Missing SATA cables

Discussion in 'PowerPC Macs' started by jbarley, Oct 3, 2015.

  1. jbarley macrumors 68030

    jbarley

    Joined:
    Jul 1, 2006
    Location:
    Vancouver Island
    #1
    Ordered a Sonnet Tempo SATA card from Sonnet and also a cable connection kit.
    Upon opening the FedEx sealed packet I discovered a hole in the plastic of the cable connection kit and the 2 SATA power adapters cables were missing.
    I've contacted Sonnet via email and also left a phone message yesterday at 2:30 but as of yet no reply.
    Hope this can be satisfactorily resolved.

    left photo as advertised, and right photo as received.

    prod_cablekitsata_large.jpg 2015-10-02 15.17.02.jpg
     
  2. iModFrenzy macrumors 6502a

    iModFrenzy

    Joined:
    Jan 15, 2015
    Location:
    501st Legion
    #2
    That's very oddo_O
     
  3. jbarley thread starter macrumors 68030

    jbarley

    Joined:
    Jul 1, 2006
    Location:
    Vancouver Island
    #3
    Still no response from Sonnet, sent 2 more emails today, 1 to Sales and 1 to Support.
    I'd prefer to phone but all I get is a machine and each time it's another long-distance charge seeing as they do not have the usual business "800" service.
     
  4. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #4
  5. jbarley thread starter macrumors 68030

    jbarley

    Joined:
    Jul 1, 2006
    Location:
    Vancouver Island
    #5
  6. jbarley thread starter macrumors 68030

    jbarley

    Joined:
    Jul 1, 2006
    Location:
    Vancouver Island
    #6
    Sonnet, although they never once responded to my phone calls or emails did ship me replacement molex to sata power adapter cables which I received this morning.
    For which I'm forever grateful.
     
  7. iModFrenzy macrumors 6502a

    iModFrenzy

    Joined:
    Jan 15, 2015
    Location:
    501st Legion
    #7
    I like surprises but they should've replied IMO.
     
  8. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #8
    That would be the response that I would want - a fix without needing any discussion.
    I can imagine a conversation on their end "I wondered when that damaged bag would show up. Ship out the replacement, here's the customer's address..." :D
    No need for any other response, IMO. Maybe they fired the guy that shipped that damaged part to you, and just wanted to make it right!
     
  9. jbarley thread starter macrumors 68030

    jbarley

    Joined:
    Jul 1, 2006
    Location:
    Vancouver Island
    #9
    A simple email stating they would take care of it, or better yet live up to their voice mail message, "Leave a message and we'll get back to you ASAP", would have been the right thing.
     

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