MS Entourage Exchange account has stopped pushing new emails

[Norrsund]

I have a user running Entourage Web Services Edition with an Exchange 2007 email account. Two days ago, email messages stopped automatically arriving in the user's inbox. The only way to get new messages was to manually click the send/receive button or quit and re-open Entourage.

We have re-set the user's caches and rebuilt the database but the issue keep re-occurring. Does anyone have any suggestions on how to move forward and solve this?

 

[nadyne]

First, empty the cache (which might be what you meant by "resetting" the cache, but I'm listing it here for completeness). Command-click on their Exchange mailbox, select "Folder Properties", then click on the "empty cache" button. That usually clears up any issues.

Are you up-to-date with your Entourage updates? Entourage for Web Services is currently at 13.0.4. Also, what is the patch level of your Exchange 2007 server? Have you made any Exchange-side changes lately?

Regards,
Nadyne.