Perhaps someone who uses Word might be able to help (I'm using Office X). I'm not sure what happened, but when trying to type a quotation mark, I'm getting either the degree symbol followed by the beta symbol, or the registered trademark symbol. I tried going into Tools-Customize-Keyboard, but there is no command given for quotation marks, and you can't add one. I don't see anyting in AutoCorrect that might be causing it. Any idea what might have happened?