MS Office will not update

Discussion in 'Mac Apps and Mac App Store' started by vansouza, Dec 11, 2008.

  1. vansouza macrumors 68000


    Mar 28, 2006
    West Plains, MO USA Earth
    You cannot install Office 2008 12.1.5 Update on this volume. A version of the software required to install this update was not found on this volume.

    I get the error noted above.... any help would be so appreciated.

  2. vansouza thread starter macrumors 68000


    Mar 28, 2006
    West Plains, MO USA Earth
    Got the solution at another forum...

    Thanks to all those in this forum and the mactopia forums for posting the older 12.1.2 fix! With some minor tweaks, this fix worked for me on both the 12.1.3. and 12.1.4 updates.

    I just want to add some steps for newbies or those who tried this and couldn't quite get it to work initially(like me). It is important the "package_updatable" file give you permissions to overwrite and save.
    1. Download the Office 2008 update .dmg file.
    1a. Mount the .dmg file on your desktop by double-clicking it.
    1b. When the Office 2008 update window opens, drag the icon for the update to your desktop, it will take a sec to copy over. Close this window when it is done copying and you see Update file on your desktop.
    1c. Unmount the .dmg file by either right-click on .dmg file, choose "Eject ...", or eject/unmount in Finder.
    2. Right-click on the Updater file on your desktop and choose "Show Package Contents".
    3. Navigate to Contents folder, then Resources folder. Find the file named: package_updatable.
    3a. Highlight the package_updatable file and right-click, choose "Get Info."
    3b. When Info window pops open, click on padlock in lower right corner. Another window asking for your admin. password will pop up, type in your admin password and padlock should unlock with that satisfying open vault sound!
    3d. In Info window click on gray triangle to show Sharing & Permissions. You need to change Privilege for your Admin. account from "Read only" to "Read & Write," click on up/down triangles to do this.
    3d. Click on padlock to lock file and close window.
    4. Highlight the package_updatable file and right-click, choose "Open With" then "Other ..." Click thru (ignore) the warning about opening Unix files. The Application folder in the Finder will be open, scroll down and choose TextEdit.
    4a. TextEdit will have opened the file. Scroll down to find the following lines and delete them:
    if not found_valid_version:
    In the File menu of TextEdit, choose Save. The file should close. Close the Finder.
    5. Double-click on Office 2008 update file on your desktop. Follow on-screen update instructions as normal and hopefully that's it.
    6. Re-boot, open up Office 2008 Apps and get on with your life!

    P.S. To install 12.1.4, I found you need to install 12.1.3 first using the above steps, re-boot, and then use the above steps before installing 12.1.4, and re-boot. So far, it's working fine for me.

    I didn't have this problem with my previous Office 2008 updates, but I have frequently used Monolingual to remove excess language files from my hard drive to save space. But that seems to be effecting these Office updates so I guess I may stop that practice, luckily my current HD has plenty of space for now ... I am running OSX 10.5.5 on an Intel 2.5GHz MacBook Pro.

    Hope this helps and can't wait for the 12.1.5 update!

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