iPhone X Multiple Defective iPhones

Premal212

macrumors regular
Original poster
Jan 26, 2017
183
69
London UK
I’ve had my iPhone X for some time now and I keep getting problems, I’ve had it replaced around 4 times now. It’s going in for it’s 5th. Has anyone just had their phone upgraded because of continuous issues.

Beautiful phone but after multiple Bluetooth and WiFi issues I rather just jump to the next one.
 

GrumpyMom

macrumors G3
Sep 11, 2014
8,690
12,408
Well some people are reporting WiFi issues on the new phones. I had some on my Max that I returned. I had LTE issues as well. My husband does not on his.

But if you’ve had that many problems with returns is there a chance the problem is actually with your devices and your WiFi?

Edit to add my husband’s X seems great on WiFi, and good with Bluetooth except on his truck which poses issues also with his Android phones, too.
 

eyoungren

macrumors Core
Aug 31, 2011
22,072
14,788
ten-zero-eleven-zero-zero by zero-two
Always strange to me. Certain people have continous issues with phones, over and over. I certainly don't discredit your problems, but I have only had 1 issue with my iPhone 4 camera in 10 years of iPhone's, I feel for you guys.
The high water mark for this (to me) was the launch of the iPhone 5. There were several threads about defective phones. While the iPhone 5 was prone to some serious defects at launch, there was one user who reported finally being stopped by Apple after opening the seventh NIB (he was at the Apple store). He found something wrong with each of them he opened.

On the extreme other end I'm friends with a user here who had a string of documented issues with an iPhone 5C. After being replaced multiple times through AC+, Apple finally cut their losses with him and upgraded him to an iPhone 5S.
 

Premal212

macrumors regular
Original poster
Jan 26, 2017
183
69
London UK
At first I assumed it was my devices, so I swapped out my bluetooth headphones for another pair (Sony MDR W2) but that still didn't help that. I have a 2018mbp so it's a good side by side comparison, they should connect to the same network flawlessly after a simple restart of the device.

This device is playing up with the haptic feedback, it feels wrong and isn't working correctly. Not so sure about this device, I'll speak with applecare.
 

PBz

macrumors 68030
Nov 3, 2005
2,514
1,378
PVB, Florida
My wife has had the X since launch and she is brutal on phones. She has had zero defects with the phone. She says her hit-rate on FID is about 50% but other than that the X has been solid. She doesn’t use screen protectors and drops her phone all the time, usually on our hardwood floors. She does have a light scratch on the screen since she tosses it in her purse all the time.
 

DNichter

macrumors G3
Apr 27, 2015
8,988
10,103
Philadelphia, PA
The high water mark for this (to me) was the launch of the iPhone 5. There were several threads about defective phones. While the iPhone 5 was prone to some serious defects at launch, there was one user who reported finally being stopped by Apple after opening the seventh NIB (he was at the Apple store). He found something wrong with each of them he opened.

On the extreme other end I'm friends with a user here who had a string of documented issues with an iPhone 5C. After being replaced multiple times through AC+, Apple finally cut their losses with him and upgraded him to an iPhone 5S.
I think maybe it's me. Maybe I just don't look for issues? That's no knock on anyone, they are entitled to their idea of a perfect phone, but I just don't have any issues with my iPhone's, ever, hardware or software. And then there are people who return their phone 7 times, I'd just stop buying iPhone's if that were me.
 

Jordan921

macrumors 601
Jul 7, 2010
4,669
1,457
Bay Area
Only time I had a major issue with my phone was a 6plus which was only a week old. Phone was working fine and then one day just froze and wouldn’t do anything. Walked into Apple store with no appointment and got them to replace it.
[doublepost=1538751423][/doublepost]
I’ve had my iPhone X for some time now and I keep getting problems, I’ve had it replaced around 4 times now. It’s going in for it’s 5th. Has anyone just had their phone upgraded because of continuous issues.

Beautiful phone but after multiple Bluetooth and WiFi issues I rather just jump to the next one.
Get a replacement. If that doesn’t work then maybe jump ship and get a new XS or XR.
 

Newtons Apple

Suspended
Mar 12, 2014
22,759
15,219
Jacksonville, Florida
At first I assumed it was my devices, so I swapped out my bluetooth headphones for another pair (Sony MDR W2) but that still didn't help that. I have a 2018mbp so it's a good side by side comparison, they should connect to the same network flawlessly after a simple restart of the device.

This device is playing up with the haptic feedback, it feels wrong and isn't working correctly. Not so sure about this device, I'll speak with applecare.
"it feels wrong"

Sorry but after 4 new iphones and going for a 5th, I have to think the problem may not be with the iphones.:rolleyes:
 
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mac.cali

macrumors 65816
Mar 16, 2012
1,374
301
Some people go looking for problems, then there’s others who genuinely have a problem. I think there’s more Apple OCD fans over any other brand. I’ve had issues with phones before. But some have multiple due to yellow screen, dead pixel, camera, antenna, etc. I say if you have that many issues, why still support that brand? Regardless if it’s Apple or any other brand, vote with your wallet and walk away. Not saying OP you have OCD, but clearly you’ve have bad luck with some Apple devices. Might want to rethink the invest with them.
 
