Missing Episode of TV Series

Discussion in 'Apple TV and Home Theater' started by interstella, Jun 8, 2017.

  1. interstella macrumors regular

    interstella

    Joined:
    Sep 29, 2013
    Location:
    Suffolk, England
    #1
    I bought the TV series "Genius" from the iTunes store a few weeks ago. I've downloaded and watched the first five episodes then it all went a bit quiet for a couple of weeks. Tonight I have a new episode available but it's episode seven. Episode six appears to have gone missing!

    Any suggestions, please?
     
  2. niteflyr macrumors 6502a

    Joined:
    Nov 29, 2011
    Location:
    Southern Cal
    #2
    Have you checked the iTunes Store? All 7 are in the US store.
     
  3. interstella thread starter macrumors regular

    interstella

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    Sep 29, 2013
    Location:
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    #3
    Yes, this is where I'm downloading the series from. I get an email when a new episode is available. I've had nothing for two weeks but today I had an email notification that a new episode is available to download. This was episode seven. No sign of episode six!
     
  4. rolsskk macrumors 6502

    Joined:
    Sep 1, 2008
    #4
    Try contacting Apple, they're the ones who control the content.
     
  5. interstella thread starter macrumors regular

    interstella

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    #5
    I just contacted Apple...remarkably easy using their online chat. It seems that, in the UK, episode 6 is not yet available. Very odd. Apple's reply was "the episode has not yet been released for download by the content provider" (National Geographic in this case). I suppose I'll just have to wait!
     
  6. Longkeg, Jun 9, 2017
    Last edited: Jun 9, 2017

    Longkeg macrumors regular

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    #6
    This happens occasionally when some element of the episode, usually a song track playing in the background, has a copyright issue. In other words the producers have secured the rights to the element in the U.S. but not in the U.K. It's usually a legal oversight that gets sorted out eventually. If it makes you feel any better it works both ways. I'm still looking for one episode of Hamish Macbeth that never aired here because the producers never got the U.S. rights to use music from West Side Story.
     
  7. interstella thread starter macrumors regular

    interstella

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    Sep 29, 2013
    Location:
    Suffolk, England
    #7
    Thanks, Longkeg. Looks like I might have to wait a while or even try to find another way to see episode 6. I don't have National Geographic TV so that isn't an option.
     
  8. tonyr6 macrumors 65816

    tonyr6

    Joined:
    Oct 13, 2011
    Location:
    Brooklyn NY
    #8
    What a joke. This is why digital will never replace traditional OTA, cable TV and optical media. So it is perfectly okay to show it that way but if it goes through a bunch of network computers then it is not allowed because of some has been song.
     
  9. interstella, Jun 9, 2017
    Last edited: Jun 9, 2017

    interstella thread starter macrumors regular

    interstella

    Joined:
    Sep 29, 2013
    Location:
    Suffolk, England
    #9
    I couldn't agree more. I'll be pretty cheesed off if I've paid for an entire series and have to miss out on one episode. The missing episode has been on UK TV so I'm hoping it's a minor hiccup by National Geographic and that Apple weren't fobbing me off with a lame excuse by blaming it on NG. Looking at the NG website it doesn't look easy to send a query. I'll give it a go though. In this case I'd be surprised if music copyright is the source of the problem as I don't recall hearing any music that could possibly be in copyright (Einstein played Mozart and Chopin on the violin!).
     
  10. rolsskk macrumors 6502

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    Sep 1, 2008
    #10
    Did you read what you posted?? It honestly makes no sense, as there are some TV Shows that aired but never got DVD releases due to music rights. This nothing unique to digital media.
     
  11. interstella, Jun 13, 2017
    Last edited: Jun 13, 2017

    interstella thread starter macrumors regular

    interstella

    Joined:
    Sep 29, 2013
    Location:
    Suffolk, England
    #11
    Episode 8 has now arrived but still no episode 6. This is the first time I've bought a TV series from iTunes. Looks like it will be the last as well unless my email to NG TV gets a helpful response.
     
  12. rolsskk macrumors 6502

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    Sep 1, 2008
    #12
    I'd go back to Apple and point out that Amazon UK has episode 6 for sale/download.
     
  13. interstella thread starter macrumors regular

    interstella

    Joined:
    Sep 29, 2013
    Location:
    Suffolk, England
    #13
    Thank you for that information. Based on that I took a look in the iTunes store and found that it's also available there but despite me having purchased the series, it wants me to pay £2.49 for episode 6! I'll contact Apple again as something strange is clearly happening.
    --- Post Merged, Jun 14, 2017 ---
    OK, problem solved. I got onto Apple Support via the online chat and not only do I now have episode 6 ready to download but they've actually given me a refund for the entire series, which I certainly didn't expect. I was expecting to pay for the download then have Apple refund me for that episode. Top marks to Apple support for sorting out the problem.
     

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