Movies Not Showing Up on Apple TV

Discussion in 'Apple TV and Home Theater' started by freakydisco, Nov 22, 2007.

  1. freakydisco macrumors newbie

    Nov 22, 2007
    Okay, so, I've had a perfect success rate converting avi to mp4 using the MP4 Video Converter I bought, but it seems that any DVDs I rip to MP4 (with a ripping program by the same company) will import into iTunes, but then won't show up on Apple TV. I'm set up to stream, not to sync, so I tried syncing instead. iTunes completely ignores the two movies I ripped and copies the others, claiming it's doing 13 out of 13 files, when in fact there are 15.

    I'm not sure what's wrong. I'm converting into the exact same file type I use when I go from avi to MP4. I even tried ripping to avi first, then converting to MP4. Still, the files import and play in iTunes, but don't appear on the Apple TV. Any suggestions??
  2. Cave Man macrumors 604

    Cave Man

    Have you tried opening the files in Quicktime, then exporting as an Apple TV preset file? It sounds as though what you're doing is generating a file that's not recognized by Apple TV and iTunes' check of this is stopping it from syncing or streaming to the ATV.
  3. mrfrosty macrumors 6502

    Oct 1, 2005
    If you converted them to something outside the spec. of the ATV they will be ignored. 4Gb file size limit applies in that too (as i found out ripping LOTR at super duper high quality). I hope you are using either VisualHub or Handbrake to convert them. Handbrake is free.
  4. Cave Man macrumors 604

    Cave Man

    I would try the Quicktime Apple TV export, too. Also, Handbrake only does VOB file extractions.
  5. freakydisco thread starter macrumors newbie

    Nov 22, 2007
    Actually, I use this product

    For avi, I use the MP4 converter by the same company. The files DO run in Quicktime, and I've tried using the built-in converter for other files, but always found the quality to be choppy and generally splotchier, no matter how I played with the settings. I'll try it again, though. That's a good idea.

    It just made no sense. The files were all under a gig. They're all mp4, just like the TV episodes that worked just fine when I converted them - and it's my understanding that mp4 is recognized by the Apple TV. I have hundreds of TV shows on it, and they're all in MP4. Weirdness.

    I have handbrake. I guess I should have used it, but I completely forgot to try now that I've had more experience with the Apple TV. Thanks for all the suggestions. I'll try em out and see what happens.
  6. Cave Man macrumors 604

    Cave Man

    You're saying they're choppy on Quicktime on your computer, as well as on the ATV?

    Not all MPEG4 encoding schemes are the same. If you can, you should always encode in H.264 for the ATV (MPEG4 Part 10).

    Handbrake will only do VOB files; it cannot convert AVI to H.264.
  7. freakydisco thread starter macrumors newbie

    Nov 22, 2007
    Yeah, on both. Okay, basically, I convert all these avi files I've got (with "MP4 CONVERTER") and they work beautifully. Any DVDs I rip (with "DVD TO MP4 CONVERTER") don't show up. But if it's the encoding, I'll definitely try the h.264 idea. I tried it before and the converter didn't progress past 0%. I even tried ripping to MP4 with the "DVD TO MP4 CONVERTER" then converted it from MP4 to MP4 (again) using the "MP4 CONVERTER" that I KNOW works, just in case it was encoding things differently with one program than the other. Does that make sense?? Still nada.

    I'll try handbrake instead.
  8. freakydisco thread starter macrumors newbie

    Nov 22, 2007
    Hmmm... I think I know what the issue is. Let me know what you think.
    According to the tech specs, these are compatible video files:

    "MPEG-4: Up to 3 Mbps, Simple Profile with AAC-LC audio up to 160 Kbps (maximum resolution: 720 by 432 pixels at 30 fps) in .m4v, .mp4, and .mov file formats"

    It just so happens that my file is 720x480 with a frame rate of 29.97. Does that make sense now??
  9. freakydisco thread starter macrumors newbie

    Nov 22, 2007
    Wow... problem solved. That was the issue the whole time. Thanks for the help, everyone.
  10. cohibadad macrumors 6502a


    Jul 21, 2007
    for DVDs I'd recommend ripping with your favorite ripper (MacTheRipper is my favorite) and encoding with Handbrake using the AppleTV preset. It will automatically make the output compatible. H264 quality is great and file sizes are relatively small. Whenever ATV ignores a video it is usually due to specs like you found.
  11. HuggerMugger macrumors newbie

    Nov 5, 2009
    I am having trouble getting my TV Shows to show up on my AppleTV. They show up and drop right into iTunes, and I've used MetaX to set all the metadata correctly. However, they don't make it to the AppleTV. I've already tried hard resetting the AppleTV, as well as iTunes, as well as unlinking and relinking the itunes library to the AppleTV.

    Can anyone help me troubleshoot?

    Here is the info from the quicktime movie inspector and the finder info;


    Attached Files:

  12. Cave Man macrumors 604

    Cave Man

    How were these TV shows prepped for the Apple TV? (i.e., what software was used to make them, and what settings)? When you play the shows, what are the video bitrates?
  13. HuggerMugger macrumors newbie

    Nov 5, 2009
    Handbrake, to MetaX.

    How can I check the bitrate while playing?
  14. Cave Man macrumors 604

    Cave Man

    I think it's called "data rate" in the QT inspector.

    Which HB are you using? If not the current SVN, you ought to dl it and update the presets if it doesn't do so automatically.
  15. HuggerMugger macrumors newbie

    Nov 5, 2009
    Handbrake Version; 0.9.3

    Here is the bitrate info;


    Attached Files:

  16. Cave Man macrumors 604

    Cave Man

    Those numbers look fine for the ATV. You're using the Apple TV Preset in HB 0.9.3? You might want to dl the latest svn and update its presets and try again.
  17. HuggerMugger macrumors newbie

    Nov 5, 2009
    What's SVN? :confused:
  18. Cave Man macrumors 604

    Cave Man

  19. HuggerMugger macrumors newbie

    Nov 5, 2009
    Thanks, I did have the most current one already.

    Any other idea's besides re-ripping 6 DVD's ?
  20. mrmule macrumors newbie

    Jun 23, 2011
    Please help if possible. I have similar symptoms to the thread starter. Apple techs said to use the Apple TV preset on Handbrake, but I cannot find it anywhere! I gathered it was in the far right toggle presets, but alas no :(

    Any help much appreciated...

  21. sanakhan01 macrumors newbie

    Aug 31, 2011
    I keep putting movies on the Apple TV. I sync the movies to the Apple TV then remove them from computer because of room issue, when I go to watch movies on the Apple TV they are gone. Is there a way to get movies on the Apple TV without the movies having to stay on the computer. I have to use an external back up for all my movies. Also is there a way to transfer the movies to the Apple TV from my external storage?

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