muffled phone calls

Discussion in 'iPhone' started by archer75, Oct 7, 2016.

  1. archer75 macrumors 65816

    Joined:
    Jan 26, 2005
    Location:
    Oregon
    #1
    People on the other end say I sound muffled. When I remove my phone from the case all is well. So clearly the case must be blocking some hole on the phone. But for the life of me I can't find it. The case has a cut out for everything. My wife has a different case but the same problem.
    Why would this happen if no holes are being obstructed?
     
  2. Rackness01 macrumors member

    Joined:
    Sep 23, 2015
    #2
    You are going to have to speak up I can't hear you.
     
  3. eRondeau macrumors 6502a

    eRondeau

    Joined:
    Mar 3, 2004
    Location:
    Canada's South Coast
    #3
    Try going into Settings > General > Accessibility and then scroll almost to the bottom, and make sure Phone Noise Cancellation is off.
     
  4. Relentless Power macrumors G5

    Relentless Power

    Joined:
    Jul 12, 2016
    #4
    Clearly the case you are using is the culprit. Something is obstructing the microphone or prohibiting the clarity of the phone calls.

    I would invest in a different case.
     
  5. archer75 thread starter macrumors 65816

    Joined:
    Jan 26, 2005
    Location:
    Oregon
    #5
    I would think so as well. Except it's not blocking anything. My wife has an entirely different case and same issue. If the case was blocking something it would be obvious but it's not. Another case may very well cause the same issue. Won't know until I figure out exactly what is being blocked. Then I can better search for a new case.

    Where is the microphone located exactly?
     
  6. Relentless Power macrumors G5

    Relentless Power

    Joined:
    Jul 12, 2016
    #6
    Left speaker grill. And I have no idea what iPhone your using.
     
  7. archer75 thread starter macrumors 65816

    Joined:
    Jan 26, 2005
    Location:
    Oregon
    #7
    iphone 7 plus. And the speaker grill is not blocked in the slightest.
     
  8. posguy99 macrumors 6502

    Joined:
    Nov 3, 2004
    #8
    What case?
     
  9. HansumKingtut Suspended

    HansumKingtut

    Joined:
    Aug 10, 2013
    Location:
    Virginia, USA
    #9
    There are thee microphones on the iPhone 7 Plus. Two on the bottom (on either side of the Lightning connector), and one directly next to the Camera.

    Screen Shot 2016-10-07 at 2.42.02 PM.png Screen Shot 2016-10-07 at 2.42.40 PM.png
     
  10. archer75 thread starter macrumors 65816

    Joined:
    Jan 26, 2005
    Location:
    Oregon
    #10
    Ah, that explains it. I am using a wallet case so when the cover is flipped around it blocks the one by the camera. I did turn off noise cancelling so I just need to test.

    Oddly that didn't happen on my 6s plus and I also had a wallet case. Maybe there wasn't a noise cancelling mic by the camera?
     

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