Movie pulled from iTunes - can no longer download

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by nathanlukewong, Mar 17, 2016.

  1. nathanlukewong macrumors newbie

    Joined:
    May 10, 2009
    #1
    Hi there

    I was wondering if this is common practice?

    I purchased Robots a few years ago and I show it every year to my robotics class for a bit of fun.

    This year I went to stream it in iTunes but could not. After an hour of talking to people from Apple Care I was told that the movie was pulled from the iTunes store and could not be redownloaded - despite me already having paid for it.

    Whilst I can understand that Apple cant store everything forever, there is a 'new/rebundled' version of the movie. I was told I could not get credited to purchase the new version because my purchase was so long ago.

    They did offer me 2x free rentals though (a small gesture considering I wanted to buy the movie).

    Seems like a joke and extremely unfair, especially since they are pushing this whole 'cloud' viewing experience.

    Has this happened to anyone else. Whilst I only lost $10 I am still not happy about it!!! Should have just bought the DVD!
     
  2. T'hain Esh Kelch macrumors 601

    T'hain Esh Kelch

    Joined:
    Aug 5, 2001
    Location:
    Denmark
    #2
    You didn't buy the movie. You bought a license to view it, and Apples terms state that the license provider can at any time remove the content without telling you.

    So you are out of luck. So yes, buy physical media in the future. But the problem is not the cloud - The problem is stupid licensing regulations.
     
  3. Blujelly macrumors 65816

    Blujelly

    Joined:
    Sep 2, 2012
    Location:
    South East England
    #3
    news to me! Guess that's what I get for not reading the small print!
     
  4. esf215 macrumors member

    Joined:
    Aug 9, 2013
    #4
    I had it happen to me once before, but I was told to always download it and have a backup copy of it. Every movie I buy I just make sure I always download it and move it to and external hard drive.
     
  5. Rigby macrumors 601

    Joined:
    Aug 5, 2008
    Location:
    San Jose, CA
    #5
    I have Robots in my library (also purchased years ago) and can still download and stream it from the "Purchased" section in the iTunes store. Where in iTunes did you look?
     
  6. Nermal Moderator

    Nermal

    Staff Member

    Joined:
    Dec 7, 2002
    Location:
    New Zealand
    #6
    I've had this happen with iBooks. It's definitely important to keep a backup!
     
  7. nathanlukewong thread starter macrumors newbie

    Joined:
    May 10, 2009
    #7
    Just in the My Movies Tab - strange. Maybe you have a different version (eg region specific)
     
  8. Rigby macrumors 601

    Joined:
    Aug 5, 2008
    Location:
    San Jose, CA
    #8
    I purchased it from the US store.

    Try looking in the Purchased section (right-hand menu on the iTunes store frontpage). If you don't see it, you can also check in the iTunes Account Info if the movie has been "hidden" (iTunes in the Cloud/Hidden Purchases); in the past I had a case where some TV episodes got hidden without me actually doing it, probably caused by a bug on the server side.
     
  9. JackieInCo macrumors 601

    Joined:
    Jul 18, 2013
    Location:
    Colorado
    #9
    Apple also tells you to make sure that yo have a copy downloaded because there are no guarantees that the movie will always be available to download.

    Even with me knowing this, I still keep all my movie purchases in the cloud because I just no longer want to have 6 hard drives handing off my Mac like I have in the past. I'm willing to take the chance that I will lose something eventually in the cloud.
     
  10. kch50428 macrumors 6502

    kch50428

    Joined:
    Oct 30, 2015
    Location:
    North Iowa
    #10
    I hope the institution you're teaching for has a public performance license for your use of the material otherwise you're violating copyright & performance laws and could be subject to fines...
     
  11. steve23094 macrumors 68000

    steve23094

    Joined:
    Apr 23, 2013
    #11
    This is one of the things that absolutely sucks about purchasing through the cloud. Even if the movie is still online but in a slightly different edit you are not licensed for the new version.
     
  12. Alrescha macrumors 68020

    Joined:
    Jan 1, 2008
    #12
    While this is a possibility, I have always been able to download my movies from the 'Purchased' tab, even when new versions are available.

    A.
     
  13. Tech198, Mar 29, 2016
    Last edited: Mar 29, 2016

    Tech198 macrumors G4

    Joined:
    Mar 21, 2011
    Location:
    Australia, Perth
    #13
    Welcome to the nature of steaming. They are in control, we are just the viewers. seems unfair as a "purchased ' movie, as its noting like retail outlets. You telling me u charge $19.95 to purchase a license, that doesn't not gaunentee me able to watch it even when its no longer available on the store? Sounds like a rip off to me. which is why i pirate.. :D I can play ball as hard as the copyright holders can.
     
  14. Julien macrumors G3

    Julien

    Joined:
    Jun 30, 2007
    Location:
    Atlanta
    #14
    You know the old saying is true: 2 wrongs don't make a right.;)


    Best course is to download and save a backup or buy the BD.
     
  15. JackieInCo macrumors 601

    Joined:
    Jul 18, 2013
    Location:
    Colorado
    #15
    That's all fine and good, downloading a copy but when you soon have 7 drives hanging off a laptop, you have to draw a line somewhere.

    After several of my HDs died over the last year, I gave up storing most of my TV shows and I keep all my movies purchases in the cloud. I only have my most watched TV shows on two drives now and the rest I stream on my ATV2.

    I'm willing to take that chance that a movie or TV show will be eventually pulled.
     
  16. Julien macrumors G3

    Julien

    Joined:
    Jun 30, 2007
    Location:
    Atlanta
    #16
    Understand but for reference you can buy a 128GB flash for $30 that will hold about 25 (about $300> worth of) iTunes HD movies.
     
  17. JackieInCo macrumors 601

    Joined:
    Jul 18, 2013
    Location:
    Colorado
    #17
    Honestly, I'm past all that now. The cloud is good enough for me and I'm willing to take chances.
     

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