What I hate is that you speak to one of their drunken Scottish representatives, explain exactly what's gone wrong ... They take a problem description, your details, favourite colour ... then give you an RMA number and tell you to go to a website to submit the RMA.
Then you end up inputting the same damn details into that website, and wait up to 48 hours for them to process it and get it collected from you?!
Every other manufacturer will just organise collection there and then on the phone, once they've authorised an RMA. I don't know what the call people are there for at ASUS, they're utterly useless.
Sorry for the rant, but Lenovo, ASUS, HP and ACER (in the UK at least) are amongst some of the most incompetent repair/customer care people I've ever had the displeasure to deal with (sadly, nearly on a daily basis)
I dunno. If I got to talk to a drunk Scotsman, I probably would've found my experience a lot more entertaining. Being from the US, that doesn't happen to me all that much.
But yeah, my experience was about the same otherwise. The one plus is that the one time I had to get ahold of them because my old Geforce 7900GTX from way back in the day started acting weird, so I RMAed it back to them. When they finally got back to me like two freaking weeks later, they said it was a manufacturing defect that was causing the problems, and since they don't make them anymore, they sent me an 8800GTS 512 in its place.
I kinda liked them after that.