My mom had her 3gs charging yesterday, and when she went to disconnect it from the charger, the back piece pretty much exploded, snapping the back cover I had on it. I understand its an older model, but I would think that this isnt normal lol. She charges/charged it normally, with wires and wall chargers all from Apple, meaning no aftermarket stuff. What should I do? I have an contact with Apple, which I email from time to time when I have some problems, so I thought I should go through her first, before calling Apple. Or should I not even contact them? Thoughts?