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Mophie Juice Pack Air for iPhone 6 Issues

J

JKarnsy

macrumors member
Original poster
Aug 19, 2013
45
57
Hello, I just received my Mophie Juice Pack Air for the iPhone 6 in the mail today. Upon using it, I noticed that the Mute On/Off switch doesn't catch the iPhone. It works about 1/10 of the time.

Was wondering if anyone else is having this problem, or more importantly, if anyone else got this case and isn't have any issues with the mute switch.

Thank you
 
JKarnsy said:
Hello, I just received my Mophie Juice Pack Air for the iPhone 6 in the mail today. Upon using it, I noticed that the Mute On/Off switch doesn't catch the iPhone. It works about 1/10 of the time.

Was wondering if anyone else is having this problem, or more importantly, if anyone else got this case and isn't have any issues with the mute switch.

Thank you
Click to expand...

I'm also interested to hear... I'm trying to decide if I should pull the trigger on the Air or the Plus and am interested as to if the initial batch has any QC issues I need to be aware of.

I just looked and see that on the 6 models they use the switch that switches the switch for the mute switch... yet on the 6+ models it's a cutout where you can switch it to silent. Odd choice to vary between models. Wondering if they found the issue mid-production on the 6 and made the change on the 6+
 
Honestly, thats an issue with the case. I've had these since the iPhone 5 and the mute switch has always been unreliable. It doesn't always catch it and you can't rely on it.

I just received their iPhone 6+ variant, and they did away with the mute switch altogether. The just went with a cut out, which I think is a way better idea.
 
Honestly, thats an issue with the case. I've had these since the iPhone 5 and the mute switch has always been unreliable. It doesn't always catch it and you can't rely on it.

I just received their iPhone 6+ variant, and they did away with the mute switch altogether. The just went with a cut out, which I think is a way better idea.
 
Mute switch issue Iphone 6

Yes I too had the mute switch issue, (pre-order) it is the Mophie case design that is off, if you pinch the switch against the screen it will work on my case. But this is not the way it is suppose to operate. I also have issues with charging the Mophie case fiddling with the rear switch seemed to help, also it would not charge my phone beyond 80% when the phone was at at less than 20%. It's suppose to hold 100% charge! I am waiting for the replacement to arrive now. Not Mophie's best effort. Past versions worked great.
 
I bought the air before for my ip6 and the mute button didn't always catch. Returned it to Bestbuy and got Plus instead. It works now! I think the air has bad design to it.
 
I have the Juice Pack Air that I bought at my local Best Buy last week. There are no issues whatsoever with the mute switch on it. I also like to keep my ringer off while at work and use the mute switch several times a day. Is it possible that there may have been a defective batch?
 
Picked one up this evening, its going back to the store tomorrow.

The power button is barely touching the actual button on the phone, making it difficult to "catch."
 
Several issues have come up with my Mophie Air (iPhone 6) that i've noticed (Owned for about 7 hours now)

1. Buttons are really loose, and will rattle.
2. Power button doesn't catch easily like some of you have mentioned, makes you kinda work for it to click
3. One of the corners on the phone is slightly loose and "clicky"
4. Power button side, phone does not fit completely flushed, maybe because the black outer camera lens piece (which extends into the case itself) is not allowing the 2 parts to click in all the way
5. Top part is also slightly loose, not so much, but you can tell with a little nudge

Those have been my main complaints with the case. It feels good, looks good, and works efficiently as a backup battery, but considering that it was $100 and that it is suppose to be a "impact protection" case, I am consider returning it. One drop and the case could be done.
 
I have the black Mophie for my 6 plus..i do not have a single issue that you are experiencing..you may want to get yours exchanged
 
jeepik said:
I have the black Mophie for my 6 plus..i do not have a single issue that you are experiencing..you may want to get yours exchanged
Click to expand...

Yeah i got one for the 6 plus today. There is a cut out on the case for the mute switch. I actually never seen a mophie with a covered switch on the case
 
Six or seven of my fellow engineers at work have them on their iPhone 6 Plus models. The fit and functionality of all buttons is excellent. We tend to be very critical so they got inspected very closely before we endorsed them for other members of our team which numbers in the hundreds.
 
