movie not working in AppleTV

Discussion in 'Apple TV and Home Theater' started by blackfx35, Jan 24, 2009.

  1. blackfx35 macrumors member

    Jul 11, 2008
    I have a movie that is an mp4, but wont play in AppleTV. There is an option in iTunes however that allows me to "create AppleTV version" however when I do this, the file size becomes 1/10th of the original size, and only the audio comes through - the screen becomes a white screen. How can I convert differently?
  2. Cave Man macrumors 604

    Cave Man

    Feb 12, 2007
    Neander Valley, Germany; just outside Duesseldorf
    You need to tell us more about the file - bit rate, fps, audio format, etc. Otherwise, just see if Handbrake can open it, then select the Apple TV preset.
  3. pjarvi macrumors 65816


    Jan 11, 2006
    Round Lake, IL
    If you are getting a white screen, try restarting the AppleTV. Hold the minus "-" button and the menu button until the LED on the front of the system turns amber, then release. Your screen will flash a few times and then it will ask you to select the language and present you with an option to Restart, choose that option. The screen will flash a few times more and then the system will start-up. Try the movie once it is restarted.

    This will not erase any settings, it is just the equivalent of restarting a computer.

    The problem with getting a white screen happens to me about once every other week. It's either because of the HDMI switch I use, or that in combination with using a Dell monitor. Something happens with video content that stops it from working. The restart fixes it every time.

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