MS Office on Mac Failure

Discussion in 'Windows, Linux & Others on the Mac' started by mcmacmcmac, Jul 15, 2008.

  1. mcmacmcmac macrumors member

    Joined:
    Oct 2, 2007
    #1
    when i try to open ms office on my mac (all rpograms.. word, pp, excel), suddenly i get an error, and asks me to send report to Microsoft. Here's a copy of the report.. any ideas? would appreciate any help!

    Microsoft Error Reporting log version: 2.0

    Error Signature:
    Exception: EXC_BAD_ACCESS
    Date/Time: 2008-07-15 15:59:44 +0200
    Application Name: Microsoft Entourage
    Application Bundle ID: com.microsoft.Entourage
    Application Signature: OPIM
    Application Version: 12.0.0.071130
    Crashed Module Name: OSServices
    Crashed Module Version: unknown
    Crashed Module Offset: 0x00022668
    Blame Module Name: OSServices
    Blame Module Version: unknown
    Blame Module Offset: 0x00022668
    Application LCID: 1033
    Extra app info: Reg=en Loc=0x0409


    Thread 0 crashed:

    # 1 0x951d6668 in _intr + 0x95111150 (OSServices + 0x00022668)
    # 2 0x951d6af9 in _intr + 0x951115E1 (OSServices + 0x00022af9)
    # 3 0x951d6a67 in _intr + 0x9511154F (OSServices + 0x00022a67)
    # 4 0x95e234aa in _SCDynamicStoreCopyComputerName_proc.41053 + 0x95D8CB62 (LaunchServices + 0x000364aa)
    # 5 0x010b9c4e in _McpCreateScriptMenu + 0x00000164 (MicrosoftComponentPlugin + 0x00168c4e)
    # 6 0x010b968f in _McpDestroyScriptMenu + 0x000028AD (MicrosoftComponentPlugin + 0x0016868f)
    # 7 0x010b9aac in _McpDestroyScriptMenu + 0x00002CCA (MicrosoftComponentPlugin + 0x00168aac)
    # 8 0x010b9b50 in _McpCreateScriptMenu + 0x00000066 (MicrosoftComponentPlugin + 0x00168b50)
    # 9 0x0001b244 in __mh_execute_header + 0x0001A244 (Microsoft Entourage + 0x0001a244)
    # 10 0x0128e78e in LApplication::Run() + 0x0000002C (PowerPlant + 0x0006f78e)
    # 11 0x00019c5c in __mh_execute_header + 0x00018C5C (Microsoft Entourage + 0x00018c5c)
    # 12 0x000028ce in __mh_execute_header + 0x000018CE (Microsoft Entourage + 0x000018ce)
    # 13 0x000027f5 in __mh_execute_header + 0x000017F5 (Microsoft Entourage + 0x000017f5)

    X86 Thread State:
    eax: 0xa076d568 ebx: 0x951d6660 ecx: 0xbffff19c edx:0x8d087d8b
    edi: 0xbffff338 esi: 0x8d087d8b ebp: 0xbffff158 esp:0xbffff0f0
    ss: 0x0000001f eip: 0x951d6668 cs: 0x00000017 ds:0x0000001f
    es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010286


    Thread 1:

    # 1 0x95fafb06 in _signgam + 0x95E112C6 (libSystem.B.dylib + 0x00000b06)
    # 2 0x960387eb in _signgam + 0x95E99FAB (libSystem.B.dylib + 0x000897eb)
    # 3 0x02186265 in _MerpCreateSession + 0x00000B05 (merp + 0x00002265)
    # 4 0x021858cd in _MerpCreateSession + 0x0000016D (merp + 0x000018cd)
    # 5 0x02185954 in _MerpCreateSession + 0x000001F4 (merp + 0x00001954)
    # 6 0x0218640d in _MerpCreateSession + 0x00000CAD (merp + 0x0000240d)
    # 7 0x95fe0c55 in _signgam + 0x95E42415 (libSystem.B.dylib + 0x00031c55)
    # 8 0x95fe0b12 in _signgam + 0x95E422D2 (libSystem.B.dylib + 0x00031b12)

    X86 Thread State:
    eax: 0xffffffa6 ebx: 0x96027609 ecx: 0xb00a0a5c edx:0x95fafb06
    edi: 0x00001659 esi: 0x23c8bdfa ebp: 0xb00a0ac8 esp:0xb00a0a5c
    ss: 0x0000001f eip: 0x95fafb06 cs: 0x00000007 ds:0x0000001f
    es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000206


    Thread 2:

    # 1 0x95fb6bce in _signgam + 0x95E1838E (libSystem.B.dylib + 0x00007bce)
    # 2 0x95fe18cd in _signgam + 0x95E4308D (libSystem.B.dylib + 0x000328cd)
    # 3 0x94610460 in __CMProfileID + 0x9453D33C (ColorSync + 0x00033460)
    # 4 0x94622d92 in __CMProfileID + 0x9454FC6E (ColorSync + 0x00045d92)
    # 5 0x95fe0c55 in _signgam + 0x95E42415 (libSystem.B.dylib + 0x00031c55)
    # 6 0x95fe0b12 in _signgam + 0x95E422D2 (libSystem.B.dylib + 0x00031b12)

