Carrier **MODS PLEASE LOCK THIS THREAD**

Discussion in 'iPhone' started by btrach144, Oct 8, 2015.

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  1. btrach144 macrumors 65816

    btrach144

    Joined:
    Aug 28, 2015
    #1
    Hi,

    I bought an unopened iPhone on Ebay. It's wanting me to activate the phone under the ebay sellers number. I don't have the last four of their social security or billing zip code. I tried restoring the iPhone in iTunes and I also tried putting in my old SIM card but it always wants the seller to input their SS and billing zip code that matches their number.

    How can I get around this so that I don't have essentially a brick? Any help is much appreciated!
     
  2. Bako-MacAddict macrumors 68000

    Bako-MacAddict

    Joined:
    Jun 7, 2012
    Location:
    California
    #2
    Ask the seller for that info. If not, he needs to take his phone back.
     
  3. OTACORB macrumors 6502a

    OTACORB

    Joined:
    Jun 21, 2009
    Location:
    Central, Louisiana
    #3
    Sounds like the seller either didn't own the phone or if he did failed remove the activation lock (Find my Phone). If he doesn't know the information, you will not be able to do anything with the phone as it is locked to the previous owner. You said unopened, but if it is locked to an owner that means it was opened at some point. The box could have be resealed in wrap, I've seen that before.

    You can check it here: https://www.icloud.com/activationlock/

    This is why people have to turn off the find my phone application prior to restoring.
     
  4. Neverbepeace macrumors 6502a

    Neverbepeace

    Joined:
    Jan 14, 2009
    Location:
    New York
  5. msp3 macrumors member

    Joined:
    May 9, 2015
    #5
    Enjoy your fleabay and their scumbag sellers (that's all of them)
     
  6. aneftp macrumors 68040

    Joined:
    Jul 28, 2007
    #6
    Just email the eBay for the last four social security and his zip code.

    I once sold an unopened att locked iPhone unopened. Buyer got home and called me. I gave him my last four and zip code. Phone activated. (I subscribe to identify protection theft also if u are worried about that stuff).

    The seller sim unfortunately will be activated in the iPhone that was sold. So seller will need to go to att store and get new SIM card.
     
  7. AFDoc macrumors 68030

    Joined:
    Jun 29, 2012
    Location:
    Colorado Springs USA for now
    #7
    Yeah sure they'll hand that info over no problem....hell they'll probably throw the guys full social and bank account number too......the brilliance of some people amazes me.
     
  8. Newtons Apple macrumors Pentium

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #8
    Also there is a good possibility that the seller was not the original "upgrade" buyer of this phone.

    You need too file a claim with eBay for a refund asap.
     
  9. Che Castro macrumors 603

    Joined:
    May 21, 2009
    #9
    What is this about social security numbers and zip code

    Some years ago I sold an iPhone 4 still locked to at&t , I did a restore in iTunes and that's it


    If find my iPhone is still on it ask you for the Apple ID not the social security code


    So nowadays if you buy a Verizon or at&t phone used and not unlocked , you need the sellers last four social ?
     
  10. aneftp macrumors 68040

    Joined:
    Jul 28, 2007
    #10
    There are security measures when you buy a subsidized phone.

    When I purchased 2 iPhones 6 plus 2014 last year. It asked for account holder last 4 social security number and billing zip code.

    It's an honest mistake by the seller. If they don't want to give u that info than just ask for a refund.
     
  11. thenumbersrbad macrumors 6502

    thenumbersrbad

    Joined:
    Jul 9, 2008
    #11
    This has nothing to do with iCloud Activation lock. The phone was purchased tied to an AT&T account and was not purchased device only, so it needs to be activated first. Good luck OP
     
  12. ZipZap macrumors 601

    Joined:
    Dec 14, 2007
    #12
    The phone was unopened.

    Why can you just put in a new sim and move forward ? Or call AT&T and have them clear the phone.

    Other than the seller, no one is going to give you details like last 4 of ssn.

    If the phone was a subsidized purchase then only the seller can substitute another.
     