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Sean006

macrumors 6502
Dec 23, 2008
476
123
mark me down for the first time having issues with iphones....
XS MAX
first one had a very sharp edge on the bottom front - right where you swipe up...took it back

second one i have now.....battery is horrible (but noticed this on the first one also) and it seems to have the wifi issue
i left work last night at 8pm.....battery was at 100%
this am at work now 33%

so i will go back to BB again this weekend...

this is the first time since owning the original iphone that i have problems.....seems the QC is way down this year with all the complaints.
 

eyoungren

macrumors Core
Aug 31, 2011
22,072
14,788
ten-zero-eleven-zero-zero by zero-two
I think maybe it's me. Maybe I just don't look for issues? That's no knock on anyone, they are entitled to their idea of a perfect phone, but I just don't have any issues with my iPhone's, ever, hardware or software. And then there are people who return their phone 7 times, I'd just stop buying iPhone's if that were me.
Well, I see it the same way.

Of course the justification is always "You're paying X dollars for a phone you should get perfect." But there's no way that's ever going to happen. You can get close to perfect and that suits me just fine. I don't usually bother Apple unless there's something that's really wrong, such as a bad screen or mic or something.

Lots of people want this or that, but for me, if the device functions and does what I need it to do without any problems then I have no problem.

My first iPhone 5 got scuffed up. I was annoyed that Apple didn't annodize the aluminum deeper, but I wasn't about to go through a cycle of returns because of that issue. So, I paid $6 off Amazon for a pen that uses black paint (not ink, paint). Worked pretty good to cover any nicks or scratches.

But, like you, that's just me.
 

AppleB

macrumors 6502a
Oct 18, 2011
789
914
I guess I’ve been lucky.
So far I’ve had

Original IPhone
3GS
4S
5S
6Plus
7Plus
XS Max

They only one I took in for service was the 3GS. The Headphone jack stopped working after 6 months I think.

I still have the OG iPhone and it still boots up.
I still have the 6 Plus and it never bent.
So far the Max has no issues.
 
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whsbuss

macrumors 68040
May 4, 2010
3,660
646
SE Penna.
My only issue was XS max came on launch day and the inside rattled when moved. VZW replaced it right away
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
33,166
34,159
I’ve had my iPhone X for some time now and I keep getting problems, I’ve had it replaced around 4 times now. It’s going in for it’s 5th. Has anyone just had their phone upgraded because of continuous issues.

Beautiful phone but after multiple Bluetooth and WiFi issues I rather just jump to the next one.
If I had to exchange an iPhone 5 times, I probably wouldn’t purchase that same model iPhone again. But also, I can’t say I have ever even had that many consistent issues with five model iPhones either.
 
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AJAAY

macrumors 6502
Sep 29, 2012
377
159
I always found some small "issue" with all the iPhones I had owned (exception of XS Max), whether is was cosmetic or hardware related. But I figured as long as it did not affect the function of the phone it wasn't a big deal. I mean these phones are made in the masses on an assembly line. Nothing is going to be perfect. Usually I would slap a case on it and go about my merry way, and forget all about the issue until it was time to sell it.

The Sprint 4S I owned had a gap were the camera and the metal band met. I could slip a piece of paper in between it. Seemed like it wasn't pressed (or glued) all the way flush with the rest of the band. The camera worked flawlessly, so I didn't bother with it. That phone lasted a couple of years as I passed it to a family member when I upgraded to the 5.
 

Premal212

macrumors regular
Original poster
Jan 26, 2017
183
69
London UK
"it feels wrong"

Sorry but after 4 new iphones and going for a 5th, I have to think the problem may not be with the iphones.:rolleyes:
Haha, no I can agree sometimes people can be pedantic, but my haptic engine doesn’t work, when I say it doesn’t feel right, I’m saying it doesn’t function, it feels like a 20% click instead of the full “thump” as it were.

Almost like a mechanical click where something is not moving properly inside.

With regards to another brand, I’ve just purchased a 3k mbp so the ecosystem works perfectly for me.

Anyways. Appreciate the comments here, I’m not one to post about silly problems, however my mbp did come with a gashing mark down the side when I purchased it so I asked for a new one, so maybe I am one of those arseholes ?
 

Newtons Apple

Suspended
Mar 12, 2014
22,759
15,219
Jacksonville, Florida
Haha, no I can agree sometimes people can be pedantic, but my haptic engine doesn’t work, when I say it doesn’t feel right, I’m saying it doesn’t function, it feels like a 20% click instead of the full “thump” as it were.

Almost like a mechanical click where something is not moving properly inside.

With regards to another brand, I’ve just purchased a 3k mbp so the ecosystem works perfectly for me.

Anyways. Appreciate the comments here, I’m not one to post about silly problems, however my mbp did come with a gashing mark down the side when I purchased it so I asked for a new one, so maybe I am one of those arseholes ?
Good luck on finding that “perfect phone”.
 
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