    X86 Thread State:
    eax: 0x0000014e ebx: 0x95fe18ed ecx: 0xb0122e7c edx:0x95fb6bce
    edi: 0x0287b3a4 esi: 0xb0123000 ebp: 0xb0122ef8 esp:0xb0122e7c
    ss: 0x0000001f eip: 0x95fb6bce cs: 0x00000007 ds:0x0000001f
    es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246


    Loaded modules:

    0: Microsoft Entourage (12.0.0.071130 Reg=en Loc=0x0409): /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/Microsoft Entourage
    1: Netlib: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
    2: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin
    3: PowerPlant: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/PowerPlant
    4: EntourageCore: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/EntourageCore.framework/Versions/12/EntourageCore
    5: EntourageLegacy: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/EntourageLegacy.framework/Versions/12/EntourageLegacy
    6: merp: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
    7: PowerPlantCore: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions/12/PowerPlantCore
    8: OpenTransport: /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
    9: RawCamera (2.0.2 Reg=English Loc=0x0000): /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
    10: libTraditionalChineseConverter.dylib: /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
    11: libSimplifiedChineseConverter.dylib: /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
    12: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    13: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    14: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
    15: HTMLRendering: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
    16: Shortcut: /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
    17: WebCore: /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore
    18: SecurityFoundation: /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
    19: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
    20: CoreFoundation: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    21: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
    22: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
    23: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    24: CarbonCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
    25: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    26: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
    27: libTIFF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
    28: libsqlite3.0.dylib: /usr/lib/libsqlite3.0.dylib
    29: libGLProgrammability.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
    30: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    31: libbsm.dylib: /usr/lib/libbsm.dylib
    32: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
    33: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
    34: CoreVideo: /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    35: CoreUI: /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
    36: CoreServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    37: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
    38: libGLImage.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
    39: DesktopServicesPriv: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
    40: libauto.dylib: /usr/lib/libauto.dylib
    41: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
    42: CFNetwork: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
    43: libPng.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
    44: InstallServer: /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallServer
    45: QuartzCore: /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    46: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    47: libJPEG.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
    48: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
    49: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
    50: SpeechSynthesis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
    51: Accelerate: /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    52: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
    53: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    54: LangAnalysis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
    55: libRadiance.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
    56: SystemConfiguration: /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
    57: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
    58: ColorSync: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
    59: JavaScriptCore: /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
    60: DiskArbitration: /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    61: libvMisc.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
    62: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    63: libCSync.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
    64: libz.1.dylib: /usr/lib/libz.1.dylib
    65: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
    66: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
    67: libRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
    68: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
    69: Security: /System/Library/Frameworks/Security.framework/Versions/A/Security
    70: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
    71: CoreData: /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    72: libcups.2.dylib: /usr/lib/libcups.2.dylib
    73: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
    74: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
    75: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
    76: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
    77: libffi.dylib: /usr/lib/libffi.dylib
    78: DictionaryServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
    79: OSServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
    80: libCGATS.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
    81: libLAPACK.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
    82: AE: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
    83: ImageIO: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
    84: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
    85: CoreText: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
    86: Foundation: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    87: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
    88: PrintCore: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
    89: LaunchServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
    90: NavigationServices: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
    91: SearchKit: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
    92: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
    93: SecurityInterface: /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface
    94: HelpData: /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
    95: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
    96: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
    97: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
    98: libGIF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
    99: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
    100: Metadata: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
    101: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
    102: CoreGraphics: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
    103: WebKit: /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
    104: ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
    105: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
    106: ApplicationServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
    107: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
    108: Kerberos: /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
    109: libCyrillicConverter.dylib: /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib
    110: libGreekConverter.dylib: /System/Library/CoreServices/Encodings/libGreekConverter.dylib
    111: libJapaneseConverter.dylib: /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
    112: libKoreanConverter.dylib: /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
    113: libLatin2Converter.dylib: /System/Library/CoreServices/Encodings/libLatin2Converter.dylib
    114: libLatin5Converter.dylib: /System/Library/CoreServices/Encodings/libLatin5Converter.dylib
    115: libLatinSuppConverter.dylib: /System/Library/CoreServices/Encodings/libLatinSuppConverter.dylib

    Operating System Information
    Operating System: Mac OS X 10.5.2 (Build 9C2028)
    CPU: Intel Core Duo, Number: 2, Speed: 2147 MHz
    gestaltPhysicalRAMSize err = 0, result = 2047 MB
    gestaltSystemVersion err = 0, result = 0x1052
    Screen: 1680 x 1050, depth = 32, ltbr = 0, 0, 1050, 1680

    Microsoft Application Information:
    Error Reporting UUID: 047530A7-1C24-48FC-A667-0026B3A606F3
    Time from launch: 0 hours, 0 minutes, 0 seconds
    Total errors on this client: 81
     
  2. laziz macrumors newbie

    Joined:
    Aug 24, 2008
    #2
    same problem

    hello.
    I noticed that you didn't receive any replies, so i was wondering what your solution was. I'm having the same problem, so if you could help that would be great.
     
  3. lavrishevo macrumors 68000

    lavrishevo

    Joined:
    Jan 9, 2007
    Location:
    NJ
    #3
    Why not just delete and reinstall. I would delete, repair permissions, and check the hard drive for errors then install.
     
  4. NeoMayhem macrumors 6502a

    Joined:
    Aug 22, 2003
    #4
    Install all the Office updates and update to 10.5.4 and see where that gets you.
     

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