Multiple iCloud ID's (trying to help a friend)

ajo

macrumors 6502a
Original poster
Jan 28, 2006
500
6
Sorry if this is a bit long, I think I have sorted most of it but here goes anyway...

I was trying to help a friend out with his devices (iPhone, iPad and iMac) who has had for some reason 2 iCloud accounts across the devices.

We figured that the main and latest account that he has been using was ***@icloud.com, the other which was an old one was ***@hotmail.co.uk

So if I remember right, one device either his iPhone or iPad was signed into ***@icloud and the other was signed into ***@hotmail.co.uk

This is what I did. I logged out on all devices, there were some password issues so that was all reset. When signed out of iCloud everything that would have been deleted was saved to the device. I then signed back in on all devices using the latest ***@icloud.com user.

This all worked well, things started to sync and all was good. Then though I realised that his iCloud storage had gone down from 200GB to just the free 5GB, so he had been paying for iCloud storage and sharing with himself. So now to figure this out.

Now I can see that the old ***@hotmail.co.uk account is the main user for family sharing, but we have no devices to log into that account on and icloud.com doesn’t let you change the family sharing settings online.

So I made a new user on the iMac with the old ***@hotmail.co.uk address, this actually caused problems as it wanted a code and as no devices match this user we could go no further, so I set it up again with a new password. Great! Now logged into the old ***@hotmail.co.uk ID and we can change the family sharing settings. This failed though as the card on the account is an old number, so we tried to update the card, but we just couldn’t verify the user by the codes being texted etc.

We have left it how it is at the moment and might try to get back to it in a day or 2.

Is there anything else that could be tried?

Should I have done almost the same, but signed into the ***@hotmail.co.uk ID instead? I just thought this would be not the best idea as everything new was on ***@icloud.com

Main thing now is to get the family sharing back, then I guess he will just ignore that old account.

Any help will be great!

Thanks!
 

mritech

macrumors regular
Jul 29, 2015
175
79
Best way was to backup the data from 1 iCloud, then upload it to the second.

But what you’d have to do about the 200 gig is cancel it on that account and then get the 200 plan on the iCloud that will be the one used. If you still share it that other account will always be in play and it’s Brest to have everything on one due to headaches like this that it can cause
 

ajo

macrumors 6502a
Original poster
Jan 28, 2006
500
6
Best way was to backup the data from 1 iCloud, then upload it to the second.

But what you’d have to do about the 200 gig is cancel it on that account and then get the 200 plan on the iCloud that will be the one used. If you still share it that other account will always be in play and it’s Brest to have everything on one due to headaches like this that it can cause
Its mainly photos that are now on the old ***@hotmail.co.uk account. Everything else, contacts etc was merged when I signed out, saved to device and signed back in again.

Just odd that we cant change his card details.
 

mritech

macrumors regular
Jul 29, 2015
175
79
I would save the photos using the iCloud.com on a web browser and save and re upload