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Greatly appreciate your specific instructions. Word 2011 now opens almost instantly and keyboard lags are gone. Thanks for your expertise!

feh...i wish it had worked for me...no change though. i haven't tested with the new user account yet, but i'm not clear on what good that's going to do me. it's not like i'm going to switch my life over to a new user account to accommodate Office...
 
I fixed it! In my case, I'd often have two Excel spreadsheets open at once and need to switch back and forth. I use Command + ` to switch between them. Each time I tried to switch, I'd see the spinning color wheel for 5-15 seconds. It was driving me nuts!!!

I phoned mac support, and they took me through a few steps like repairing Disk Permissions, etc, and then told me to set up a new user id. It worked - no more waiting - the swaps are instant now.
 
keyboard lag

Hey guys

Ty very much for this forum. I am a 2 days Mac user, and i have done the transition from win7 cause my hair is already white enought to stay with it. Anyway, i wrote my PhD thesis in office 2007, and with my new mac they offered me office 2011 by half price and i buy it with the MBP.

Well as i am in the last changes before my public presentation for the PhD thesis, i simply opened my thesis document done as a said in 2007, and the lag is so so so bad that i am in panic with it.
WHen i try to write something the lag in the keyboard is so bad that i am already ****ed up with this mac.

Well but now thigs are done, and as i know, there is a need to know the OS and to learn things, but i have no time to this caus my presentation will be in a short time.......
I have tryied all that you proposed here, but i cant fix the issue. I only have 2 things opened, word 2011 and endnote, the reference software for bibl.

How can a MBP i7 quadcore, with 4 gb ram Macos Lion, new one without anything runing be like this ????
I need dure a big help from u all

Ty in advance.

AlexM
 
Hey guys

Ty very much for this forum. I am a 2 days Mac user, and i have done the transition from win7 cause my hair is already white enought to stay with it. Anyway, i wrote my PhD thesis in office 2007, and with my new mac they offered me office 2011 by half price and i buy it with the MBP.

Well as i am in the last changes before my public presentation for the PhD thesis, i simply opened my thesis document done as a said in 2007, and the lag is so so so bad that i am in panic with it.
WHen i try to write something the lag in the keyboard is so bad that i am already ****ed up with this mac.

Well but now thigs are done, and as i know, there is a need to know the OS and to learn things, but i have no time to this caus my presentation will be in a short time.......
I have tryied all that you proposed here, but i cant fix the issue. I only have 2 things opened, word 2011 and endnote, the reference software for bibl.

How can a MBP i7 quadcore, with 4 gb ram Macos Lion, new one without anything runing be like this ????
I need dure a big help from u all

Ty in advance.

AlexM

Hi AlexM,

Could you try this (it won't fix the problem but might help is have a bit more info.)

1) Open Word and any other apps you normally have running
2) Open your Document(s) in Word & other apps.
3) Open Activity Monitor ( /Applications/Utilities/Activity Monitor.app)
4) On the bottom Select the "System Memory" Tab
5) Take a screenshot of activity monitor
5.1) Command + Shift + 4 will allow you to select a portion of your screen. The screenshot will automatically save to your desktop.

The screenshot should look something like the attached image.


This will help provide us with some more info. I used to have 4GB and though that was plenty, but one of the best purchases was an upgrade to 8GB (and faster memory) especially if you cave a computer where memory is shared with the video card (integrated graphics like the Intel 3000HD)
 

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Hi AlexM,

Could you try this (it won't fix the problem but might help is have a bit more info.)

1) Open Word and any other apps you normally have running
2) Open your Document(s) in Word & other apps.
3) Open Activity Monitor ( /Applications/Utilities/Activity Monitor.app)
4) On the bottom Select the "System Memory" Tab
5) Take a screenshot of activity monitor
5.1) Command + Shift + 4 will allow you to select a portion of your screen. The screenshot will automatically save to your desktop.

The screenshot should look something like the attached image.


