This is my first time that I was very disappointed Apple support. And heres what happened. Couple days ago, I found 2 spots of light-bleeds on my New iPad screen. So I went to the nearest Apple Store. As usual, staffs at the Apple Store were nice and everything. They examine my iPad, and confirmed that it has defective screen. Then they brought out new iPad from brown cardboard box. Saying that they checked the screen for new one and everythings fine. Also told me that if I agree to exchange for this iPad, I will be no longer able to exchange for the new one from screen defectiveness. I was like hmmm thats something I never heard of. So I asked them I would like to check the screen myself before sign/agree anything. They said the store is too bright thus there is no way to check the screen. Are they being serious? I mean, there is no way im gonna take the risk just because the employees said its fine. Also I had an engraving on my iPad. In order to get the engravings on replacement iPad, I have to call the AppleCare. Why?? Is the Apple Store runs from seperate company? Why can't they just do everything in store and ship it to my house? Anyway I called AppleCare as they told me to do. staffs at Apple Store told me they will make a note on my account with confirming that my iPad is defective. Guess what happen? they didn't. I had to explain every single thing again, and they said they'll send me a new one once they receive my iPad, examine the problem AGAIN. Seriously, I always had great respect with Apple products. Not the performance, their quality wise. 2 months ago, I had to return my Asus Transformer Prime because of light-bleeding issue. Then I was like "this will never happen to Apple product. I guess Imma just wait for the iPad 3rd gen". But Apple did the same thing!! Well thats enough raging for wasting my time and gas money. I still like Apple products Hopefully the workers that I met at the Apple Store see this.