  13. Newtons Apple macrumors Pentium

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #13
    I am thinking the phone is under AT&T contract and this is what they do to confirm the phone gets in the rightful upgrader's hands. This would also mean if the original purchaser did not pay . . . .:rolleyes:
     
  14. CE3 macrumors 6502a

    Joined:
    Nov 26, 2014
    #14
    How much did you pay for the phone? Was any of this in the item's description? I'd return it and get your money back. The only personal info you want to be inputting to set up this phone is your own. This is tied to someone else's account, which is probably against eBay's terms of service, and the seller isn't to be trusted.
     
  15. aneftp macrumors 68040

    Joined:
    Jul 28, 2007
    #15
    You guys are over reacting.

    The Op paid for the phone. (Subsidized price) They probably don't know that you have to open the phone and activate it.

    Once again. It's a security measure by att. Ask the seller. If seller says no. Return it. Pretty simple and no need to make outrageous claims it's a stolen phone.
     
  16. Givmeabrek macrumors 68030

    Givmeabrek

    Joined:
    Apr 20, 2009
    Location:
    NY
    #16
    Agreed. This is normal when a phone is purchased as an upgrade to a line. It should have been activated and reset before it was sold. If the seller can't solve the problem request a refund.
     
  17. Newtons Apple macrumors Pentium

    Newtons Apple

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    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #17
    The OP purchased the phone from a seller on eBay.
     
  18. aneftp macrumors 68040

    Joined:
    Jul 28, 2007
    #18
    Yes. I made a typo error. That's what I meant to say. The seller either gets phone activated or buyer returns it.

    No biggie either way for buyer since they are protected by eBay.
     
  19. btrach144 thread starter macrumors 65816

    btrach144

    Joined:
    Aug 28, 2015
    #19
    Okay, AT&T provided me an activation hotline number that the seller can call. I contacted the seller and they tried the link but it didn't work for them? They said they would contact AT&T in the morning.

    The seller sent the iPhone in the original box from Apple that still had their address, which matched the eBay return address. This also aligned with the shipping slip.

    If this doesn't get resolved within the next 24 hours then I'm going to panic.

    I also spent an hour on the phone with Apple trying to wipe the device etc and nothing worked. AT&T said that the activation is required so that the seller accepts the terms and conditions from when they bought the phone.

    If push comes to shove, I'll demand their last 4 of social and billing zip or threaten to file a claim against them on eBay.
     

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  20. ultravisitor macrumors 6502

    ultravisitor

    Joined:
    Sep 6, 2015
    Location:
    Chicago, IL
    #20
    This is why you don't buy phones off eBay, people. This is why Swappa exists.

    Duh already.
     
  21. mattopotamus macrumors G4

    mattopotamus

    Joined:
    Jun 12, 2012
    #21
    You should be fine. As others said, he probably bought a phone on contract and is selling it. I know everyone wants to jump all over eBay, but not everyone is the devil. I am sure you will have your phone working in no time.
     
  22. aneftp macrumors 68040

    Joined:
    Jul 28, 2007
    #22
    U need to ask seller if it was purchase from att or third party (aka Apple.com or other)

    If purchased from att direct than the direct link is

    https://www.att.com/checkmyorder/activations/activateWireless.rt

    It's pretty easy.

    If it's purchased from Apple than he will have to give u the last four ssn and zip code.

    Reason is if purchase from att dot com directly att already has imei number in its system preconfigured for that phone. Plus the nano sim will become active with his phone number in the new iPhone.
     
  23. PNutts macrumors 601

    PNutts

    Joined:
    Jul 24, 2008
    Location:
    Pacific Northwest, US
    #23
    I assume tomorrow there's going to be another issue on the seller's end "in the morning", then another on Monday, then another on... You get the idea. Give them this one last chance and if they don't get it sorted out in the morning then you need to understand you've been ripped off and return the phone.

    I hope it's resolved for you quickly and you enjoy your new phone!
     
  24. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #24
    Like a few others have mentioned, iTunes asking for the SSN/zip code is normal for an upgrade.

    Apple even has a support document about that process here:
    https://support.apple.com/en-us/HT203304

    It sucks that the seller didn't appear to know this.
     
  25. ZipZap macrumors 601

    Joined:
    Dec 14, 2007
    #25
    So not true.
     
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