This will help provide us with some more info. I used to have 4GB and though that was plenty, but one of the best purchases was an upgrade to 8GB (and faster memory) especially if you cave a computer where memory is shared with the video card (integrated graphics like the Intel 3000HD)

Hi arkmannj

Ty for the quick anwser

The it is the SS for the system memory

alexm35.png



Hope that there is something we can fix ty very much, and my Mac have dual video cards the Intel 3000HD, and the AMD Radeon HD 6750M (i realy don't know how to change btw them)

Alex

m
 
hey all

Ok , moving a step fwd on this. I claimed for a MS assistence in portuguese, and 2 days latter a tech called me. After 1 and a half hour on the phone he told me that it is a compatobily problem and the solution was to create a new word document in 2011 and copy and past the texto into the new one.
Ok it worked for about 2 days, and after he becomes again slow and with the keyboard laggy problem......

any news on anyone about this problem ???

cheers
Alex
 
Mine is fine, but but when I moved to Lion I went from 4gb to 8gb RAM in order to restore the performance I had under SL...
 
MS Office

Hi,

I used to have office 2008 which was a nightmare. 2011 works pretty fine to me. It is not lightning fast, but compared to MSO 2008 a giant improvement.
 
hey all

Ok , moving a step fwd on this. I claimed for a MS assistence in portuguese, and 2 days latter a tech called me. After 1 and a half hour on the phone he told me that it is a compatobily problem and the solution was to create a new word document in 2011 and copy and past the texto into the new one.
Ok it worked for about 2 days, and after he becomes again slow and with the keyboard laggy problem......

any news on anyone about this problem ???

cheers
Alex


Now, after a 2nd try on MS tech help, they told me that it is a driver keyboard problem. AS i am a new mac user, that seems possible for any one of u ??

I am desesperate with my thesis running slow slow slow, and keyboard lagggg laggg lagggg.

ty
Alex
 
You were asked to do it for diagnostic purposes.

i'm aware of this; the problem is that you're quoting me out of context. what i said was,

i haven't tested with the new user account yet, but i'm not clear on what good that's going to do me. it's not like i'm going to switch my life over to a new user account to accommodate Office...

the diagnostics you refer to would be relevant to my machine and user account alone, and since i have no intention of allowing Office to dictate my switching to a new user account - Office being nowhere near worth that amount of trouble to me - this particular line of diagnostic testing is irrelevant.

but this is all academic now anyway. the problem was happening when i was running Office 2011 under Snow Leopard; i'm now running Office 2012 (and that very rarely) under Mountain Lion. so in the words of the immortal Emily Latella: never mind.
 
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the diagnostics you refer to would be relevant to my machine and user account alone, and since i have no intention of allowing Office to dictate my switching to a new user account

We weren't suggesting you permanently change to a new user account just to use office.

If you temporarily create a new user account and you do not encounter the issue then you will know the issue is specific to your main user environment - it will rule out a systemic issue in the OS or with your Office installation.
 
Thank you HUGELY!!

Did you delete duplicate fonts installed by Office 2011?

See Font Management for help:
http://www.officeformachelp.com/office/font-management/

Remove these files:

1) Quit all Microsoft applications.

2) Track down all instances of pre-2011 Normal template on your computer, and drag them to your desktop.

  • Office X: The Normal file is located in the "Templates" folder in your "Microsoft Office" folder.
  • Office Word 2004 moves the Normal Template to live in the Microsoft User Data folder by default.
3) Find and drag the file Normal.dotm to your desktop. Unless you have moved it, it should be in

~ /Library/Application Support/Microsoft/Office/User Templates/

4) Drag the entire Microsoft folder to Desktop from User/Library/Preferences/

5) Now re-start Word 2011 and it should be OK.

Lastly, testing in a new User will quickly tell you if the problem is system wide or if it's your User's folder that contains the problem.

CREATE A NEW USER

Go to System Preferences --> Create a New User in Accounts. Switch to the New User by logging out/in or use Fast User Switching.

Open Word. The first time will be slow as it builds cache files. Then see if there is an improvement on launch time.

Diane, your advice was spot on. I pulled it all out and dumped it on the desktop then restarted Word. The fonts too a while to rebuild, but after that, it's working at least triple the previous speed.

I owe you!

Nick.
:D
 
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