I have dealt with Apple customer service multiple times over the years, it is always top level. recently I had to deal with LG over a G3, the charging port was lose. This appeared to be a common issue doing a google search. I send the phone in and days later they tell me it is not covered, I have to pay $45. I made the payment and hear it is 3 days later and nothing. I had to send both my G and the G3 to Texas, one state over. When I called Moto they overnighted the phone via FedEx, the next day the contacted me and let me know. A couple hours later the contacted me again to send me the tracking number, next day my phone shows up. I will never buy another LG phone after this again, Motorola however has really earned my customer good will. Do you have any good/bad customer service stories?