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iPhone SE Muffled sound iPhone SE 2020

FredBloggs100

macrumors newbie
Original poster
Sep 4, 2020
1
0
I’ve been having call issues with my iPhone SE 2020 - when I make calls the other callers tell me I sound muffled or if I am very far away from the phone. The issue is intermittent and happens at various locations. I can hear the other person clearly, every time.


I’m on the Vodafone network in the UK.

Attempted solutions so far which have failed:

1. Phone restored from back up
2. A test call at an apple store the issue didn’t arise (typical) Instore diagnostics which found no issue
3 remote diagnostics via “apple care” - no issues found

Apple say they can’t find any issues and the phone would have to be sent off - only problem I need my Phone and can’t just hand it over for days on end.

apple are refusing a refund or replacement - the only alternative on offer is for it to be sent off for “tests”.

Has anyone else/is anyone else having similar call issues with the above model?
 

jay968

macrumors regular
Apr 2, 2019
179
105
California
One thing I've noticed on several iphones that you may want to look at...
There is a noise canceling mic on the back of many of them (not sure if it's on the SE2020 but I'd bet it is, right next to the camera. I have found that if my fingers are covering or even near this mic, my voice will sound EXACTLY as you described. I did some tests with the Xs and found that if I just make sure to hold the phone near the bottom, this never happens.
 
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