Missing ~40GB of storage space after 8.3

Discussion in 'iOS 8' started by Blaine, Apr 16, 2015.

  1. Blaine macrumors 6502a

    Blaine

    Joined:
    Dec 3, 2007
    Location:
    Abilene TX
    #1
    I haven't seen anyone have my issue on the forums, but basically after I updated to iOS 8.3, 40 GB of space disappeared.

    I'm not sure if I can somehow see in the diagnostic logs where this space went, or what's going on.

    Has anyone experienced anything similar with 8.3?

    I guess I feel this is getting really childish that we have to keep restoring our devices to fix Apple's bugs. I don't want to lose my text messages and everything. If the bug lies in my backups, then restoring will only put it back on my phone.

    They need to open up access to the file system somehow so that we can just manually fix their problems when space issues occur.

    This is on a 128GB iPhone 6
     
  2. simon lefisch macrumors 6502a

    simon lefisch

    Joined:
    Sep 29, 2014
    #2
    I updated to 8.3 last night on my 64GB 6+ and have no space missing. Made a backup first then updated OTA. No probs here.
     
  3. Blaine thread starter macrumors 6502a

    Blaine

    Joined:
    Dec 3, 2007
    Location:
    Abilene TX
    #3
    Missing ~40GB of storage space after 8.3

    Yeah :/ I haven't seen anyone else post anything about it. I was hoping if it was a known issue, that I could hold out for 8.4, but it looks like it's only me that has it.
     
  4. LostEchoes macrumors member

    LostEchoes

    Joined:
    Apr 19, 2014
    #4
    It's probably the "other" section that is suddenly too huge.

    Sometimes it has to do with Music and/or apps

    Try removing all songs and apps (via iTunes). Sync. Then add the songs and apps and re-sync (always via iTunes).
     
  5. swordfish5736 macrumors 68000

    swordfish5736

    Joined:
    Jun 29, 2007
    Location:
    Cesspool
    #5
    Did you check settings -> general -> usage to see if anything is visibly hogging the space?

    Reset?(hold home and power till the apple logo pops up)

    Have you synced to iTunes since the update?
     
  6. Zo6 macrumors member

    Joined:
    Aug 21, 2010
    #6
    Its probably in the "other" mine went to 37gb of "other" after 8.3 update, haven't figured out how to fix it yet. If someone knows how to fix it let me know. iPhone 6 64gb

    ----------

    Also I updated thru iTunes.
     
  7. Woochifer, Apr 17, 2015
    Last edited: Apr 17, 2015

    Woochifer macrumors 6502a

    Joined:
    Apr 22, 2007
    #7
    Sounds like an operation got hung up during the installation or downloading process. That kind of garbage data gets dumped straight into the "Other" directory, and unfortunately the only surefire way to get rid of it is to restore your device as new.

    First thing you should do is backup your device. If you have SMS texts or game progress or other app data that you want to keep, you should do the backup using a wired connection to iTunes, since iCloud will not restore texts and some app data. Garbage data and caches will not get backed up, so restoring will actually clean things up quite a bit.

    Then you restore your device as new. Once you verify that the device works and the free space is back to normal, then you restore your apps and data using a backup. (again, I prefer to use iTunes, because iCloud requires you to redownload all your apps and data, which can take a very long time, depending on your connection speed)
     
  8. TITNTUFF macrumors regular

    TITNTUFF

    Joined:
    Aug 9, 2010
    Location:
    West Louisiana
    #8
    9 gb of other

    I updated my 6 plus 64 gb thru iTunes. My other went to 9 gb, up from3gb. Several syncs later it's still 9 gb. It's also been cycled off, and restarted.
     
  9. Woochifer macrumors 6502a

    Joined:
    Apr 22, 2007
    #9
    See above.

    Any botched download or installation will get dumped into the "Other" directory, where it will sit until it gets purged. Over time it can really build up, especially if you use iTunes Match or have an unreliable network connection.

    As I said, the only sure way to get the "Other" directory back to normal is to restore your device as new. Because I use iTunes Match, I will restore my device and then reload the apps and data from a local iTunes backup, about once every other month or whenever I install a major interval iOS update.

    ----------

    That's definitely garbage data. Restarting and syncing won't help.

    You likely need to restore device as new, and then restore the apps and data from a backup.
     
  10. TITNTUFF macrumors regular

    TITNTUFF

    Joined:
    Aug 9, 2010
    Location:
    West Louisiana
    #10
    Thank you

    Thank you. Looks like a restore as new is in my near future..
     
  11. Blaine thread starter macrumors 6502a

    Blaine

    Joined:
    Dec 3, 2007
    Location:
    Abilene TX
    #11
    Thanks guys, now I see what I need to do. My "other" must be full after the update. I don't understand why apple doesn't allow us to fix these issues without doing a restore.
     
  12. luke lau macrumors regular

    luke lau

    Joined:
    Jan 25, 2015
    Location:
    Belfast
    #12
    What does usage say? Is it in other? Also have you tried checking the specific sections like photos and third party apps for any suspicious culprits?
     
  13. Zo6 macrumors member

    Joined:
    Aug 21, 2010
    #13
    I tried the restore to new, then restore the backup idea, did gain some space, but didn't help the "other" data. "Other" went from 28.86 to 28.06 any other ideas on how to get it gone without losing any info on phone???
     
  14. CTHarrryH macrumors 65816

    Joined:
    Jul 4, 2012
    #14
    some of Other space is legitimate data - what are you running on your device - do you have a lot of apps that have settings or data - seems like a tremendous amount in your case but some of it is really data.
     
  15. Woochifer macrumors 6502a

    Joined:
    Apr 22, 2007
    #15
    Did you check your free space after restoring as new?

    As long as you have backed up your phone locally using iTunes, you could also try restoring from an iCloud backup. If you haven't yet created an iCloud backup, try doing that first. If you go over your 5 GB limit, then that could be a clue that one of your apps or something with the media files is taking up a lot of space.

    Restoring your phone via iCloud after restoring as a new device will redownload all of your apps. But, it won't restore all of the text messages and some app data. If you find that the phone operates fine restoring via iCloud, then you can either stick with that, or attempt the restore from a local backup again and see how that affects the storage.

    Might take some sleuthing around to find what's gobbling up your storage space. The restoring process should purge most of the normal junk that builds up.
     
  16. Woochifer macrumors 6502a

    Joined:
    Apr 22, 2007
    #16
    This has been an iOS issue since the beginning. The system is designed to keep your phone operational even if something goes awry during an update or download. But, that leaves a lot of junk data that doesn't go away unless you start over. I suspect that this is a byproduct of Apple's paranoia about security and not letting end users tinker around with the system directories unless they jailbreak their phones.

    A lot of things can cause the "Other" data to balloon out of control. Some things you can solve without having to restore as new (like deleting text messages with attachments, clearing the "Recently Deleted" photos and videos, etc.). Others require taking the extra step.

    As mentioned, I do this restore as new/restore from backup procedure about every other month as routine maintenance. Takes some time, but it has worked fine every time so far.
     
  17. TITNTUFF macrumors regular

    TITNTUFF

    Joined:
    Aug 9, 2010
    Location:
    West Louisiana
    #17
    Restored as new

    Restored as a new iPhone thru iTunes , and reloaded apps thru iTunes. Still have over 9 gb of other. I think I will just leave things alone.
    Thanks for the advise. I'm thinking maybe photos or other data I have is being lumped into other.
     

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