I have a Macbook Pro late 2011. It hasn't been running very well lately - it gets hot sometimes, the fan comes on. I have to restart it kind of often and that helps with slow webpage loading etc. I noticed a couple of weeks ago that the mouse wasn't clicking very efficiently - I'd have to pause a second when holding it down to click. This afternoon it slid off my sofa onto the carpet - it landed right side up and seemed fine until I went to click and nothing happened at all. I could still move the cursor around but it wouldn't click. I have to put my usb remote mouse on now. Does this sound fixable?
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mouse not clicking
- Thread starter cindyjj
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If you mean the trackpad won't click, rather than a mouse, the problem is almost certainly a swollen battery. The battery is under the trackpad and when it swells, it presses up on the trackpad and you can't click.
https://www.ifixit.com/Guide/MacBook+Pro+13-Inch+Unibody+Early+2011+Battery+Replacement/5116
https://www.ifixit.com/Guide/MacBook+Pro+13-Inch+Unibody+Early+2011+Battery+Replacement/5116
Yes, I meant the trackpad. Would the battery have anything to do with the inefficiency mentioned? I looked at the battery info and it has used 960 cycles and apparently normal usuage is 1000 cycles.
Probably not. There could be a variety of reasons for the sluggishness.
Download and run the free Etrecheck: https://etrecheck.com/#download Post the Etrecheck report back here.
Also, open Disk Utility, click on MacIntosh HD in the top left window, then on either Repair Disk or First Aid (depending on the version of your system software. Let us know if it reports any errors.
Download and run the free Etrecheck: https://etrecheck.com/#download Post the Etrecheck report back here.
Also, open Disk Utility, click on MacIntosh HD in the top left window, then on either Repair Disk or First Aid (depending on the version of your system software. Let us know if it reports any errors.
EtreCheck version: 3.0.3 (307)
Report generated 2016-09-14 10:57:51
Download EtreCheck from https://etrecheck.com
Runtime 2:29
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
Hardware Information: ⓘ
MacBook Pro (13-inch, Late 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 963
Video Information: ⓘ
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ⓘ
OS X Mountain Lion 10.8.5 (12F2560) - Time since boot: about one day
Disk Information: ⓘ
WDC WD5000LPVX-00V0TT0 disk0 : (500.11 GB) (Rotational)
disk0s1 (disk0s1) <not mounted> : 210 MB
Untitled (disk0s2) / : 499.25 GB (245.68 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-8A8 ()
USB Information: ⓘ
Apple Inc. FaceTime HD Camera (Built-in)
Logitech USB Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Mac App Store and identified developers
Unknown Files: ⓘ
~/Library/LaunchAgents/amUpdater.plist
/Applications/Archive Manager.app/Contents/Resources/appUpdater am 1000
~/Library/LaunchAgents/mg.update.plist
~/Library/Application Support/mg/MG.app/Contents/MacOS/MG
2 unknown files found. [Check files]
System Launch Agents: ⓘ
[failed] com.apple.AirPlayUIAgent.plist (2013-01-06)
[failed] com.apple.coreservices.appleid.authentication.plist (2016-01-24)
[failed] com.apple.pbs.plist (2016-01-24)
[failed] com.apple.printtool.agent.plist (2016-01-24)
[not loaded] 4 Apple tasks
[loaded] 119 Apple tasks
[running] 17 Apple tasks
System Launch Daemons: ⓘ
[failed] com.apple.coresymbolicationd.plist (2016-01-24)
[not loaded] 57 Apple tasks
[loaded] 134 Apple tasks
[running] 43 Apple tasks
Launch Agents: ⓘ
[loaded] com.google.keystone.agent.plist (2016-07-11) [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.fpsaud.plist (2016-08-29) [Support]
[loaded] com.google.keystone.daemon.plist (2016-09-01) [Support]
[loaded] com.malwarebytes.HelperTool.plist (2016-08-13) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2015-11-19) [Support]
[running] com.sec.faxdb.plist (2016-01-24) [Support]
User Launch Agents: ⓘ
[failed] amUpdater.plist (2016-07-20) [Support]
[loaded] com.adobe.ARM.[...].plist (2016-01-26) [Support]
[loaded] mg.update.plist (2016-07-25) [Support]
User Login Items: ⓘ
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
HP Device Monitor SMLoginItem (/Library/Printers/hp/Utilities/HP Utility.app/Contents/Library/LoginItems/HP Device Monitor.app)
HP Device Monitor SMLoginItem (/Library/Printers/hp/Utilities/HP Utility.app/Contents/Library/LoginItems/HP Device Monitor.app/Contents/Library/LoginItems/HP Device Monitor.app)
Internet Plug-ins: ⓘ
FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-13) [Support]
npDDRia: 0.0.14.2 - SDK 10.9 (2014-03-15) [Support]
AdobePDFViewerNPAPI: 11.0.13 - SDK 10.6 (2016-02-02) [Support]
Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-13) [Support]
AdobePDFViewer: 11.0.13 - SDK 10.6 (2016-02-02) [Support]
QuickTime Plugin: 7.7.1 (2016-01-26)
SharePointBrowserPlugin: 14.5.9 - SDK 10.6 (2016-01-24) [Support]
Google Earth Web Plug-in: 7.1 (2016-05-20) [Support]
JavaAppletPlugin: 14.6.0 - SDK 10.8 (2016-01-24) Check version
User internet Plug-ins: ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]
Safari Extensions: ⓘ
