Moto Razr questions: T-Mobile or Cingular?

[wiseguy27]

Choose better customer service

I don't know anyone using Cingular, but when I tried AT&T last year the service and coverage (across the country) were pretty good. What I like about Cingular is "rollover" - everybody else screws the customer with fixed minutes that either lapse on non-usage or with huge charges for overages.

As for T-Mobile, I know someone who has a T-Mobile connection and I hate it because it's "out of range" most of the time - all the while the phone is within the same town (no, that person does not travel far often). So I would rate T-Mobile low in coverage and signal strength even in towns where they do provide service.

But in this age of lousy customer service across all corporations/services, I would prefer T-Mobile just because so many people vouch for their good service. I personally would be happier to move outside the apartment or office to get a signal compared to putting up with lousy customer service that spoils entire days (or weeks). As infrastructure improves, signal issues might get resolved, but customer "care" is something most companies don't seem to even bother to understand.

Choose on customer service and you'll be happier for longer.

 

[bodeh6]

I have Cingular and Love them. If I were you, I would get Cingular. In Metro Detroit, MI where I live they are very good. They are going to build 30 new sites in Minnesota this year so your reception will only improve.

http://www.prnewswire.com/cgi-bin/m...tory/08-23-2005/0004093170&EDATE=Aug+23,+2005

Cingular will be very good in about a year when they have completed the tower integration with ATT and have just one big nationwide network.

 

[chucknorris]

I agree with some of your other points, but T-Mobile is not the fastest growing US carrier. In fact, their gross adds are slipping and they are kind of desperate. Giving away tons of extra minutes, etc is exactly how AT&T went under...that and the whole LNP mess back in Nov '03.

From my internal information, Cingular will most likely aquire T-Mobile in the near future, is the govt will allow it. Time will tell...

Ehh...I guess I'm just behind the curve. Thanks for the correction, ckeck.

BTW: When I worked there we were told such speculation was ridiculous, but we've all heard that before. (What? Why would Time Warner want to merge with AOL?)

 

[furryrabidbunny]

Cingular SUCKS. I was with them for two days. Returned and cancelled to go to my new carrier. Their return policy was clear. If you return in three days, no termination fee and full refund, only a prorate for the days you used. Well, I went through hell to get a termination fee taken off. I was finally billed correctly yesterday, and i cancelled in the beginning of July (the seventh to be exact). I actually filled a complant with the better business bureau of arizona if you want to research.

 

[PaRaGoNViCtiM]

Overall, I think Cingular is pretty much the best Wireless Phone company. The only thing that sux about Cingular is their customer service.

 

[KittenKrusher]

I have Cingular with my Razr and I am very pleased so far. I took my Razr to work with me (I work in a bar) and it got soaked with all kinds of liquids and grease. Lets say the phone didn't work very well after that. I called Cingular and they sent me a new phone in the mail and I just sent them the old one in the same box. They even paid for shipping.

As far as the service, I get signal, so far, everywhere I go. Friend of mine has the Razr for T-Mobile and pretty much gets a signal where I do, but I notice his is weaker. If we go into a movie theater where they block phone signals, I can still get a few bars where as his just doesn't.

Only downfall I can see is that Cingular is more expensive, but you get what you pay for I guess.

My vote is cingular.

 

[ckeck]

Overall, I think Cingular is pretty much the best Wireless Phone company. The only thing that sux about Cingular is their customer service.

I wouldn't say the customer service sucks - but there is always room for improvement.

**This goes for some, but not all...just because Cingular does not give you extra minutes or beg you to stay if you call to cancel does not mean the customer service sucks.**

 

[ph0rk]

T-Mobile. Cingular sucks. Their customer service (as well as phone) is horrible, and msot of their phones are cheap, stripped down versions of other carriers.

No phone company is great, but Tmobile is better than Cingular.

Unless you actually travel; Tmobile's coverage isn't -that- fabulous.

I haven't had much trouble with cingular - though I know people that have (usually with the cheapest phones available, buy a decent phone and things are fine. Buy the $.01 phone and expect dropped calls with full signal.)

I guess it goes with the territory... same thing with my PowerBook. It's so damn nice that you don't want to slam the lid shut, throw it in any old bag, or eat/drink near it.

The difference being a powerbook is a ~2-3k piece of hardware, a razr is just a damn phone - it should be able to take 2 years worth of abuse.


I tried the razr for about a week; and I just couldn't get used to it (especially the phonebook software); I guess I am just a nokia guy.

 

[512ke]

I was looking at new cell phones yesterday... I think I'm also going with T-Mobile... Is it really worth it to get a Bluetooth gadgety phone? Will it really do anything useful? I mean, will the address book port over to the phone etc? Or is this actually more an impractical status thing for the "cool" factor? I don't mind "cool" by the way... but I'm in the same boat you are... and wondering if there is any practical value to having a Bluetooth cell phone to go along with my Bluetooth Apple laptop...

(I don't mean to turn your thread in another direction. It seemed like a question that intersected yours.)

 

[ckeck]

I was looking at new cell phones yesterday... I think I'm also going with T-Mobile... Is it really worth it to get a Bluetooth gadgety phone? Will it really do anything useful? I mean, will the address book port over to the phone etc? Or is this actually more an impractical status thing for the "cool" factor? I don't mind "cool" by the way... but I'm in the same boat you are... and wondering if there is any practical value to having a Bluetooth cell phone to go along with my Bluetooth Apple laptop...

(I don't mean to turn your thread in another direction. It seemed like a question that intersected yours.)

The best feature when getting a bluetooth phone are the bluetooth headsets, IMO. Once you start using one, you will never want to hold the phone up to your head again...

The other options (syncing, etc) are just extras

 

[wako]

I was looking at new cell phones yesterday... I think I'm also going with T-Mobile... Is it really worth it to get a Bluetooth gadgety phone? Will it really do anything useful? I mean, will the address book port over to the phone etc? Or is this actually more an impractical status thing for the "cool" factor? I don't mind "cool" by the way... but I'm in the same boat you are... and wondering if there is any practical value to having a Bluetooth cell phone to go along with my Bluetooth Apple laptop...

(I don't mean to turn your thread in another direction. It seemed like a question that intersected yours.)

Bluetooth is just another extra added benefit to a phone. Nothing really necessary. However it can make things easier. For example, before I got my PowerBook, if I even wanted to get any pics off my phone I would have to either plug in a USB cable or email it to myself. Both of them were a pain.

Ever since I got my PB I just make it connect I can extra load pictures much more easily, without dealing with the cables or typing an email addy (do you know how much a pain it is to type a email addy?!!!!)

 

[Demon Hunter]

Thanks for all the advice guys... now I'm wondering... what about the software that T-Mobile/Cingular put on the phone? Is it obnoxious/ugly? Not much choice here I suppose, unless you get an unlocked phone.

And now I'm have second thoughts... those N-series phones by Nokia look absolutely gorgeous, in interface design and styling...