mention the fact that they made memory replacement dead simple on the unibody Mac minis.

EDIT: beaten to the punch with a much better link.
 

Macman45

macrumors G5
Jul 29, 2011
13,199
133
Somewhere Back In The Long Ago
The guy must be confused. Apple's own support site says you can replace it yourself. Not to mention the fact that they made memory replacement dead simple on the unibody Mac minis.

EDIT: beaten to the punch with a much better link.
:) This bad advice has been frequent on the boards...It's wrong, and the representative needs to get his / her information correct. A couple of threads also indicate that Mangers are giving out this type of mis-information.

Upgrading the memory in any of your Mac's will not void warranty cover..FACT:)
 

California

macrumors 68040
Original poster
Aug 21, 2004
3,766
42
:) This bad advice has been frequent on the boards...It's wrong, and the representative needs to get his / her information correct. A couple of threads also indicate that Mangers are giving out this type of mis-information.

Upgrading the memory in any of your Mac's will not void warranty cover..FACT:)
It was so crazy. I did ask for a web page so I could check out what he was saying... he said he'd send it to me but did not.

He did send me something, I do intend to say something about this.
 

Macman45

macrumors G5
Jul 29, 2011
13,199
133
Somewhere Back In The Long Ago
It was so crazy. I did ask for a web page so I could check out what he was saying... he said he'd send it to me but did not.

He did send me something, I do intend to say something about this.
I glad you are going to report this...Apple need to get a grip on things of this nature..I guess folks will visit a site like this, confirm that it's okay and then forget about it..They will sit up and take notice of you too. I provide feedback on all contact I have with them, They need to weed out these people.
 

btbrossard

macrumors 6502a
Oct 25, 2008
973
11
Chicagoland
If Apple didn't want you to upgrade your own RAM if you wanted to, there wouldn't be a 6 page step by step guide in the user manual.

Obviously - it starts with the "if you break it, we're not going to fix it" warning - but you'd have to have some sort of special talent to screw up a mini memory upgrade in the 2010 and newer versions.
 

Attachments

Omnius

macrumors 6502a
Jul 23, 2012
542
6
I was under the impression that you COULD void the warranty if you BROKE something when upgrading.
 
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