Dragon Dictate - Nuance Communications, Inc - http://www.nuance.com (2016-03-18)
3rd Party Preference Panes: ⓘ
Flash Player (2016-08-29) [Support]
Time Machine: ⓘ
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Destinations:
Seagate Backup Plus Drive [Local]
Total size: 0 B
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Excellent
Backup size 0 B > (Disk size 0 B X 3)
Top Processes by CPU: ⓘ
4% WindowServer
4% firefox
2% AdobeReader
1% plugin-container
0% fontd
Top Processes by Memory: ⓘ
1.22 GB firefox
102 MB Microsoft Word
78 MB WindowServer
70 MB Finder
70 MB mds
Virtual Memory Information: ⓘ
33 MB Free RAM
3.97 GB Used RAM
2.98 GB Swap Used
Diagnostics Information: ⓘ
Sep 13, 2016, 10:58:06 PM ~/Library/Logs/DiagnosticReports/ksfetch_2016-09-13-225806_[redacted].crash
/Library/Google/*/GoogleSoftwareUpdate.bundle/Contents/MacOS/ksfetch
Sep 13, 2016, 10:58:02 PM /Library/Logs/DiagnosticReports/ksfetch_2016-09-13-225802_[redacted].crash
Sep 13, 2016, 10:58:01 PM /Library/Logs/DiagnosticReports/ksfetch_2016-09-13-225801_[redacted].crash
Sep 13, 2016, 04:25:47 PM ~/Library/Logs/DiagnosticReports/appUpdater_2016-09-13-162547_[redacted].crash
/Applications/Archive Manager.app/Contents/Resources/appUpdater
Sep 12, 2016, 06:52:29 PM ~/Library/Logs/DiagnosticReports/appUpdater_2016-09-12-185229_[redacted].crash
Sep 12, 2016, 06:49:09 PM Self test - passed
Sep 12, 2016, 03:52:09 PM ~/Library/Logs/DiagnosticReports/appUpdater_2016-09-12-155209_[redacted].crash
Sep 12, 2016, 07:54:37 AM ~/Library/Logs/DiagnosticReports/appUpdater_2016-09-12-075437_[redacted].crash
Sep 12, 2016, 12:15:09 AM ~/Library/Logs/DiagnosticReports/appUpdater_2016-09-12-001509_[redacted].crash
Sep 11, 2016, 03:56:42 PM ~/Library/Logs/DiagnosticReports/appUpdater_2016-09-11-155642_[redacted].crash
Sep 11, 2016, 03:22:10 PM ~/Library/Logs/DiagnosticReports/ksfetch_2016-09-11-152210_[redacted].crash
Sep 11, 2016, 03:22:00 PM /Library/Logs/DiagnosticReports/ksfetch_2016-09-11-152200_[redacted].crash
Sep 11, 2016, 03:21:59 PM /Library/Logs/DiagnosticReports/ksfetch_2016-09-11-152159_[redacted].crash
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Attachments
I don't see anything out of the ordinary in the EtreCheck report.
It is odd that your hard drive shows up as "untitled" instead of "MacIntosh HD". Does it show up that way in Finder too?
In any case, please run First Aid again, this time clicking on "Untitled" instead of on the line above it.
It is odd that your hard drive shows up as "untitled" instead of "MacIntosh HD". Does it show up that way in Finder too?
In any case, please run First Aid again, this time clicking on "Untitled" instead of on the line above it.
I replaced the hard drive a few months ago - that's probably why it shows up as untitled. I didn't see the HD or Untitled in the finder list at all.
Could you please delete my system information from the previous reply?
The first aid on untitled seems okay too. I wonder why my computer is running so inefficiently. I suspect a virus. Sometimes I get a flash of one of those spirographic screensavers when my computer has been idle and I begin to use it. When I read articles they are infested with pop ups and other ads. I have tried malware bytes and adblock and all seems fine. Someone said to try another thing, can't remember right now, but I tried to use it and I need to upgrade from mountain lion. I haven't had time to do all the prep work for that.
Attachments
It is possible that you have a damaged hard drive cable. That is a common problem with your model of Mac. Particularly after you have replaced a drive. Try replacing the cable: https://www.ifixit.com/Guide/MacBoo...+Early+2011+Hard+Drive+Cable+Replacement/5120
Is it possible to delete the reply above that has all of my system information?
Does it sound like there is a virus with all the ads that keep getting worse?
I will replace the cable and the battery, unless you think my computer might be on its way out. Do you think it is worth replacing them. Could cost $150 by the time finished.
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Also fyi, iphoto keeps crashing - it won't stay open for more than a few seconds then closes.
You will have to ask a moderator if you want the EtreCheck deleted, but I would not worry about it. It has no identifying information in it.
If it were me, and I could afford it, I would replace the Mac. The 2011's were notoriously troublesome and at 5 years old it is getting near the end of its useful life.
There is a rumour that new MacBook Pros may be coming out toward the end of October.
If it were me, and I could afford it, I would replace the Mac. The 2011's were notoriously troublesome and at 5 years old it is getting near the end of its useful life.
There is a rumour that new MacBook Pros may be coming out toward the end of October.
Why do you think iphoto keeps crashing? I can't do anything with it right now, it crashes as soon as I open it.
Try rebuilding the iPhoto library:
- Quit iPhoto if it is open.
- Hold down the Command and Option keys on the keyboard.
- Open iPhoto.
- Keep the keys held down until you are prompted to rebuild the library.
- A dialog will appear with rebuild options. Select the options you want to use.
- Click Rebuild to begin the rebuild process.