More "non-issue" BS from Apple Care

[Steviejobz]

This is an email reply from Apple care support person when asked if I can swap phone at Genius bar:

A,

Yes I can definitely set you up with an appointment and they can take a look at the phone there. Now I'm not guaranteeing that they will service the iPhone because sine we've spoken Apple's deemed some issues with reception a non-issue, and something that can be avoided. However, if they determine the phone just simply gets terrible reception, they will definitely service the phone, and get you a replacement iPhone. Just let me know when a good day and time is and I can set that up for you. Thanks.

 xxxx xxxxxx 
IPhone Specialist
xxxxxx@apple.com
P:877*388*0879 Et*xxxxx

 

[spblat]

Why would you want to swap a phone with a known reception issue with another phone with the same issue? As a happy iPhone 4 user and as an Apple shareholder I wouldn't support that.

 

[uberamd]

OP, just do what I did and friggin return the phone.

 

[Steviejobz]

Why would you want to swap a phone with a known reception issue with another phone with the same issue? As a happy iPhone 4 user and as an Apple shareholder I wouldn't support that.

There were some claims on these boards that newer phones no longer had the issue. I am also a shareholder and I think keeping long time users happy is a priority. Not to mention they will also likely re-sell the exchanged phone.

Nevertheless, it looks like it wont happen.

 

[rotobadger]

Lol! This phone is like having a really hot girlfriend. A smokin' hot girlfriend that treats you like crap. And all you do is complain about what a bi*ch she is but you won't break up with her!

All your friends are like "Dude! Either break up with her or stop complaining and deal with her!"


For the record, I feel the same as many other folks about Apple's BS and the antenna. But I'm done complaining here on MR ('cause that won't change my reception. For now, I have a nice Incipio case). And my iPhone is too hot to break up with!

 

[diabolic]

What exactly are you looking for?

Apple is not going to say their antenna is flawed. They are not going to recall the phone. The are not going to compensate everyone who bought an iPhone 4 already for anything.

They are going to say "if you can't hold the phone without covering the antenna or bridging the seam, put a case on it". That's the bottom line whether people accept it or not. They designed it this way and are going to stand by it.

You won't force them to make some grand public admission. There are too many people who are happily using the iPhone 4 with no noticable problems for that to happen.

Poor reception for some people in some areas isn't going to win any lawsuits or cause Apple to recall anything, no matter how loudly people complain.

Allowing people to return the phone is going to be good enough for Apple to get through this.

 

[br0adband]

Apple's new return policy is pretty clear: if you're not satisfied with the phone, return the phone undamaged in the original box within 30 days of purchase for a full refund - and if you'd like an exchange/replacement, that applies as well.

You are not required to offer a reason other than "I am not satisfied with the phone," period. Not another word is required.

Their Retail store return policy is quite clear and was altered several days ago to allow for returns because you are not satisfied, and that's that.

http://www.apple.com/legal/sales_policies/retail_us.html

Print it out and take it with you, highlight the last clause in the iPhone section at the bottom, and get 'er done.

 

[psywzrd]

Is there a reason someone couldn't just return the phone and then turn around and just buy another one right on the spot (assuming there's stock of course). Wouldn't that be better than exchanging since it would reset your 30-day return window?

 

[uberamd]

Is there a reason someone couldn't just return the phone and then turn around and just buy another one right on the spot (assuming there's stock of course). Wouldn't that be better than exchanging since it would reset your 30-day return window?

I believe there may be a limit on how many iPhones you can purchase on a given credit card.

 

[vegastime]

Is there a reason someone couldn't just return the phone and then turn around and just buy another one right on the spot (assuming there's stock of course). Wouldn't that be better than exchanging since it would reset your 30-day return window?

I don't think you would be able to get the discount cost of the phone until the return has been updated with AT&T.