This story is completely awesome. I have a family pack for MM. I wanted one of the family account emails, lets say firstname.lastname@example.org to become the primary. I then wanted my current primary, email@example.com to become a subaccount in the family pack. I contacted web chat support and he said that It was possible, he would issue my bank account a credit, and we would cancel my MobileMe account, and then recreate it, first using the firstname.lastname@example.org email. That way, It wouldnt cost me anything. Fine, lets do it. Problems happened when trying to login in using the email@example.com account, So we ended up just having to resign up with firstname.lastname@example.org. Complete waste of time. Problem was he only credited my account w/ a $38.57 credit. I was charged to sign up again for MobileMe, and again to get back to being a Family Account. Oh, and charged again for $56.33 for what I have no idea.. Charged $100+$50+56.33-38.57=167.76 I'm out $167.76 now. I contacted web support a second time, and they said there was no way for them to refund me the money I was owed. $166. She said I had to go back to the store where I originally purchased my .Mac/MobileMe back in May to get a refund. IN MAY! I said to you her, "do you understand how ridiculous this is?" She goes, "yes, do you have any more questions regarding MobileMe?" She Logs off. Thanks alot Web Chat!