OK, so I was one of the few unlucky customers who experienced rather long downtime with this service a month ago and was unable to get mail, etc. after having been a loyal .Mac customer for years. I didn't complain, although I thought it was a bit ridiculous that this stuff wasn't working better. But now it's August 13 and this frickin' service is really f'ed up when using via web. First, whenever I try and reply to a mail or send a new one, I type my message and click "send" and it acts like it does it, but opens a new window when it happens and then I get this error message and my mails don't go out. So basically I can only receive e-mail via web, but not send! WTF? Then my contacts (yes, I've synced with Mobile Me daily) often show up with nothing more than the name - no phone, e-mail, address. Then I worry if I don't close my browser immediately this crap is gonna overwrite my real contact data on my Mac at home. Apple, seriously, you f'd up so bad on this it's sad. Give me my .Mac back cause it worked flawlessly. Seriously though, who do I call to complain about this and get a refund? Tech support? Customer relations? pablo.