Mophie Juice Pack Plus problems?

Discussion in 'iPhone Accessories' started by Nerdface Killah, Jun 8, 2013.

  1. Nerdface Killah macrumors member

    Joined:
    May 30, 2013
    #1
    I got the Mophie Juice Pack Plus for my iPhone 5. I received it yesterday and charged it up. I started to use it last night and noticed that sometimes when I started the camera app while the phone was being charged by the Mophie that it would get into this loop where it would start charging and then stop charging and it would continuously do this until I turned the Mophie off completely.

    It happened again this morning when I used it to charge my phone again only this time it was when I was swiping down to refresh the Facebook app. I wanted to see if I could re-create it by then turning on the camera app and sure enough it started to happen again. I turned the Mophie off and then proceeded to use the phone for a bit and then re-started the charging and it did not happen again.

    I'm curious to find out if anyone else experienced anything similar with any Mophie products and what was the cause or resolution?
     
  2. mophie macrumors newbie

    mophie

    Joined:
    Jun 13, 2013
    #2
    That's pretty strange. The charge passes to the phone should be continuous and applications shouldn't have any effect on that. If they do, there could be a defect with the device. We'd recommend returning it to your retailer for exchange or come visit www.mophie.com/TS to start up the warranty process.
     
  3. Greg Doyle macrumors newbie

    Joined:
    Jun 14, 2013
    #3
    I have owned to juice packs one for my I phone 4 , and one for my I phone 4s. And both packs has done this on random occasions for no apparent reason. I was also wondering what causes this.
     
  4. Nerdface Killah, Jun 18, 2013
    Last edited: Jun 18, 2013

    Nerdface Killah thread starter macrumors member

    Joined:
    May 30, 2013
    #4
    Do you work for Mophie? According to their post above it doesn't sound like this should be happening and I've found more than one person who has had a similar experience. So somehow Facebook would cause the phone to use more power? That sounds preposterous if you ask me.
     
  5. bighabeeb macrumors 6502

    Joined:
    Sep 30, 2010
    #5
    That IS preposterous and a prime example of someone making up bologna just to hear themselves talk.

    Go to mophie's website and contact support: I've had issues with cases from them in the past and they're excellent about replacing them in a timely manner, with very little muss or fuss required.
     
  6. Nerdface Killah thread starter macrumors member

    Joined:
    May 30, 2013
    #6
    Thank you! I already did, I'm sending it back tomorrow. It was quick and painless.
     

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