I have received for the third time now, an email reply from MobileMe to check the troubling shooting at the support area of MobileMe. Done that already, and have said so three times to them, with a detailed description of the problem with Back To My Mac (which has always sucked and was another falsely advertised Apple service). Then, they call me the wrong name because they clearly are not reading the emails. (1) Rick, a MobileMe representative was the first helper. (2) So, I replayed to Rick telling him the issue (twice now), with the same poor response. (3) Now, weeks later, I get an email from John, calling ME Rick, saying the same reply that I have been getting since the first week of the MobileMe launch. (Not to mention, my me.com screenname is my name). I am dumbfounded at the poor support in the MobileMe department. iTunes has one of the best service departments. You would think that Eddie Cue would have this under control by now.