JKarnsy said:
Hello, I just received my Mophie Juice Pack Air for the iPhone 6 in the mail today. Upon using it, I noticed that the Mute On/Off switch doesn't catch the iPhone. It works about 1/10 of the time.

Was wondering if anyone else is having this problem, or more importantly, if anyone else got this case and isn't have any issues with the mute switch.

Thank you
Click to expand...
I had the same problem. I opened my case and turned the ringer to off. Now it catches every time. So far...
 
I have the Air for the 6 and I don't have any issues with it.

This may be me just asking the obvious, but I'd like to know if people are actually lining the switch up when they set the top part of the case in with the switch?

Lining up as in, the switch is in the downward/mute position and your iPhone rocker is in the mute position (or the other way with both in the volume on/upward position), as this is how the switch catches onto the actual rocker.

Are users who are reporting the issuing actually doing this and still seeing issues with it working?
 
Got my iPhone 6 with mophie juice pack air case 3 days ago, I have to take the top part of the case of top switch it to vibrate as it never makes a connection. Are you guys who have had this trouble saying that you switched over to the mophie juice pack plus case or the iPhone 6 plus? On the mophie website it doesn't look like there's a cutout for the vibrate switch on the juice pack plus model so I just wanted to get some clarification so I know what do to do when I go back to the Verizon store.
 
I too have purchased the Mophie Juice Pack Air from Best Buy and am experiencing the same problem. There is not enough "travel" in the on/off mute switch to bring the Iphone's switch to the FULL on/off detent position. You have to really mess with the external Mophie switch to get it to work, which is just unacceptable for a premium case. Although mounting the top piece can be critical, it is not the entire problem. There is definitely a issue with some of the products. I contacted them for replacement, and the replacement cap still does not function 100%... maybe only 20% of the time... It is just too sloppy of a coupling from the case switch to the iphone switch. I use this function way too much to condone a work around, so I may be opting for another brand if they are unable to address the issue to my satisfaction.
 
jjbunnell said:
I too have purchased the Mophie Juice Pack Air from Best Buy and am experiencing the same problem. There is not enough "travel" in the on/off mute switch to bring the Iphone's switch to the FULL on/off detent position..
Click to expand...

Solution:

Shave a little of the plastic from the "Mute" side of the switch cutout with a VERY sharp knife, (Exacto?). This will give the Mute switch that little more travel room it needs to make the iPhone's mute switch move properly.

Love the Mophie JuicePak Air. Minor problem with the mold they use. Easy fix. Enjoy!
 
chanerz said:
I bought the air before for my ip6 and the mute button didn't always catch. Returned it to Bestbuy and got Plus instead. It works now! I think the air has bad design to it.
Click to expand...

I used the AIR for 3 years and never had a problem. Now I got a PLUS and have this problem. I put the silent ON and I can't put if off, I must take the iPhone out of the case to change ON/OFF. (iPhone 5S).
[doublepost=1469821760][/doublepost]
jerskip said:
Solution:

Shave a little of the plastic from the "Mute" side of the switch cutout with a VERY sharp knife, (Exacto?). This will give the Mute switch that little more travel room it needs to make the iPhone's mute switch move properly.

Love the Mophie JuicePak Air. Minor problem with the mold they use. Easy fix. Enjoy!
Click to expand...

You mean, cut from the Upside or the downside? I used a AIR for 3 years and never had problems, today I got the plus and I can't move the silent to the OFF position, once I turn the vibrate ON, I can't put it off...

EDIT: Mophie said they'll send me a new case.
 
Last edited:
jerskip said:
Solution:

Shave a little of the plastic from the "Mute" side of the switch cutout with a VERY sharp knife, (Exacto?). This will give the Mute switch that little more travel room it needs to make the iPhone's mute switch move properly.

Love the Mophie JuicePak Air. Minor problem with the mold they use. Easy fix. Enjoy!
Click to expand...

Will you send me a picture of where we are supposed to shave a little off?
 
Ethan May said:
Will you send me a picture of where we are supposed to shave a little off?
Click to expand...
A picture would do little good. But here is one anyway. The area to shave is where the guitar pick is

Try to imagine shaving some plastic away from the side of the hole the switch is in to allow the switch to travel further toward the backside of the phone when in Mute position.

Clear as ketchup?
IMG_3918.jpg
 
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