Monoprice lifetime warranty?

Discussion in 'iPhone Accessories' started by Gjwilly, Jul 23, 2015.

  1. Gjwilly macrumors 68030

    Joined:
    May 1, 2011
    Location:
    SF Bay Area
    #1
    Anyone here ever had Monoprice replace one of their Lightning cable?
    Is it pretty straight forward or do they make you jump through hoops?
    Do you have to send back the old cables?
     
  2. jermy4 macrumors demi-god

    Joined:
    Jun 27, 2010
    #2
    I've had a cable fray and I sent them pictures of the frayed cable and they drop shipped a replacement no questions asked and I wasn't required to return the damaged cable.
     
  3. nuuuuts macrumors newbie

    Joined:
    Jul 2, 2011
    #3
    Yes their warranty is pretty good. I did have to wait about 4 months to get my replacement as my lightning cable was out of stock for a while. Turns out they discontinued my product and replaced it with something similar.
     
  4. whitete macrumors member

    Joined:
    Oct 7, 2011
    Location:
    Virginia
    #4
    I've had to get e few replacements. Very easy and fast process. I just ordered more cables today!! Monoprice is the best.
     
  5. Gjwilly thread starter macrumors 68030

    Joined:
    May 1, 2011
    Location:
    SF Bay Area
    #5
    Well they don't really seem to have their act together but it all worked out.
    I was returning cables from three different orders and I had to create three separate RMAs.
    Then I got nine email replies, three for each RMA. The first said that that particular cable was no longer available and they would have to refund me -- they said I did not have to return the cables. Then I got a second e-mail with return instruction. Then I got a 3rd e-mail saying they were sending a return postage label.
    Why the return instructions if I didn't need to return them?
    And after all that I only received one return label.
    I just shipped back everything in one package and let them sort it out.
    I got a credit in the end and I used it to purchase more cables so I guess the cycle will just repeat itself.
    :)
     
  6. AppleDApp macrumors 68020

    AppleDApp

    Joined:
    Jun 21, 2011
    #6
    Can't speak for lightning cables but I did have other cables go bad after a while as well as a battery case USB to Ethernet adaptor.

    Got the cables replaced they told me to toss the broken ones. The battery case was discontinued got a credit. The USB to Ethernet they issued me a credit and weeks later they sent me an email about a new firmware update that fixed the issue.
     

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