Mini warranty voided w/ diy memory upgrade?

Discussion in 'Mac mini' started by California, Oct 4, 2012.

  1. California macrumors 68040

    California

    Joined:
    Aug 21, 2004
    #1
    On the phone with Apple today, they told me that my Mac Mini 2010's applecare warranty would be voided if I upgraded the memory myself...

    I tried to question the guy, but he insisted i needed to bring it to an Apple store and pay them to upgrade it.

    I told him that this was a very strange change of events for Apple, if true, told him it was an interesting problem because going back ten years to the Tibook I had, I know even that Powerbook was "customer upgradable memory" though you had to remove the keyboard and do other things I now can't recall.

    What do you guys think of that?
     
  2. midwestfisherma macrumors 6502

    midwestfisherma

    Joined:
    Jul 25, 2012
    Location:
    S.E. Mich
    #2
    If true I think that's total BS! Maybe you talked to a less than genius CS rep?
     
  3. Macman45 macrumors demi-god

    Macman45

    Joined:
    Jul 29, 2011
    Location:
    Somewhere Back In The Long Ago
    #3
    It's total BS...Apple even show you how on the site:


    http://support.apple.com/kb/HT4432

    I wish these ill-informed advisors would stop scare mongering....Report this guy too.
     
  4. APlotdevice macrumors 68040

    APlotdevice

    Joined:
    Sep 3, 2011
    #4
    The guy must be confused. Apple's own support site says you can replace it yourself. Not to mention the fact that they made memory replacement dead simple on the unibody Mac minis.

    EDIT: beaten to the punch with a much better link.
     
  5. Macman45 macrumors demi-god

    Macman45

    Joined:
    Jul 29, 2011
    Location:
    Somewhere Back In The Long Ago
    #5
    :) This bad advice has been frequent on the boards...It's wrong, and the representative needs to get his / her information correct. A couple of threads also indicate that Mangers are giving out this type of mis-information.

    Upgrading the memory in any of your Mac's will not void warranty cover..FACT:)
     
  6. California thread starter macrumors 68040

    California

    Joined:
    Aug 21, 2004
    #6
    It was so crazy. I did ask for a web page so I could check out what he was saying... he said he'd send it to me but did not.

    He did send me something, I do intend to say something about this.
     
  7. Macman45 macrumors demi-god

    Macman45

    Joined:
    Jul 29, 2011
    Location:
    Somewhere Back In The Long Ago
    #7
    I glad you are going to report this...Apple need to get a grip on things of this nature..I guess folks will visit a site like this, confirm that it's okay and then forget about it..They will sit up and take notice of you too. I provide feedback on all contact I have with them, They need to weed out these people.
     
  8. btbrossard macrumors 6502a

    Joined:
    Oct 25, 2008
    Location:
    Chicagoland
    #8
    If Apple didn't want you to upgrade your own RAM if you wanted to, there wouldn't be a 6 page step by step guide in the user manual.

    Obviously - it starts with the "if you break it, we're not going to fix it" warning - but you'd have to have some sort of special talent to screw up a mini memory upgrade in the 2010 and newer versions.
     

    Attached Files:

  9. Omnius macrumors 6502a

    Joined:
    Jul 23, 2012
    #9
    I was under the impression that you COULD void the warranty if you BROKE something when upgrading.
     

Share This Page