Motorola's customer service is almost Apple level, LG's sucks

Discussion in 'Alternatives to iOS and iOS Devices' started by mclld, May 14, 2015.

  1. mclld macrumors 68000

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    Nov 6, 2012
    #1
    I have dealt with Apple customer service multiple times over the years, it is always top level. recently I had to deal with LG over a G3, the charging port was lose. This appeared to be a common issue doing a google search. I send the phone in and days later they tell me it is not covered, I have to pay $45. I made the payment and hear it is 3 days later and nothing. I had to send both my G and the G3 to Texas, one state over. When I called Moto they overnighted the phone via FedEx, the next day the contacted me and let me know. A couple hours later the contacted me again to send me the tracking number, next day my phone shows up.

    I will never buy another LG phone after this again, Motorola however has really earned my customer good will. Do you have any good/bad customer service stories?
     
  2. Lloydbm41 macrumors 68040

    Lloydbm41

    Joined:
    Oct 17, 2013
    Location:
    Central California
    #2
    Motorola and Google customer service have both been top notch. As for Apple, I can't stand going into their stores for repair any more. Most of the kids that work there are either clueless or stressed beyond measure. It isn't a very good environment at the Fashion Mall in Fresno, CA. I'll be using Apple's phone/online service from here on out for my Apple products.
     
  3. mclld thread starter macrumors 68000

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    #3
    I have never been in an Apple store, the closest is 1.5 hours away. I have always been able to go to a UPS store and they take care of the shipping at no cost and it is usual next day delivery
     
  4. maflynn Moderator

    maflynn

    Staff Member

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    May 3, 2009
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    Boston
    #4
    I've had good luck with Google's. I think many companies realize if they're competing against apple they need to up their support game.
     
  5. JaySoul macrumors 68020

    JaySoul

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    Jan 30, 2008
    #5
    Just to balance it out, I had a great experience with LG UK customer service last year.

    They fixed my G3 (which technically wasn't under warranty) as a gesture of goodwill, was very happy with them.
     
  6. mclld thread starter macrumors 68000

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    Nov 6, 2012
    #6
    Well the plus to it is I just received the phone and they sent a replacement, this one looks new
     
  7. vikingjunior, Jun 4, 2015
    Last edited: Jun 4, 2015

    vikingjunior macrumors 65816

    vikingjunior

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    Aug 17, 2011
    #7
    I call BS on this. Motorola has Middle Eastern people who try to speak English but they can't . The phone call consists of "excuse me" "can you repeat that" and lots of "what did you say". It's horrible that Motorola gets away with this bad broken English customer service.

    I returned a 2015 moto x and Sol headphones mainly because the moto x doesn't have tmobile band 12 but they don't tell you that they just tell you it's tmobile capable but not full capable. Well they only credited 2/3 of my money and I've spent 4 days, 6 phone calls 2 supervisors promising to call me back within 24 hours but no calls and in total countless hours of trying to understand what there saying. It may be the worst CS experience of my life, so to come across a thread equating Motorola to Apple is hogwash, first of all and I hate Apple but there CS speaks English. Apple would never make you call 6 times in 4 days and still have no answer to where my money is.

    So when Motorola gets some English speaking agents and can resolve a simple order issue in less then 5 days well then we'll talk but as it stands now Motorola Customer Service SUCKS CATILYN BRENNER NUTS!
     
  8. mclld thread starter macrumors 68000

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  9. aeboi macrumors 65816

    aeboi

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    Sep 20, 2009
    Location:
    Bay Area
    #9
    I just had my LG G3 die on me two months ago, they sent me a free return label, fixed it, and returned it to me without cost - I didn't even have to call them, they have a live chat option.

    They replaced the USB receptacle (which I might or might not have damaged) and they even replaced the whole phone shell as well.
     
  10. thelookingglass macrumors 68000

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    Apr 27, 2005
    #10
    That's surprising to hear. I've always gotten great service from Apple. You should probably try a different store then. Usually I'm in and out really quickly and with my problem resolved.
     
  11. wakinghour macrumors regular

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    Jul 16, 2012
    #11
    I don't agree with this necessarily. Had a Motorola Moto X phone that couldn't stay on 4G. It took a couple months for them to even acknowledge it was an issue.

    I guess it's a YMMV thing.
     
  12. Gav2k macrumors G3

    Gav2k

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    Jul 24, 2009
    #12
    Should try Samsung. Omg there beyond comprehension
     
  13. mclld thread starter macrumors 68000

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    #13
    I have nothing but good experience the few times I dealt with Samsung
     
  14. vikingjunior macrumors 65816

    vikingjunior

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    Aug 17, 2011
    #14
    I'm on day 7 with no money returned or answers regarding my return. It looks like I will eat the $120. Motorola sucks!
     
  15. Savor Suspended

    Savor

    Joined:
    Jun 18, 2010
    #15
    It could all depend on which country you are at. Apple no longer considers the Philippines a serious market after LOSING a lawsuit vs MyPhone. Funny how Apple is top notch taking companies to court when the name MyPhone came before iPhone. And didn't Apple buy the name iPhone from Cisco anyway? How original! Still, Filipinos still buy Apple products in droves since it is an important market for companies like Samsung and ASUS. Filipinos are far more gadget crazy than Americans. Crazy for texting, Facebook, selfie and selfie sticks, Clash of Clans, or anything involving internet or webcam porn.

    HTC customer service sucks in the Philippines. Maybe in US it is decent but it is practically non-existent here because of their pathetic marketshare. You will find more Huawei, Oppo, and ASUS here now than HTC. I actually like LG is the only manufacturer still offering REMOVABLE BATTERY. Even local brands are phasing it out here and going the Apple way of obsolescence. LG also has good quality for the price. They offer way more value than HTC or Sony.
     
  16. ozaz macrumors 65816

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    Feb 27, 2011
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    UK
    #16
    Apple provide the best phone support in my experience.

    In terms of device repair, I really like the onsite repair service I've had with ThinkPad laptops. It's a huge convenience you can't get with Apple as far as I know (at least for consumer level purchases).

    At least in the UK, I think Samsung are not too bad. They use native English speakers on the phone support and have their own stores where you can walk in to get support. However, their support system is very disjointed. Their phone support does not seem to be connected to their Samsung stores. Also when you send in your device for repair it seems to be handled by a 3rd party rather than Samsung. This makes getting status updates on repairs a bit of a nuicance as you can't necessarily just call the main support line.
     
  17. vikingjunior macrumors 65816

    vikingjunior

    Joined:
    Aug 17, 2011
    #17
    MOTOROLA CUSTOMER SERVICE SUCKS! It's been almost a month since I've returned my Moto 2015 and still haven't got the proper refund. I swear I've spoken to 8 different people and it's always the same story "we're working on it". Never, never will I buy another Motorola product. Beware!
     

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