MP4 video plays sound but not video

Discussion in 'iPod' started by bomadian, Aug 1, 2008.

  1. bomadian macrumors member

    Joined:
    Mar 4, 2007
    #1
    Hi!!

    Converted some DVD shows to MP4 format and sent to my mum to play on her Windows XP PC. Tested them out on my mac and on another Windows XP computer and they worked fine but she is complaining that she only gets audio, no picture. Any ideas what could cause this? She is using iTunes.
     
  2. RemarkabLee macrumors 6502a

    Joined:
    Nov 14, 2007
    #2
    Her PC probably doesn't have the correct codec installed, such as h264.

    Find a decent video codec pack and install it.
     

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