First, love your name. Our Olde English Bulldogge is named Spanky!
I wasn't trying to use the video at all. I just wanted to be able to Instant Message with granddaughter. She has to type since she is non-verbal, and while we could use the webcams at times, that's not my focus on this thread. She does use sign but I can't keep up with her on that, her fingers just fly! But, your suggestion for Skype could be very helpful.
Thanks for the reply. I guess frustration is normal when changing formats. As for Apple Care, I realize they didn't create the problem but it would be great if they could be helpful when these issues come up.
Hmmm.... if you're not using video then most of the MSN clients, including Microsoft's official one should be fine.
Microsoft Messenger can be downloaded from here:
http://www.microsoft.com/mac/downlo...d=E3F79AE4-7B7C-42AB-89C0-EC5F513C24F3#viewer (same file as linked before but not a direct link this time. The link to 7.0.2 is in the bottom half of the page.
If you're new to mac then you may want to have a look at some of the essential software lists that have been posted a few times on here.
Personally, I would always install the following straight out:
Perian - Lets QuickTime play most video formats.
Flip4Mac Quicktime components - Lets QuickTime play most Windows Media files.
[url=http://www.videolan.org/vlc/download-macosx.html]VLC - If Quicktime still can't play a file then VLC often can - useful as a backup video player.
Growl - Shows pop up messages similar to those you would have seen with MSN in Windows. Is used by many, many third party software and is generally a good thing to have. Installs as a preference plane.
If Microsoft's official messenger client doesn't work for you then you could give
AMSN a try. Its not ideal, by a long shot, but it does have things like rudimentary webcam (image only) support and if you activate the Growl plugin (in AMSN, choose the AMSN menu and then "Select Plugins", click "growl" and click "Load"). and then if you wade through the complicated AMSN preferences and set it up with things like not to used tabbed windows (Session tab in preferences, lower half of window under "My Messaging Interface") then it works pretty much the same as Windows Messenger. Sending files doesn't always work too well though (don't try to send more than one at a time usually).
The problem with MSN is that its a closed connection protocol, i.e. Microsoft won't tell anyone else how exactly they do it. They (purposely?) keep the OS X client way behind the Windows client in functionality and the makers of third party clients have to try to work out how the MSN service works and basically have to hack their stuff together.
