Mouse pointer FROZEN Computer Screen

Discussion in 'MacBook Pro' started by Mostyn, Nov 26, 2014.

  1. Mostyn macrumors newbie

    Mostyn

    Joined:
    Oct 9, 2014
    Location:
    South Wales UK
    #1
    I have a Mac-Book Pro Retina it's 7, weeks old. And this week on two occasions the mouse pointer froze, couldn't move the pointer tried all sorts to get it moving; nothing worked, couldn't switch the computer off, 40, minutes of frozen screen before the screen turned black with the apple logo 0n it. eventually managed to turn the computer off, left it off! 15, minutes later it turned itself on; lid closed etc... I then typed in my pass code and the computer was back to normal? but today it happened again. I've booked an appointment at the apple store. anyone else ever had this problem with an Apple Mac-Book Pro Retina?
     
  2. Zerka macrumors member

    Joined:
    Oct 31, 2014
    Location:
    San Jose,CA
    #2
    Sounds like you should take it to the Apple store to get it checked out. You could always try a clean install of OS X. Sometimes when my computer acts up I let it die and leave it off for a while, but I'm sure you can easily get this resolved at the Genius Bar
     
  3. Mostyn thread starter macrumors newbie

    Mostyn

    Joined:
    Oct 9, 2014
    Location:
    South Wales UK
    #3
    Thanks Zerka,

    Booked in to Genius Bar for Friday.
     

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