MS Word won't open

Baletin

macrumors regular
Original poster
Apr 14, 2012
113
15
Dear Friends, my MS Word app does not open after I pressed Shut Down option while Word was opened.

It starts but immediately gives an Error (see below)

Could you plz help me to solve this annoying issue? I cannot find the files for reinstallation thus I am trying to solve it without reinstallation (word 2016). I am not sure If can redownload it as I bought it not from MS.

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
ExceptionEnumString: 1
Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)
Date/Time: 2019-03-11 10:49:50 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Bitness: x64
Application Version: 16.16.7.19021001
Crashed Module Name: mso99
Crashed Module Version: 16.16.7.190210
Crashed Module Offset: 0x0000000000021ab6
Blame Module Name: mso99
Blame Module Version: 16.16.7.190210
UnsymbolicatedChecksum: FA4DBFDEDB1ECCDA29EC2FD8B06D1F9D
Blame Module Offset: 0x0000000000021ab6
StackHash: 728583b1ff983970-SB_1_bk
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Build Type: SHIP
Crashed thread Stack Pointer: 0x_0000700000c3faa0
Audience: Insiders_DevMain
AudienceGroup: Insiders
AudienceChannel: DevMain
Crashed thread: 5
 

northernmunky

macrumors 6502a
Jan 19, 2007
777
201
London, Taipei
Yeah, Microsoft does make it difficult to find their installers for some reason, anyway I download from this link as its a bit easier. Get the current 16.22.19021100 64-bit from here:

https://macadmins.software/


Addendum: Oh yes I forgot, its also in the Mac App store now if thats easier.
 
Last edited:

Baletin

macrumors regular
Original poster
Apr 14, 2012
113
15
Yeah, Microsoft does make it difficult to find their installers for some reason, anyway download the current 16.22.19021100 64-bit from here:

https://macadmins.software/


Addendum: Oh yes I forgot, its also in the Mac App store now if thats easier.
I do not have subscription - I bought the soft via some FB advert. Now, Excel stopped working!

OMG

Do you have any suggestions??
 

northernmunky

macrumors 6502a
Jan 19, 2007
777
201
London, Taipei
I do not have subscription - I bought the soft via some FB advert. Now, Excel stopped working!

OMG

Do you have any suggestions??
Dodgy copy? Can't help you with that on these forums mate. The only thing you can do there is find the original install .dmg from wherever you obtained it.
 

Baletin

macrumors regular
Original poster
Apr 14, 2012
113
15
Dodgy copy? Can't help you with that on these forums mate. The only thing you can do there is find the original install .dmg from wherever you obtained it.
I do not know what "dodgy" means, but it got updates and worked just fine. I contacted MS when I bought it and they said if the soft works it is ok...

I reinstalled it via the link you provided - keeps crashing
[doublepost=1552304623][/doublepost]Actually after buying it I was provided ISO file... I have found the link - it is still working! will download and re-check. THE key was provided as well
 
Last edited:

dudepro

macrumors newbie
Mar 11, 2019
3
0
I do not know what "dodgy" means, but it got updates and worked just fine. I contacted MS when I bought it and they said if the soft works it is ok...

I reinstalled it via the link you provided - keeps crashing
[doublepost=1552304623][/doublepost]Actually after buying it I was provided ISO file... I have found the link - it is still working! will download and re-check. THE key was provided as well
No it isn't just you. All of my Office apps stopped working too. Apparently there is something dodgy at MS. Seems like it might be just 2016(?) affected.

https://answers.microsoft.com/en-us/msoffice/forum/all/outlook-for-mac-2016-crashes-on-startup/88a85eb8-133c-4b32-9255-33a2f9931ebb?page=2#LastReply
 

dudepro

macrumors newbie
Mar 11, 2019
3
0
It seems that this has something to do with having enabled "insider" for 2016 which is not available for 2016.
 

Baletin

macrumors regular
Original poster
Apr 14, 2012
113
15
It seems that this has something to do with having enabled "insider" for 2016 which is not available for 2016.
I disabled it after reinstallation. For now, works somehow...

Thanks for your help!